TeakWarehouse

Ordered my teak bench at the weekend and very cheerful driver arrived at 8 this morning to deliver!
Great service and excellent quality on the bench
Pleased

Lovely teak bench, a few hiccups but very happy overall

THere were a few mishaps and and several emails and phone calls, and a few possible arrangements, after the bench we ordered wssn't in stock and the van had problems. But Dan was very good at keeping in touch and did deliver it on exactly the day we wanted, and very kindly gave as a larger bench than our original order, having discussed this first with us, which we were very happy with. I would definitely consider ordering again. The delux bench looks very well made

Enquired about a product by phone. Received a voicemail message saying that they are busy in the warehouse but would respond immediately to an email enquiry. 10 days later and no reply, I called again-same message, sent same email... 6 days later and still nothing, I read the online reviews... glad I did... if this is how they are before making the sale, I would hate to imagine how they would behave towards a problem!...

One Star, because site does not allow "0" Stars

Delivery was good and to set was exactly as seen - round table, 6 multi position chairs and an umbrella. They were advertised to be left out all year round. The first year was fine although they looked very 'weathered' quite early on, with cracks appearing in the wood. Gradually the chairs fell apart and needed to be fixed with screws (although 1 chair was unfixable) and the table became very warped. It seems like the hard wood wasn't so hard after all!

My parents bought a set of furniture costing £999 from Teak Warehouse in March 2016. After refusing one chair (it was actually broken), the furniture which was delivered now ( infact by July when the initial complaint was made) looks absolutely dreadful (cracked, discoloured, poorly made etc) and Teak Warehouse are refusing to communicate with us. My father, who is 75, cannot sit on the chairs for fear of them breaking. They are very badly made. We wrote in July 2016 enclosing pictures of the furniture - no response! We are not prepared to accept a replacement set of furniture - we have totally lost confidence so it is a full refund or nothing. We have had to write a formal letter of claim (the start of legal proceedings at our local court is imminent) which has taken up a great deal of effort and time. We are currently investigating the so called company Teak Warehouse (not registered at Companies House in any guise) with the Trading Standards department at Essex County Council. As you might imagine, we will not stop until we have all our money back from Teak Warehouse and the dreadful furniture has been taken away.

Purchased table and 8 chairs, one rejected on delivery as split in arm. Replacement supposed to be next day, never received it. Table has splits in top, glued and filled, knot on edge, filled, pithwood ( like cork) on table edge, foot and bracket, which broke off before assembly. A d more pithwood on foot and table edge all of which will let water in and rot
Titan of 26 emails and 2 letters, now gone to county court to get money back. After threat of legal action they agreed to replace the table, took day off to receive it and they never arrived and then ignored all the following emails.

Ordered a bench but heard nothing for 4 weeks. EE mailed them twice for an update but heard nothing. Contacted them only to be told that benches were out of stock and would be available in 3 weeks. Heard nothing despite e mailing again. Contacted them again only to be told they'd had a web site problem and had obviously lost the order and was asked to re-order via the web site. I stressed that the bench was required as a gift and needed for only 7 days later in X town. Response was no problem, in stock and we deliver 7 days a week. I re-ordered and heard nothing. I rang again 2 days later only to be told there was no chance of any delivery. When I queried this politely and said what I'd been told about 7 day delivery, I was accused of being difficult and given a tirade of abuse. Rather than be drawn, I simply told them to forget the order and hung up. This was a horrendous customer service experience and goodness knows how so many people give 5 stars? Makes you wonder about who is really writing them.