Talabat

I first ordered fast food the guy ate some of my food without my consent and guess what talabat said they dint care I recommend you don't use this. Another time I ordered carefour and they forgot to bring one item and guess what they got paid and dint even bring back the missing item and then they gave a refund I hate talabat I reccomend you don't talabat and when I was on talabat website they just banned me for no reason look at the picture of what it says.

UNPROFESSIONAL BEHAVIOR FROM A TALABAT CALL CENTER AGENT. THE WAY HE TALK IS NOT GOOD. PLS TRAIN HIM WELL. HE SHOULD KNOW HOW TO ACT PROPERLY. HIS NAME IS MR. ZAKIRULLAH

As I very clearly stated on the phone I will be requesting a refund through my bank under the visa guarantee. This is far from resolved. You delivered me inedible food, I contacted you straight away in November and have had to chase up the complaint over 20 times, because there is no way to contact you straight away otherwise I would have sent it straight back! The level of customer service is appalling, and I have all the evidence to back up what I am saying from the messages and emails. Issuing me a voucher as compensation is not refunding me my money. You are nothing but thieves. I will be posting me experience all over the Internet for others to read also! Absolutely shocking experience.

After being delivered the totally wrong order the nightmare starts. Talabat delivery rider blames restaurant, restaurant blames delivery rider and around in loops we go! Talabat website says use live chat to raise complaint. There is no live chat facility or phone number available to customers! Talabat now deleted.

If I can rate 0 I will. You don't have a customer support line. No chat support. I tried to submit a ticket while having a problem paying... the lady called and asked me to take a screenshot. There is no option for screenshot for security reasons. Are you guys serious. So called the restaurant and order straight from them..

I made an order yesterday and it came with no seafood in the soup and the pasta had no seafood and kept complaining and asking to return the order and have a refund and no one gave me any feedback and asked for pictures for the order and sent them and no one contacted me back. I order from talabat on daily bases and this is unacceptable level of customer service if I had ordered from the shop directly they would have resolved the issue much better than talabat. I am very upset that they ignored me and will write bad reviews on all social media and google and all places I can find.

I don't recommend this application whatsoever!

I placed an order recently, and unfortunately, I have received broken item with the delivery. Despite reporting the issue promptly, I am disappointed to note that my concern remains unresolved. It has been three days, and I have yet to see any action taken to rectify the situation.

I understand that mishaps can occur, but the lack of timely resolution and communication has been frustrating. As a loyal customer, I believe in the efficiency of Talabat's services and hope that this matter can be addressed promptly to maintain the positive customer experience I have come to expect.

I kindly request your urgent attention to this matter and appreciate your efforts in resolving the issue at the earliest convenience.

Hussain Alalawi
*******252

Takabat app became almost useless and not reliable especially with food orders. Support is so bad and useless and you couldn't reach easily as they couldn't help with the big problems on operations.
One of the examples my order #*******271 in Dubai, was cancelled after waiting for 50 minutes without even calling or explaining... just "sorry order again sir, without resolve". Repeated situation. I am shifting to delivaroo now

They charge twice for one order or cancel it after a long waiting time and don't send the money back. CS is the worst I ever experienced, absolute useless.

Very disappointed services, for a order need to wait more than 3 hours. And there's no response from the customer service.
Wasting of our time and food will get cold
So please don't cheat the people if u can't keep the promises before you giving.
I will never choose through talabat next time.

This company have ruined my last 4 experiences. They used to be ok. But customer service is absolutely terrible. Only an apology and nothing else. Lucky for us, there are thousands of other services that are superior. I will never be using them again.

I placed an order through talabat but there was an item missing when delivered, when I asked the delivery guy about it he said I don't know sir.
I called the restaurant and guess what?! The dispatcher told me that sometimes the delivery guys eat the food, ain't that embarrassing!
Even if the money was refunded but they ruined my lunch as I ordered it for a reason not to refund it

Extremely bad and unprofessional customer service. It's a rip off. They charge you and then the restaurant declines the order simply because the restaurant has broke its deal with Talabat. However, Talabat did not remove the restaurant from their list. They promise that money will be refunded which never happens. When you contact them about that they claim money was refunded but it doesn't appear on your card statement which is simply a big lie. Moreover, you place the order online but your address doesn't show to the restaurant and they have to call to complete missing information. In addition to delays. In short it's the worst delivery service ever. Never again

Talabat went really bad with the team service. You will order from them under pay later and the order will be missing a lot and they will compensate you with 15 dirhams while the missing order will be more than 20 dirhams. And they will say we can not do nothing about it and keep on repeating it. They are ripping couple of dirhams from there clients. I guess that's how they make money...
#talabatuae
#talabatdelivery

This company has never took customer complaints into concern, Money is all what they think about.
I have had several food delivery delays with multiple restaurants, some of them even took up to 3 hours, and everytime I contact Talabat customer service, I get same automated messages.

In conclusion,:
0 standards for approved restaurants within their Database.
Never take customer complaints into concern.
False promises that are given each time.
My advice would be to use other websites such as zomato or foodonclick.

Talabat does not have a number to call for complaints especially to do with cancelled orders yet they have hotline to communicate with restaurants. Basically what you are saying is customers don't matter and if you pay online and your order is cancelled then you have to starve for days before they refund which is horrible. Just switch it to cash only because your service is useless.Im sure if you customers don't follow up that cash will not be refunded

Straight to the cons:
1- App UI is not organized when making an order (menu item selection is ordered in a misleading manner)
2- Tracking is outright fake. At one point it stated avg. 30 min for delivery, once I placed the order and checked out it gave me 1 and a half hour as a delivery time.
3- Most restaurants including popular fast food chains don't support live tracking, unlike other similar apps which support it.
4- Having to randomly input your saved address from scratch over and over again.

This is the first delivery app that makes calling wherever you're ordering from seem hassle free rather than ordering through Talabat