• Tarte

Tarte

Overview

Tarte has a rating of 1.48 stars from 135 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tarte most frequently mention customer service, confirmation email, and shape tape problems. Tarte ranks 213th among Cruelty-Free sites.

  • Service
    16
  • Value
    14
  • Shipping
    14
  • Returns
    10
  • Quality
    13
  • Full refund
  • Free shipping
  • Yes
  • Price
  • $ $ $

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
9
5
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I come from customer service at a well known company and the way I was treated was horrible.
How would you rate Tarte?
Top Positive Review

“Best makeup ever”

Angela R.
1/6/21

I've been using make up from this company for almost 8 years now. It is by far the best cosmetic line I have ever used. I am a professional make up artist and I use this for almost all of my jobs. I perform so well in last so very long. They have great prices awesome customer service and they do a ton of wonderful sales all throughout the year

Top Critical Review

“BUYER BEWARE - HORRIBLE CUSTOMER SERVICE and Product volume deceiving”

debbie t.
12/6/23

I bought several of the Lip Plumps and just found out that only half the product shown is available. There is no way to pump the rest out of the tube. Customer service told me to use a lip brush to access the remaining product. That COMPLETELY defeats the purpose of this design. I was on "chat" for over 30 mins trying to get clarification. NEVER AGAIN. Bad design - bad customer service. I'll be writing this review on every website I can. I don't want others to be deceived. Also - wouldn't let me connect t with a manager, although I asked more than once.

Reviews (135)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (58)
Thumbnail of user debbiet776
1 review
1 helpful vote
December 6th, 2023

I bought several of the Lip Plumps and just found out that only half the product shown is available. There is no way to pump the rest out of the tube. Customer service told me to use a lip brush to access the remaining product. That COMPLETELY defeats the purpose of this design. I was on "chat" for over 30 mins trying to get clarification. NEVER AGAIN. Bad design - bad customer service. I'll be writing this review on every website I can. I don't want others to be deceived. Also - wouldn't let me connect t with a manager, although I asked more than once.

Products used:
Lip Plump

Service
Value
Quality
Thumbnail of user hoodede
72 reviews
27 helpful votes
December 2nd, 2020

All of Tarte's products have quite good quality, however, only a few products truly blow it out of the park - namely Tarte Shape Tape and the Toasted Eyeshadow palette. In general, all of their products are easy to use and very pigmented. Shipping costs a flat rate of $10, and takes about 2-3 weeks to arrive. I've never tried contacting their customer service before, but I've heard they are really good!

Tip for consumers:
N/A

Products used:
Tarte Shape Tape

Service
Value
Shipping
Quality
Thumbnail of user teresah779
4 reviews
23 helpful votes
January 13th, 2024

I have ordered so many products from tarte in the hope that the products would work on my skin tone. They are definitely not inclusive to all skintones. As proven by there holiday release of 2023. None of the face palettes out of the three worked for my skintone. I will not purchase anything else from this brand, it's obvious to me they don't care about people with darker skin complexions. New Year, not giving my money to companies that are known for these types of practices. Will shop with more inclusive brands from this day forward.

Thumbnail of user annab375
1 review
19 helpful votes
November 1st, 2017

Placed an order during their birthday sales for the 1st time. I gave it a shot, knowing it wasn't a whole lot of money anyway because, I red these reviews before and I was pretty cautious.
It's a total shame some of you guys had a bad C. S. experience. On my end, they were pretty helpful on the phone and through email. Didn't get a confirmation email right away due to their "high volume of order", I was told I would get it later on which happened.
Plus I don't live in the US but, it still arrived within less than 2 weeks.
I kept in touch on the phone and they sent me the tracking info through email.
Overall I am pretty satisfied and I am considering of buying from them again (if not at sephora) but I also keep in mind all the other bad reviews which I'm surprised about.

Thumbnail of user cappodesigns
2 reviews
0 helpful votes
March 19th, 2024

I can't believe women buy this product that calls women "whores". Seriously? Women of America, STOP SUPPORTING MISOGYNY!

