TeamViewer

Stay away from their subscriptions, Teamviewer will make you pay for a year even though you cancelled the service and don't use it anymore.

We cancelled 27 days before the subscription expired with mitigating circumstances explained to them, they refused the cancellation and made us aware that cancellation is only allowed 30 days before expiry date.

They insist on payment for another 12 months although we don't use their service anymore.

It is hard to understand why we have to pay for something we don't use.

I would recommend many other services such as Anydesk or even free remote services that doesn't lock you in with scare tactics and make you pay for something you do not use or need.

Customer support is also pathetic, their sales team also just want to sell and not listen to customers requests.

A TeamViewer subscriber for 4 years. Cancelled two weeks before renewal date and was told I'd have to pay for another YEAR. This is not a cheap product. The initial email from 2019 says 28 days notice required to cancel renewal. Never been mentioned since. NO renewal notice, no invoice, nothing. I specifically forbade them to charge my credit card but they went ahead and charged it anyway. I am disputing the charge with my credit card company and expect to succeed but they say the will send it to debt collection. Horrible business practice.

Be advised company has a 28 day cancellation policy they strictly enforce! They state they mail you reminders but I didn't receive either of the two they stated then sent. Oddly (LOL), I did receive confirmation that my credit card was charged after I attempted to cancel the subscription prior to renewal. I was advised they will pursue collection actions if I dispute the charge with my credit card company.

Expensive for what you get and beware of "small print" cancellation policies. Seriously, get with you with a 28 day notice to cancel? Better and less shady options out there so recommend staying away from this company.

I got this for my business to be able to be remote. At first it was decent, however it went up in price and down in quality. The cost over $650 a year, no weekend support, when you do call for support you are in queue for over an hour and most of the time you will be disconnected when you get close to first or second in queue. When you do try to cancel you will get the run around just enough of a run around that you will miss the 28 day cancellation. I 100% would NOT recommend this company. Customer service is horrible and so is the quality of the service itself.

Teamviewer has the worst customer support I have ever encountered. We were on a 14 day free trial and they charged our account for a full year subscription. We have been trying to cancel the subscription and they are ignoring our support ticket by sending us responses saying they have a backlog of support tickets.
I have called their 800 number 3 days in a row and they disconnect with us everytime. From what I can see on complaints on the BBB this is a recurring issue. Teamviewer makes it almost impossible to cancel their subscription and they don't give refunds. Do no sign up with them. Its a slippery slope.

Very bad experience. I paid around $700 for nothing because TeamViewer refused to refund me even it was before the new services started. I wasn't allowed to cancel another year's subscription. TeamViewer is so bad. It is contrary to Australia's consumer's protection policy.

I called for support. Team Viewer committed fraud. These people should be prosecuted and incarceated.
Thet signed me up for a $ 55 a month charge on some other service. I plan to complain to the New York Attorney General and the Federal Trade Commission to shut these people down. Beware. They are dangerous crooks!

I needed to cancel my account, figuring I had about a month before renewal, as I hadn't gotten the standard notices yet. I have just become disabled and am unable to work (self-employed), and therefore unable to use the software. Got charged for another year just the other day. Explained my situation, they would not budge. I changed my email in my TV account as that is the only thing I've used for years. Apparently I needed to change it in the customer portal as well (unbeknownst to me), as that is the email they use to send out reminders. Therefore I never got any. They don't care. The $650 is more important to them than a disabled person I guess. It's all black and white to them, no grey.

So now I'm stuck with a bill I will struggle to pay since I am ordered by my doctor to stop working.

Anyone looking for a simple free replacement should check out dwservice.

Very disgusted with this company and will never ever recommend them again.

No matter how many times I've tried, they keep blocking me because THEY believe I am doing remote support as a business. They are wrong and they are horrible people. They won't listen. I moved to FL and have been trying to help my mother in law, brother, and a few friends with helpful support.

These horrible people don't want to listen. Yet show NO PROOF EVER of me using this software for profit.

I have used teamviewer for years and the functionality of the software is great for helping friends and family. Now, I can't anymore because Teamviewer believes I am using it for commercial use and wants me to pay hundreds per MONTH! If this were maybe 5-10 per month I would consider it, but this is outrageous to help my mother log into Facebook every once in a while.

Never liked the software. Clients found it hard to use and glitches.
The worst thing is cancelling. We only had 20 nodes left and I tried to cancel 2 times and thought it took and when I didn't get any confirmation, I emailed them. 10 days later I got a reason how sorry they were they couldn't cancel my subscription that expired now in12 days but hers a few bucks off. I was livid, so I am disputing the charge with my credit card company. Don't fall for the annual auto renew scam. Run away. I love Dualmon and ConnectWise.

Cannot create a password that is strong enough for teamviwer to accept. I even rolled my head on the keaboard... still too weak. So f**k teamviwer. I will NEVER used any program from this company again. $#*!ed idiots powertripping on password... I hate those morons.

TeamViewer is a good option while working like a team or from a distance. It provides basic function of screen sharing and data transfer from one place to the other place. You may share data from PC, Laptop or a smartphone, it equally works on these all devices. While transfering big files, it shows some difficulty and u may only work with internet connectivity.

Yearly subscription, must be cancelled 28 days before renewal date. No courtesy warning email, that your subscription is about to be renewed. When contacting the help desk to discuss our business circumstances, they don't talk you, they just send you a copy paste email with standard referral to T&C... No thanks, do yourself a favour and use other more flexible programs, as TeamViewer doesn't give a $#*!...

I use TeamViewer 2 or 3 times a year to help my mom who lives out of state. It was very helpful as she is 87 years old. Recently they blocked up because they said we were using it for commercial use, which is ludicrous. I'm fine with it not being free, but don't state that it is, if it isn't. That's called a scam.

Our remote team of editors consistently had issues with Teamviewer. It's an inferior product that we stopped using. When we tried to cancel we were told we had to notify them 28 days ahead of the renewal date. This is a completely ridiculous and unethical policy. This company knows they're selling a garbage product that customers will want to cancel, so they've put in this shady policy to trap them and make it difficult to cancel so they can keep their money. STAY AWAY from Teamviewer.

The software does not function properly and when you try to cancel they put you on hold forever. You can never get throgh to who they call your account manager. I requested several times to cancel my service and thought I got though to the person and stop using the service. Then months later I get an invoice demanding money for another year. Tried to tell them I canceled then the person I was speaking with gave me the "let me transfer you to your account manager". This would put me on forever hold and no one wouuld answer. Now more than a year later they send me a collection bill for a service I canceled and never used for that year. Even a one star is to high this should be a no star!

Please make sure to cancel renewal any product when you buy it because you will be automatically renewed for double the price with no option to negotiate or change your licenses. Absolute Garbage company and waste of time to even call them. There many Better companies that they do not live from scamming customers.