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TalkTalk has a rating of 1.08 stars from 40 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TalkTalk most frequently mention customer service problems. TalkTalk ranks 95th among Internet Service Provider sites.
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Why is talk talk charging a extra £4.50 for not using direct debit payments well i think its not fair and its a rip off getting extra money for not using direct debit to pay bills.
Took a 18 month contract at £24 pm was advised of a free upgrade, scheduled for an engineer to attend twice to complete the upgrade, no one did attend as scheduled, tried calling talk talk to be on hold each time 45mins or long we to then be cut off by the other person taking the call, I have submitted two formal complaints, still not resolved and not formally acknowledged, avoid!
Over 1 month ago just after renewing my contract my broadband speed started going up and down during the day. I contacted talktalk "engineers" 5 times over the month, each time i was asked the same questions and given the same answers (trained monkeys could have done that job). However yesterday i managed to get through to a Manager who believe it or not was helpfull. He read from his script but they were different answers and he sent me a new router. Now I have security cameras routed through my router and i am told by 1 person at talktalk that changing routers will not affect them, but by another person at talktalk that they will all need reprograming. WHO DO I BELIEVE WHAT DO I DO.
Johnthepensioner
Sheffield UK
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