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I couldn't wait to get the dress for my friend's bridal, I was so excited to wear it, waited anxiously for 3 weeks for the dress to come. I open the package excitedly the dress is beautiful but no way it's a 2X. So I move on to the jacket I ordered it supposed to be of 4X it was a size of an extra large Maybe. They both items to my sister didn't want to go to the house so sending it back, now I have nothing to wear to the shower.
TERRIBLE! If I could give negative stars I would. Dress took far too long to arrive with no updates on the shipping. When it arrived it is poorly made and the sizing is way off. I ordered a few sizes larger than I usually wear in a dress to allow to alter down. I cannot even zip it and the arm holes are incredible tight. The length is way off. The train is far longer than the photos show. The "belt" is a bunch of sequins sewn to the dress. Not a belt at all. I ended up having to go out and find a replacement dress and bought my normal size that fits perfect but now TB Dress wants me to send photos of the measurements and whatnot and basically jump through hoops for their poor workmanship. Two weeks before my wedding and honeymoon I have to provide them photos of what they did wrong to attempt to get some sort of a return while then finding time to take it to the post office if I get the return information from them before I leave so they can't say the time frame has expired. Terrible company. Terrible workmanship. Horrible service. Very frustrating. Will not order from them again and will post on social media to warn everyone to not order either
I love TBdress. I bought some tops and singlets from their online store before but their sizing are a little inaccurate, they usually run 1 size larger. And this time I purchased a Drape Front Knit Cardigan with their 20% Off All Knitwear Promotion Code, its surprisingly fit perfectly and the colour is the exact Cobalt I want.
I ordered for the first time and I am extremelly happy with the clothes I recieved. They look exactly like the pictures, the fabric are better than I expected for the price and the sizes are right! I give 4 stars though because I wasn't so happy for the shipping time.
THIS IS A "JUST IN TIME" COMPANY WHICH MEANS ITEMS ARE NOT IN STOCK. IF ORDERING A GOWN, EXPECT IT TO BE MADE THEN SHIPPED. ALL ITEMS ARE MADE FOR YOUR ORDER SO REFUNDS AND EXCHANGES MAY BE DIFFICULT.
PLEASE MEASURE YOURSELF FOR EVERY ITEM PRIOR TO ORDERING TO AVOID DISAPPOINTMENT IN FIT. IT TAKES 10-15 DAYS TO MAKE AN ITEM AND IF YOU CHOOSE THE SLOWEST SHIPPING IT CAN TAKE ANOTHER 10-15 DAYS TO RECEIVE. ITEMS I HAVE ORDERED ARE TOP QUALITY AND WORTH THE WAIT.
Tbdress.com collection of this is very much trendy and attractive. The prices of the products are also reasonable. So, I cannot help purchasing my dresses.
I ordered a dress with a slit on the side. There was no slit. I sent six pictures and they are still saying they do not see the problem. Also the dress is a foot longer than the measurements indicated. They will give you the hardest time returning a product--still no success. Every single positive comment is a fake, just like their website reviews because there is no option to leave a comment! DO NOT PURCHASE FROM THIS COMPANY UNLESS YOU WANT TO LOSE YOUR MONEY!
I live in the Netherlands, so my english isn't very good;-) Well... i did order a coat at TBDress and payed. But "the site" said i did not pay. That it wasn't succesfull. But my bankaccount tells me i did pay! I'm now very scared that i am framed. I've send a email to TBDress, but i have no respons yet. I hope it's not a fake site. I don't think so, but what have gone wrong then? I am scared that i don't get that nice coat and i've lost my money:-( They can react very quickly on this site, but not on my email... I will try to get my money back from the bank.
This is the second pair of shoes I ordered from Tbdress. First time round I got the size wrong and their customer service handled it great. Both times the item arrived quickly and without hassle.
Been ordering from this site for 2 years now. Every year they come up with amazing collections. I usually take hours just browsing. It is always a pleasure shopping from this site. I recommend them.
This item is shorter than it appears in the image, however it is perfect for layering with a longer top. I ordered the navy and believe this may now be my new favourite sweater! :)
When I wore it in the party everyone loved it. I receive plenty of compliments from my friends. Now, I am deciding to buy some more matching stuff. What a lovely outfit it is! Awesome
Experience with Tbdress turned to be fun. The company provides variety of products' designs. I especially enjoy the ones of dresses. The deilivery of items was done in time as indicatedi in the website. The type and number of items corresponded to the ones ordered. However, the sizes sometimes didn't meet and the quality of the fabric wouldn't be as good as expected.
OMG! Words can not describe this Great experience I have had with tbdress! They got my wedding dress and other things I ordered to me in a timely fashion actually sooner than I thought I was the one inpatient and panicking over nothing! But OMG when my dress and other things came it was everything I ever imagined and more they made my life! I cannot wait 2 get married and put on my Gorgeous gown ever since I was a little girl I always watched and loved the Cinderella movie and always said when I met my Prince I want 2 look just that Gorgeous and yea it may sound corny but tbdress made that come true and more people order from this site they are the Bomb Dot Com Lol! THANK YOU AGAIN tbdress you guys are the BEST!
