My parents bought a set of furniture costing £999 from Teak Warehouse in March 2016. After refusing one chair (it was actually broken), the furniture which was delivered now ( infact by July when the initial complaint was made) looks absolutely dreadful (cracked, discoloured, poorly made etc) and Teak Warehouse are refusing to communicate with us. My father, who is 75, cannot sit on the chairs for fear of them breaking. They are very badly made. We wrote in July 2016 enclosing pictures of the furniture - no response! We are not prepared to accept a replacement set of furniture - we have totally lost confidence so it is a full refund or nothing. We have had to write a formal letter of claim (the start of legal proceedings at our local court is imminent) which has taken up a great deal of effort and time. We are currently investigating the so called company Teak Warehouse (not registered at Companies House in any guise) with the Trading Standards department at Essex County Council. As you might imagine, we will not stop until we have all our money back from Teak Warehouse and the dreadful furniture has been taken away.

Jane J.

1 review

1 helpful vote

“It was good when it arrived, but doesn't last!”

8/9/16

Delivery was good and to set was exactly as seen - round table, 6 multi position chairs and an umbrella. They were advertised to be left out all year round. The first year was fine although they looked very 'weathered' quite early on, with cracks appearing in the wood. Gradually the chairs fell apart and needed to be fixed with screws (although 1 chair was unfixable) and the table became very warped. It seems like the hard wood wasn't so hard after all!!!

Marie B.

3 reviews

5 helpful votes

“ads”

6/15/16

really

danny p.

1 review

0 helpful votes

“It is a very high quality.”

6/6/16

We bought about 13 pieces of teak furniture from Teak Warehouse about 4 years ago and all of it is still in great shape.

Mark G.

1 review

1 helpful vote

“Customer Service-What Customer Service?!”

5/22/16

Enquired about a product by phone. Received a voicemail message saying that they are busy in the warehouse but would respond immediately to an email enquiry. 10 days later and no reply, I called again-same message, sent same email....6 days later and still nothing, I read the online reviews.....glad I did...if this is how they are before making the sale, I would hate to imagine how they would behave towards a problem!!...

One Star, because site does not allow "0" Stars

alex w.

1 review

0 helpful votes

“The product is perfect”

4/18/16

I am really pleased with the quality and its been a pleasure to do business with you

George M.

1 review

0 helpful votes

“Loved and enjoyed by the whole family and friends!”

4/14/16

Ordering was easy,simply done
Delivery was swift and hassle free, emailed by office and driver called ahead as discussed
quality is easily comparable to sets we viewed in garden centres at literally half the price...i just kept coming back to the rattan warehouse website, and glad i did!!
The Furniture was exactly as displayed on website and loved and enjoyed by the whole family and friends!
Will recommend to friends and family now without any hesitation

dexter b.

1 review

0 helpful votes

“We are very happy with the garden furniture and will certainly recommend”

4/8/16

It arrived in the time we expected. We ordered the savannah set with 2.0mtr rectangular table.very pleased
thumbs up!

anthony B.

1 review

0 helpful votes

“Overall an excellent buy 10/10!!”

4/6/16

Awesome set delivered today. Driver delivered furniture which i paid for on delivery,(very old fashioned but also very very refreshing!)
He delivered all directly into garage and advised us about upkeep and cleaning etc

eugene F.

1 review

0 helpful votes

“Excellent value”

4/1/16

I'd be surprised if you could find quality at this price elsewhere.

Donald S.

1 review

0 helpful votes

“On time”

3/29/16

We ordered our patio set on Sunday evening and it was delivered yesterday. Fantastic service and a great product. Thank you to Mark and the team, good old fashioned service what a joyful experience.

Jose P.

1 review

0 helpful votes

“5 stars quality”

3/25/16

We've been looking for a teak table & chair set for over a year and took a chance buying online from the Teak warehouse, but have been absolutely delighted with the set. Very well made (no screws showing, all dowelled joints) and very good quality.

justin a.