Thumbnail of user angelar940
4 reviews
3 helpful votes
January 6th, 2021

I've been using make up from this company for almost 8 years now. It is by far the best cosmetic line I have ever used. I am a professional make up artist and I use this for almost all of my jobs. I perform so well in last so very long. They have great prices awesome customer service and they do a ton of wonderful sales all throughout the year

Tip for consumers:
If you haven’t use the stuff before they do to sales every year one kind of around or just after Mother’s Day and one in the fall. Where they do a cosmetic bag with five or six cosmetic products that you can choose from from different categories. And they do it for around $65. So it makes it a good opportunity for those who haven’t use the product line before to try am wide range of products for a little bit more of a discounted price

Products used:
Are use everything from them from foundation, concealer, brushes, skin care. I use all of their iron sheik pallets as well as their contour pallets and products

Service
Value
Shipping
Returns
Quality
Thumbnail of user melg38
1 review
11 helpful votes
July 19th, 2018

My order did take 2 weeks to arrive but its coming from America to Australia, very pleased with everything, and all on sale, plus free postage. Very happy with the way it arrived, with tissue paper lots of

Thumbnail of user dianes2919
1 review
0 helpful votes
March 12th, 2024

Picture on website depicts what I took to be a full sized lipstick. What I got for $8.50 is 1 inch long and 1/2 inch wide. It is the size of a sample. I also did not know the brand is made in China or I would not have purchased.

Thumbnail of user christiew253
1 review
0 helpful votes
March 29th, 2023

I've been excited to try tarte. Hear so many good things. Finally ordered. Everything is SOOOO SMALL... looks bigger in the pictures online. Also I got a travel size foundation which I knew was going to be small. But when I squeezed it to get some out literally less then half of the container was empty and just air. Like I understand needing a tiny bit of space to get the product out. But there was only like 1/4 of the bottle full of foundation. IF THAT. They are ripping people off. Very disappointed. Will not order again. Just because of that.

Tip for consumers:
Just expect your products to be tinier then you thought. And expect your foundations to only be 1/4 th the way full. If that ...

Products used:
Sea hydrogels foundation
Shape tape best sellers set
Surfercurl waterproof gel liner

Thumbnail of user ruthw130
2 reviews
0 helpful votes
August 28th, 2023
Verified purchase

I wish I had looked at the low ratings here first. I ordered shape tape corrector
Peach and a shaper sponge - a very simple order on Aug 16. Today, Aug 28,2 weeks later, I'm still waiting. When I contacted the company today I was told to wait another 3 days. And then "they will help me find a quick solution to my problem". My request for cancellation and reimbursement was denied.

I will not need this product anymore if and when it arrives. I need it now.

Service
Value
Shipping
Returns
Thumbnail of user hannahd78
2 reviews
20 helpful votes
February 27th, 2020

I already love Tarte Cosmetics products, however, they sent me a product that leaked during shipping. I contacted customer service and had a delightful experience. It was resolved quickly and in a very courteous manner. I will definitely continue to be a customer and recommend Tarte to friends

Thumbnail of user hanahomma111
1 review
0 helpful votes
October 2nd, 2023

Ordering from their website used to be easy and reliable, but with my last order that got "lost in transit" I'm still waiting for my refund and it's been more than a month! I now have a feeling that they decided to just start scamming people and never really send the products ordered. Also, beware of their CS support. They would lie and tell you that they've already refunded, when they clearly haven't. Scumbags! AVOID THIS ONLINE STORE!

Thumbnail of user prentissl3
2 reviews
0 helpful votes
October 16th, 2023

Beware they will wipe out your loyalty points that you rightfully earned through your purchases. When you contact them to ask for the points to be restored they refuse. I don't know how they think treating their customers like this will create loyal customers. I won't be buying anything else from them. Do better Tarte!

Products used:
Face Tape
Shape Tape
Amazonian Clay Blush

Service
Value
Shipping
Quality
Thumbnail of user jm1003
1 review
20 helpful votes
April 21st, 2020

April 20,2020 they had 50% off tarte shape tape concealers for 48 hrs. When you try to check out, it says there is an error with your credit card payment which is completely false because everything completed was correct. Your order is not processed but you are still charged with an unauthorized payment. This is fraud. Their customer service is the worst I have ever experienced. I was on the phone for 3 hrs and I was told the same $#*!ing message over and over again. I will NEVER recommend this brand to anyone.

Tip for consumers:
DO NOT BUY FROM THEM!! STAY AWAY

Products used:
I DID NOT END UP USING ANYTHING! INSTEAD, I WAS SCAMMED

Service
Value
Shipping
Returns
Quality
Thumbnail of user kimberlyc1564
1 review
2 helpful votes
April 11th, 2022

I purchased a foundation that ended up not working for me. I sent the item back, following Tarte's instructions. I never received a refund. When I emailed asking about it, I received BS responses telling me to contact my bank. Irritating, fake cheerful, crap replies, and they kept my money. I'll never order from them again!