I am giving 4 stars as my initial interaction with them wasn't the best, however, they came through in the end. The dress I ordered is beautiful, however, I realized that it would not be here in time. There were some issues when I try to cancel the order, however, I worked with Irene in CS and had my issue taken care of. I will certainly try TDDRESS in the future when I have more time between ordering and the event.
Had a wonderful time browsing the range of products provided on this site. I am very picky so it was great to see that tbdress could offer me a bunch of great options that I have happily chosen from!
I was looking for a dress for ages and i came across one on TB Dress. I was new to the site and didnt know what to expect. I finally came across a beautiful white dress which was short at the front and long at the back. It had gold studs at the sweetheart neckline. It was beautiful. I decided to go for the fastest possible delivery time and it arrived in less than 2 days. (which i was delighted with) It was perfect! I tried it on and it fitted so well and was so comfie! Ive had it awhile now and its still the same! Great quality and a great shopping expierience! Thank you
I really don't understand this company. Do you guys really listen to your customer's complaints? I purchased a dress on the 27th of june 2015 and finally received it on the 10th of july 2015. My usual size is US 2 but i ordered a US 4 to my greatest surprise it wouldn't fit, I won't even pass through my hips. I want to return it, can i have the address for return? And i am yet to get my refund for paying for 2-5days shipping which wasn't delivered as requested and up till now the refund Is yet to be credited after getting an email that it has. Expecting your response soonest
Dear Constance I.
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that you had an unpleasant experience with us and extend our sincere apologies.
We have sent you an email with top solution to your email address: Cigen****@yahoo.co.uk. Please have a check and give us a confirmation back and we will try our best to help you out.
Tbdress service team
TBDRESS IS A SCAM! DON'T BUY IN THIS WEBSITE. JUST RECEIVED A DRESS I BOUGHT FROM THEM, REGARDING DELIVERY IT TOOK 40 DAYS MORE THAN PROMISED. REGARDING QUALITY, THE DRESS I RECEIVED HAD NOTHING TO DO WITH THE PICTURE AND THE SIZE WAS WRONG... USELESS! WHEN I REQUESTED A RETURN/REFUND, THEY REPLIED THAT I NEEDED TO PAY FOR SHIPMENT AND CUSTOMS TO CHINA... IMAGINE THAT!
Dear customer,
Firstly thanks for shopping with tbdress, which has been honestly doing business for years. And return policy is also valid all the time. Would you please let me know what had happened to you there and your order number? This is my mailbox :sns@tbdress.com for your news.
Or You may contact here tbdress customer service here: by calling +86-29-68532816
VIP line: +86-10-56234566 or Email: Customer Service Dep. service@tbdress.com.
On behalf of tbdress, I apologize for not meeting your demand. Hopefully tbdress service team could get your complaint resolved at your satisfaction.
Kinds and regards
Tbdress service
I've ordered from this website and my experience is kind of shaky my first order I'm waiting and waiting so I emailed the company to see what the hold up, the reply was one of the items I orders was not in stock if I hadn't emailed you I would have been waiting longer then I was. Your shipping takes to long Thank you
Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible?
I’m looking forward to your reply, thank you very much!
Best regards,
TBdress Team
Answer: TB dresses are not worth it at all! Beware the pictures are gorgeous but the dresses are not worth it at all. I took a chance and ordered 1 dress to test the quality, omg crap. The dress that I received was more like the slip for under the dress. You can check on Face book there is a site that has all the rejected dresses. I can not believe the company is still up and running! Shame on them for breaking the hearts of young girls buying their prom dresses and brides buying their wedding dresses!
Answer: All i could say is pick your poison. I did and i wasnt impressed or satisfied
Answer: This place is a scam! Shop elsewhere! There is no standardization in sizing, it is all poor quality and returns are a joke. You can return your items and they will NEVER refund your money!
Answer: No! No! No! My items never even shipped after 3 weeks. I kept emailing customer service and no one responded. There's no phone number so you have to email. This sites a rip off!
Answer: My advice is, stay away from TBDRESS. I am still waiting for a refund since almost a year ago. I was sent the wrong size dress.
Answer: There sizes are a joke I ordered a xl and had to give it to my 9 year old grandson. Save your money, buy from someone who is legit.
Answer: They are a ripoff. You will be unhappy and probably lose your money like I did.
Answer: No! I ordered 4 items and they never shipped. I emailed customer service 4 times with no response. I finally had to file a complaint with PayPal to get my money back.
Answer: Do not ruin your wedding memories by allowing the disappointment you will receive from this company to enter. Buy from a reputable company that does not cheat its customers.
Answer: Dont bother there scumbags who want nothing but your money and dont provide any thing in return but dissapolntment.
Dear friend,,
This is tbdress service on sitejabber, I'm so sorry for the problems you have met. I am here sincerely wishing to solve your complaint at my effort. Please do not worry about tbdress.com, which has been doing online business for years, without scam, spam. Looking forward to hearing from you for your details of your order. sns@tbdress.com is my service mail for you.
Regards,
Tbdress serviceo this review...