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    TeakWarehouse

Corporate Values

Overview

TeakWarehouse has a consumer rating of 4.02 stars from 65 reviews indicating that most consumers are generally satisfied with their purchases. TeakWarehouse also ranks 37th among Furniture sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    1
  • Quality
    3

What reviewers want you to know

Positive highlights

  • Great service and excellent quality on the bench Pleased
  • You would genuinely after seeing my set expect to pay over £1700 anywhere else for such quality items...

Critical highlights

  • Its a bank transfer, so no usual credit card protection-
  • This was a horrendous customer service experience and goodness knows how so many people give 5 stars?
How would you rate TeakWarehouse?
Top Positive Review

“Loved and enjoyed by the whole family and friends!”

George M.
4/14/16

Ordering was easy, simply done Delivery was swift and hassle free, emailed by office and driver called ahead as discussed Quality is easily comparable to sets we viewed in garden centres at literally half the price... i just kept coming back to the rattan warehouse website, and glad i did! The Furniture was exactly as displayed on website and loved and enjoyed by the whole family and friends! Will recommend to friends and family now without any hesitation

See positive reviews
Top Critical Review

“Customer Service-What Customer Service?!”

Mark G.
5/22/16

Enquired about a product by phone. Received a voicemail message saying that they are busy in the warehouse but would respond immediately to an email enquiry. 10 days later and no reply, I called again-same message, sent same email... 6 days later and still nothing, I read the online reviews... glad I did... if this is how they are before making the sale, I would hate to imagine how they would behave towards a problem!... One Star, because site does not allow "0" Stars

See critical reviews

Reviews (65)

Rating

Timeframe

Other

Reviews that mention popular keywords

great service (4) quality items (3) teak garden furniture (4) stacking chairs (5) teak furniture (5) bank transfer (3) 5 stars (3)
ritaf4
1 review
2 helpful votes
June 25th, 2014
Failed deliveries, waiting in all day. No communication. Calls not answered, likewise emails. One star for quality of furniture and price. One star for excellent deliveryman. Pity the office people can't take a leaf out of his book.
If you like stress and hassle go ahead and buy. Furniture available from other firms. They also posted a review on Trip Advisor in my name that gave them 5 stars with no permission from me whatsover, just lifted a sentence from email that I sent to them about good quality of furniture when it finally arrived, having missed Easter hol, May bank hol and just arriving in time for late May bank hol.
richardt28
1 review
4 helpful votes
April 23rd, 2013
I learnt a lesson with this purchase and will not buy a set of garden furniture 'blind' again.

I bought two 1.2 m round tables and eight folding armchairs. On the website, Teak Warehouse give the width of their Thames Folding armchair as 55cm and the height as 98cm, giving the impression of a decent sized chair.

Buyers should be aware that in reality the chairs are quite small. We felt they were more suited to children or small adults and would not have ordered them if we had known.

I have measured them and the 55cm width is to the outside edge of both arms. The internal width or sitting gap is much less at 44cm. The size of the slatted seat is a small 38cm wide and 37cm deep. The cushions provided with the set are bigger than the seat and project in front of it. The height is 89cm not 98cm as stated on the website.

You always take a chance buying something you haven't seen. With such a variety and variability of garden furniture around it is much better to look and try before you buy. Even if it costs more, you will avoid disappointment and a feeling that you have wasted your money.

Q&A (2)

Answer:

How can taking someones money, then not delivering the product be anything other than theft. The products are only value for money if you get what you paid for.

By Marty c.
See more answers (2)
Answer:

Hi Phil, I had an issue with this company. Paid up front and was promised delivery on a couple of occassions. The furniture did turn up eventually I'm pleased to say. I have an address on the delivery note which is Swallows Cross Farm, Whyatts Green Road, Doddinghurst, Essex, CM15 0ST. Hope that helps. Lisa

By Lisa C.

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