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurab1825
2 reviews
13 helpful votes
November 30th, 2021
Verified purchase

I ordered foundation, which is not cheap, I think around $36. They sent me a smashed up lipstick jammed in a wad of crumpled tissue paper. When I purchased from them previously, their products were carefully wrapped, but not this one! It was a mess, and not what I ordered; I don't even wear lipstick, so I called customer service. They were unsurprised and unapologetic. They said they would refund my purchase cause they didn't even have the product I bought. No offer to help me find a similar product as a replacement, no attempt to make up for what they did, which certainly didn't look accidental, and still no apology! Don't buy from these crooks, they do NOT CARE ABOUT THEIR CUSTOMERS!

Tip for consumers:
I wish I had never purchased from this merchant, they suck

Products used:
Cosmetics

Service
Value
Shipping
Returns
Quality
Thumbnail of user michellem654
2 reviews
23 helpful votes
December 20th, 2021

I just needed to vent that their shipment sucks! I ordered at the end of November and it says I will not get my order until January! I only ordered 2 small items. They've done this before and by the time I got my order, my lipsticks were melted. And then it took forever and a day to get a replacement on that. Never order from these guys directly, no matter how tempting the discounts are. So not worth it... They must be shipping on a snail, that is blind.

Tip for consumers:
Do not order directly from them

Shipping
Thumbnail of user manazd
1 review
0 helpful votes
December 16th, 2021

I would have given no star if I could. I purchased a very expensive bamboo foundation brush. The entire hair piece cane out of its bed. You can tell there is not much glue to keep It down. Customer service said we are sorry but you need to take it to where you bought it. A joke

Service
Quality
Thumbnail of user lesleym54
1 review
12 helpful votes
August 10th, 2018

I have a good collection of Tarte products and so far I would recommend them all.
I've had a damaged item and they sent a refund when I sent photo evidence.
The delivery time is quite long as the are based in the US.
The main problem I have is the misleading information in the loyalty program.
It seems that we pay for otherwise free items due to customs rules. The deluxe samples are not always available. The website is prone to crashes when your ready to checkout the basket is gone. Then appears 5 days later.

Thumbnail of user angelikir
1 review
1 helpful vote
January 16th, 2022

Although I liked the products the first time I ordered them it s been now two times that the company failed to deliver them in Greece. Unacceptable, the reason this time is that I ordered 5 items and I couldn't have ordered more than 3 so the parcel went back. I don't understand the company should have informed me…thanks again tarte. Terrible costumer and delivery service

Service
Value
Shipping
Returns
Quality
Thumbnail of user chantellel17
1 review
1 helpful vote
August 11th, 2021
Verified purchase

Absolutely terrible customer service team, make it impossible to change an order even immediately after it was placed and leave you waiting forever for a response.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hanifek1
1 review
0 helpful votes
March 6th, 2023

I am trying to order, but the system does not allow me to that. I am putting all informations correct. So it is sucks right now

Service
Value
Shipping
Returns
Thumbnail of user nadejdat
1 review
12 helpful votes
April 23rd, 2020

Worst customer service - No one answers the phone, no one returns emails. Site crashed while was making a payment - so i ordered again and ended up with 2 identical orders. Returned one and never gos a refund. No one responds to my emails, live chat is automated and just asks for email info, calling customer service - no one pics up. Don't order through their site - better off ordering from Sephora or some other site. I would not buy their products anymore. This place is a SCAM.

Thumbnail of user cathyc728
1 review
1 helpful vote
May 30th, 2022

Received a used empty maracuja juicy lip plump. That's Gross! First I received someone else's order then they were out of stock of what I wanted so they did refund me. Weeks later I received used lip color. Pathetic service.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user andream631
1 review
0 helpful votes
August 25th, 2020

I have ordered two items from Tarte on August 2. I was provided a tracking number that does not seem to exist. I have called Tarte customer service multiple times but am unable to get through to anybody. I have also tried live chat three times and someone completely stopped responding to me after I provided my email and tracking number. I will never order from the Tarte website ever again. So unprofessional. Will I receive my product? It's August 25th and I have gotten zero updates.

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From the business

tarte.com: tarte cosmetics pioneers high-performance naturals?

Business Attributes

  • Full refund
  • Free shipping
  • Moderate
  • Yes

Company Representative

Thumbnail of user martinw136
martin w.
Typically does not respond to reviews

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1.5
135 reviews
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