I bought my first Tarte palette at Sephora in March (limited-edition Rainforest of the Sea eyeshadow palette vol. II) and I absolutely loved it. I went to Ulta a few days later and bought a second palette (tartelette in bloom clay palette). I live in Mexico so when I got home I ordered a palette, they let me know that it would arrive in 14 to 21 business days. After 33 business days I e-mailed to ask about the package and they let me know that it had been lost but offered me a full refund. Great customer service experience, I will order again to see if I have better luck this second time with the delivery. Highly recommended.