Talabat

As I very clearly stated on the phone I will be requesting a refund through my bank under the visa guarantee. This is far from resolved. You delivered me inedible food, I contacted you straight away in November and have had to chase up the complaint over 20 times, because there is no way to contact you straight away otherwise I would have sent it straight back! The level of customer service is appalling, and I have all the evidence to back up what I am saying from the messages and emails. Issuing me a voucher as compensation is not refunding me my money. You are nothing but thieves. I will be posting me experience all over the Internet for others to read also! Absolutely shocking experience.

If I can rate 0 I will. You don't have a customer support line. No chat support. I tried to submit a ticket while having a problem paying... the lady called and asked me to take a screenshot. There is no option for screenshot for security reasons. Are you guys serious. So called the restaurant and order straight from them..

Actually Talabat is not reliable at all in food outlets on their app. They hide bad reviews and over rate my outlets. Do not be fooled by their reviews.

Very bad experience we had poisoning from the food and CSR team reply are same just a copy paste and the ticket resolved without doing nothin. Poor service CSR

I placed the first time order via talabat after Zomato stop delivery and belive me its the worst food delivery. The rider are liars first telling its will take 1hr after waiting for almost 2hrs and later saying they don't have any order in app but have parcel with them bull $#*!.
And the app is also not working too to cancel my order. Talabat and its riders are just stealing the customers MONEY and Food.

Order

After being delivered the totally wrong order the nightmare starts. Talabat delivery rider blames restaurant, restaurant blames delivery rider and around in loops we go! Talabat website says use live chat to raise complaint. There is no live chat facility or phone number available to customers! Talabat now deleted.

Talabat is one of the lowest class services you can experience in Dubai! Delivery with 3 hours delay, Drivers take your money never come back with change, Customer Service absolutely worst quality chatgpt answers no real help!
Skip this horrible experience - Go to Careem and thank me later!

I placed an order recently, and unfortunately, I have received broken item with the delivery. Despite reporting the issue promptly, I am disappointed to note that my concern remains unresolved. It has been three days, and I have yet to see any action taken to rectify the situation.

I understand that mishaps can occur, but the lack of timely resolution and communication has been frustrating. As a loyal customer, I believe in the efficiency of Talabat's services and hope that this matter can be addressed promptly to maintain the positive customer experience I have come to expect.

I kindly request your urgent attention to this matter and appreciate your efforts in resolving the issue at the earliest convenience.

Hussain Alalawi
*******252

I made an order yesterday and it came with no seafood in the soup and the pasta had no seafood and kept complaining and asking to return the order and have a refund and no one gave me any feedback and asked for pictures for the order and sent them and no one contacted me back. I order from talabat on daily bases and this is unacceptable level of customer service if I had ordered from the shop directly they would have resolved the issue much better than talabat. I am very upset that they ignored me and will write bad reviews on all social media and google and all places I can find.

I don't recommend this application whatsoever!

I placed an order through talabat but there was an item missing when delivered, when I asked the delivery guy about it he said I don't know sir.
I called the restaurant and guess what?! The dispatcher told me that sometimes the delivery guys eat the food, ain't that embarrassing!
Even if the money was refunded but they ruined my lunch as I ordered it for a reason not to refund it

If you live in an apartment and are fortunate enough to have private parking near the front door talabat drivers will be in it all day long as they make deliveries to your building. I found two motorcycles parked in my parking when coming home want to just park my car and relax. Every single day, if my spot is open, drivers are using it. If I complain they say "it is just for a moment". Well ALL MOMENTS ADD UP BY 1000X with the amount of deliveries.

The failure for Talabat to control their delivery personnel is a company failure.

I emailed about what happened and talabat replied 5 to 7 working days they will refund the money but after 1 month no refund at all. Every week I keep on following up but no one is replying. Very easy to debit but it takes too much time to credit the amount. Even phone number they doesn't have for faster transaction. I already called my bank and gave me the authentication code which I reported also to talabat but nothing happen.

They have really pathetic refund process where they give you authorization code and do not bother to refund the amount. Later ask for bank statement. Recently me and friend both went through the same experience and bank clearly said we didnt receive any payment from talabat. #fraud

This company is misleading and loath to resolve issues. It does not pay its drivers well nor does it address incorrect meal orders, rather they argue with you. Very, very poor service and App

Placed an order and only after 65 minutes later they called to inform me that my order is cancelled. They blamed the resturant and what they offer is just refund to the App wallet. This is really frustrating, they simply dont care about consumers, but only about making money. I deleted the App and will never use it again

Online staff is very incompetent. They don't have willingness to retain customer at all. NAWAZ T did not put any efforts to talk to customer and resolve issue. Very disappointed services, for a order need to wait more than an hour there's no response from the customer service. Wasting of our time and food will get cold So please don't cheat the people if u can't keep the promises before you giving. I will never choose through talabat next time.

The app is constantly having issues, orders are being delayed. Also, they have a rule for drivers not to knock the door. Having a baby my phone is always on silent. They cancelled my order because I didn't answer the phone call, but i was at home waiting for it. I understand many customers have frustration with ringing the bell, as I do. However, if customer don't answer the phone, knock the door gently, if no one opens, then cancel the order! You must change this rule urgently!

My terrible experience

I made an order in Qatar today through Talabat 20:59 Verification
Order *******931
Code: 4202

I received the order 10:25pm, The driver doesn't even bother to call me. I have to trees the order from the food chain that I ordered from then they contact talabat. The food is so cold as if it was made many hours ago. Horrible experience.

Ordered from Talabat, after I put in my credit card, it says there's unavailable item and order didn't push through! It lead me to a new order automatically then it was successful, then 2 riders came with the same order and same amount! I chat with talabat they said they can't do anything! I said take the extra order and refund our money! The item is waiting here! They promise they will call me back and never heard from them! Really really worst of the worst! Awful!

Whatever restaurant you order from, fancy or normal, nearby or far away, you get cold food. Coz multi pick up they do, despite you pay for delivery and many tips you pay, but still you will get cold meal! Sometimes missed items, some times wrong items! For me missed, or wrong item is a noooo problem if you compare it with the food temperature! This is just not acceptable!

This company have ruined my last 4 experiences. They used to be ok. But customer service is absolutely terrible. Only an apology and nothing else. Lucky for us, there are thousands of other services that are superior. I will never be using them again.

My first order was cancelled and money refunded. Then I made a second one which was cancelled four hours later after waiting and I have not received my money yet. Says food was delivered. So after that one was cancelled as well, I asked for a new one which came without some of the stuff I had ordered earlier. After being on the phone with them for hours. I am wondering though, so my over 100 aed just disappeared with no delivery? And then you give me a 10 aed voucher? I know I will get my money back because I won't stop until I do but the service sucks!

I love talabat. But u guys have to control what a place can offer and what they cannot. I order then they don't have. So why im using online? And they have to make sure the markets are delivering what they show in pic. I order a product bc i know them they deliver a product I didn't want. Also review translation has to be there. Delivery guys and girls are so good. But market products and supply, and translation should be better. Thank you