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Corporate Values


TalkTalk.co.uk has a consumer rating of 1.27 stars from 15 reviews indicating that most consumers are generally dissatisfied with their purchases. TalkTalk.co.uk also ranks 85th among Internet Service Provider sites. The most common issues with TalkTalk.co.uk are around customer service, which is not as good as expected by some customers.

Positive reviews (last 12 months): 0%
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What reviewers want you to know

Positive highlights

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Critical highlights

  • Today I left Talk Talk after a running battle with their customer service team.
How would you rate TalkTalk.co.uk?
Top Positive Review

“Extra charges”

liza b.

Why is talk talk charging a extra £4.50 for not using direct debit payments well i think its not fair and its a rip off getting extra money for not using direct debit to pay bills.

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Top Critical Review

“Dont go anywhere near this company”

Zinaki T.

I dont know why it took me so long. After 25 years I am leaving due to their abysmal customer service and broadband which is much slower than I am paying for. Even though I have already left Talktalk still insists on one months notice and I am not happy with that since I was not getting the service as described and not compensated. Right now I am still paying them and using my new suppliers service. You are currently unable to speak to customer services as they have obviously reduced their support team. Why? You also cannot communicate via their chat app as it fails, and I would have quit much sooner if I could have. Finally I had to put in a formal complaint before anyone responded. Too little too late. They are rubbish!

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Reviews (15)




Reviews that mention popular keywords

customer service (6)
11 reviews
15 helpful votes
October 28th, 2015
Over 1 month ago just after renewing my contract my broadband speed started going up and down during the day. I contacted talktalk "engineers" 5 times over the month, each time i was asked the same questions and given the same answers (trained monkeys could have done that job). However yesterday i managed to get through to a Manager who believe it or not was helpfull. He read from his script but they were different answers and he sent me a new router. Now I have security cameras routed through my router and i am told by 1 person at talktalk that changing routers will not affect them, but by another person at talktalk that they will all need reprograming. WHO DO I BELIEVE WHAT DO I DO.
Sheffield UK

Q&A (2)


Absolutely not! It has been the worst customer service experience of my entire life.

By Pineapple S.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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