Kelly M.

So Ulta is having a "21 days of beauty sale" so I am trying to stock up on my favorite items. Just tried placing an order and it says they are unable to process my order but will get back to me in 5-7 days?!? Uhm I'm sorry... your 1 DAY ONLY 50% off item will not be valid in 5-7 days. Tried calling customer service but they were useless and incompetent.

This is why I shop at Sephora.

Literally the worst customer service I have ever experienced. They shipped my order and it was missing an item on my order (it was a reward I redeemed for a free item). I emailed and called to get a replacement shipped and they said "sorry we cannot ship the replacement by itself, it can only be shipped with an order." Well you forgot to ship it with my order to begin with!

I was very skeptical purchasing from this site because I was worried everything would be shipping from China and would take 2 months and the sizes would be too small. But that wasn't the case at all! After placing an order, it only took a week to receive. And the sizing wasn't too far off (very similar to Forever 21 sizing). I will definitely be purchasing from this site again.