1 review

0 helpful votes

“Great”

3/22/16

From easy use of the website to emails answered quickly and a very helpful driver the experience couldnt have been better
ordered the cube set last weekend and delivered 4 days later by a very friendly driver from the company, not a courier. he took furniture through for me and also excellent quality furniture, all as described, actually a bigger parasol was delivered so bonus on that!Paid driver on delivery which was also an excellent idea all in all excellent throughout, thanks.

lucia A.

1 review

0 helpful votes

“Great service and quality”

3/9/16

Great service, great value, and great quality items.
Oval stacking set just delivered and cannot say how pleased I am with the quality of the teak
cant wait for the spring!

graciela B.

1 review

0 helpful votes

“On time”

3/3/16

Two perfect stacking chair sets for use in our B and B, delivered as agreed in time for our opening, thanks for all your help, the oval table was spot on!!

lucia J.

1 review

0 helpful votes

“Very helpful”

2/29/16

What a great company, friendly, helpful and Keep you informed about your order. The furniture itself is outstanding, worth every penny. I cannot recommend Teak warehouse enough

Julie W.

2 reviews

0 helpful votes

“Excellent service”

2/22/16

Ordered at the weekend and bench delivered on Wednesday, excellent quality, excellent service.Thanks

john p.

1 review

0 helpful votes

“great bench delivered today!”

2/18/16

ordered my teak bench at the weekend and very cheerful driver arrived at 8 this morning to deliver!
great service and excellent quality on the bench
pleased

Tip for consumers: paid with cash on delivery to check quality first

Service

Value

Shipping

Quality

harvey R.

1 review

0 helpful votes

“100 % happy client”

2/17/16

Our experience of The Teakwarehouse has been excellent. The table was easy to assemble and the quality is of both that and the Miami Stacking chairs looks perfect. They are now out on our patio waiting to be used. Hopefully our next purchase will be a bench! Wouldn't hesitate in recommending them for both service and quality. I am 100% happy.

david h.

1 review

0 helpful votes

“Efficient”

2/13/16

After I ordered this product I immediately received an email from Teak Warehouse with more info on the product quickly followed by an email with all my delivery dates/timings and payment options,very efficient

James C.

1 review

0 helpful votes

“Love the chairs”

2/11/16

Lovely stacking chairs, excellent service, driver was excellent

Bradley W.

1 review

0 helpful votes

“Great chairs”

2/9/16

Excellent Value, The Stacking Chairs are Great

Sandra D.

1 review

0 helpful votes

“Great quality”

2/2/16

Teak was a described on the site, probably better

Brandon D.

1 review

0 helpful votes

“Very responsive”

1/25/16

Great customer service, massive selection. Highly recommend!

harris o.

1 review

0 helpful votes

“Perfect service, excellent quality!”

1/19/16

I would thoroughly recommend this teak warehouse to anyone wishing to buy beautifully crafted quality teak garden furniture. I am absolutely delighted with the two Lady emily benches purchased and delivered in three days!! Perfect service- excellent quality thank you.

Customer Questions & Answers

0
Votes

Question:

Avoid. They are known scammers. Appears i've lost my money by paying up front. No furniture, no reply to email or phone. Did find out the owner is a Mark Allen. If you google "Mark Allen" and scam you'll see he's well known - previously with other sites like wessex teak and manor teak.

Answer:

How can taking someones money, then not delivering the product be anything other than theft. The products are only value for money if you get what you paid for.

By Marty c. on 9/8/15

See all answers (2)

Respond as company

0
Votes

Question:

Where are their offices as ccj sent to the one on Web site has been returned as not at the address.

Answer:

Hi Phil, I had an issue with this company. Paid up front and was promised delivery on a couple of occassions. The furniture did turn up eventually I'm pleased to say. I have an address on the delivery note which is Swallows Cross Farm, Whyatts Green Road, Doddinghurst, Essex, CM15 0ST. Hope that helps. Lisa

By Lisa C. on 9/9/15

See all answers (1)

Respond as company

Show all questions (2)