Sam and L.

I booked an extra legroom seat on my return flight from Malaga which was last night at a cost of £28.00, however they changed the plane type and hence the seating configuration, so the seat I actually got was a normal legroom one. As I did not get the extra legroom seat I paid for I requested a refund of the £28.00 through the Ryanair app, as the useless stewardess (that's another story), only to get an automated response telling me about problems checking in, suggesting that I hadn't checked in properly. Not even mention of the refund. They are so useless, I don't know how they can be so appalling. Yes they're cheap, but they make up for it with hidden costs. They're not worth it, shall be spending just a little bit more next time on a much better airline.

Absolutely appalling service... never use Talk Talk. Customer service is a joke and they make it as difficult as possible to leave them