TBdress

I ordered a dress for my wedding, that based on their size chart, should have fit. It did not even come close! I messaged the company with my complaint. They replied that I should get it tailored to fit me. If I wanted to send it back, all they would give me is $85 for a $188 dress! I strongly urge you to refrain from buying from this company. Try JJ House instead.

It is possible that actually there are online stores that can be trusted and tbdress is one of them. Sitejabber helped me learn a lot about the company obviously with some people that had a few issues with it. But from majority the company is legit and will offer you quality service. I am here to add a positive feedback that I experienced while making some purchases from this store. My dress was delivered in time just as I had hoped so. Thanks to tbdress for the great job in ensuring customers stay happy with the way their services are delivered.

Too bad I can't give a zero! This sucks, I ordered my dresses on Christmas day. Here it is over 20 days later and nothing. Those were supposed to be my back to school dresses. Oh well! On top of it shipping was expensive. It's like it's on the slowest boat from china. I just hope that the wait is worth it. You're selling to a lot of English speaking, at least we should have shipping updates in English. OH and Aaron, I don't need your generic response. Where the hell is my clothes or my hard earned money?

Tbdress fulfilled my wildest expectations and I will be forever grateful.
My teenage daughter's birthday was coming up and like always I had no idea what to get her. Everyone who has a teenage daughter knows how hard it can be finding a gift they actually get excited about. So I asked my buddies who had teenage daughters at work for ideas on what to purchase for Melanie my daughter. One of them mentioned that she might enjoy some new "cute" clothes and told me about this website called tbdress. He said that his daughter and wife both regularly shop on that site.

I ordered a dress on 9/27. When I noticed that I didn't get an email a couple days later about shipping, I inquired more. TBdress informed me on the 5-9 processing timeframe. So I asked to cancel my order from 10/3. I asked multiple time including to cancel before it ships. They kept giving me the run-around until it shipped on 10/6. It is sad that that this company ignored my request multiple times and now it can not be canceled since it shipped. Poor customer service and I will never go business with them again. Please think twice before ordering and keep in mind the lengthy processing time

I've been waiting 6 weeks for 2 outfits for my wedding. Date is now 3 weeks away. NEVER buy from these people. Apparently these are hand made. Three weeks to even put it in a bag to ship... Don't waste your money, time and energy.

Unfortunately, I looked at these reviews after I purchased my wedding dress. I am still waiting for it to be delivered. It is now 22 days past the timeframe indicated for delivery on the website. My communication with TBDress is similar to other negative posts. I finally asked if there was another "person" that could respond to my inquiry because I am getting nonsensical information and canned responses. This is a terrible business with very poor customer service and extremely unpredictable delivery time. I have asked for a definite delivery date or refund for my purchase. Please do not waste your time and money. But if you are already on this site, you know that already! Oh yeah, Aaron, my order number is ******* just in case you are a real person that could possibly provide any such activity that comes even close to good customer service... You should be ashamed of your self and your ridiculous business.

I purchased real hair clip-ins extensions and paid extra for a longer length of 16 in. They sent me something that was smaller than my hand. As curly hair, even stretched out it's not anywhere near 16 in. I notified them immediately and all they did after even sending a photo to prove it, is offer me only a small amount of the refund and wanted me to pay return shipping! I'm not purchasing from them every again. Can't trust anything about them.

I cannot comment on just one order experience because I have made several purchases over the last few weeks. I love the free shipping both ways; there is no risk to buying at all.
The customer reviews on the Web site are always helpful; let's you know if the shoes run wide, small, etc. Customer service is responsive and friendly..

Oh my gosh, I love these guys and gals! They offer great customer service. So eager to help and even give a few laughs. I really enjoyed my experience with tbdress.com. When I got anxious because I just am a little that way anyway, they reassured me. The live chat feature was really nice. I can't wait to order from them again! My wedding gown is gorgeous! And shipping was so fast! I didn't 100% believe it until I opened the package. Great price too.