SwissColonyReviews 204

I ordered a gift to be sent overseas to a family member in the military on Nov. 30th. I got a message on December 18th that the items were no longer available. How could that be if I ordered them on November 30th? And if they were not available Nov 30th, why did I not get the message until Dec. 18th? Then, when I tried to call to get an explanation, it took forever to get through the AI assistant to a real person. I've ordered from Swiss Colony often, but will go elsewhere from now on.

I ordered 2 boxes of petits-fours and a box of liqueur balls As free gifts for my order, I was to receive a box of petits-fours and a tin of chocolates. I ordered via phone, and asked if I can split the order to go to two different recipients. The woman said no problem, and I gave her the address to ship ONE box of petits-fours to Arizona, while the rest of the order, including the two free items, was to be shipped to Connecticut.

Well, the ENTIRE order was mistakenly shipped to AZ, and NOTHING to CT. When I called customer service, the first tier of customer service admitted they made a mistake, but that she did not have the authority to ship the balance of the order to CT. So then I was passed off to level 2 customer service. While she DID HAVE the authority to ship the balance of the order to the correct address, she said I'd receive no free items. She then passed me to level THREE customer service, who made it seem like Swiss Colony was doing me a huge favor shipping out my order to the correct address. AND oh, by the way, I wouldn't be receiving the free items because "we are out of them". I asked if there weren't any other items they could send in their place, and was told "no, we're out of free items". So I asked if they couldn't substitute any other items in place of the "out of stock free items", and was told no. ("NO" seems to be the operative word at Swiss Colony). I said "Do you mean that a big company like Swiss Colony is completely out of chocolate?" Ave actually said "Yes, we are out of chocolate". I then asked if there was ANYTHING they could do to make up for their botched order process, and was told "NO!" This customer service rep also told me that we were lucky in the first place to even GET these free items, as I missed the deadline to receive them. Funny, but I don't feel lucky at all!

We have been ordering gift baskets from Swiss Colony for 30 years. We had a few minor glitches in the past, but we've never been so shabbily treated before. This will be our very last order from Swiss Colony, as it's obvious that their order handling AND customer service has completely tanked. I'm taking my money elsewhere. My order # was *******

I ordered from The Swiss Colony and was suppose to receive 2 additional items. I never received them. I called and they gave me a runaround and finally said they could not help me because they were out of that product and would not substitute another product. Rude and unhelpful. Expensive for the lack of quality of product. Do not shop with this company!

I placed a order for a aunt who lives in Virginia the order was delivered to my house in Michigan. When I called to let them know they proceeded to tell me it was my fault and that there was nothing they could do for me.

I sent my son and his family a gift because I cared and I wanted to send him something nice unfortunately they were also sent a bill for the gift I'm very dissatisfied with this company

Ordering was a nightmare. The person couldn't understand how to write the basic address: name, place, street, city/state. I had to call several times to fix the address and they still didn't get it right. I had to finally cancel the order.

Placed an order via computer. Put in the ship to address. The order was printed out for me. Everything was correct. They shipped it to the billing address. They stated it was my fault as I used my computer. The representative read the correct ship to address off her screen to me. Then stated I made the error. Will never order from them again. Very disappointed.

This was my first experience with Swiss colony, and never again! I got a catalog and thought I'd use this company for my Christmas gifts. They offered a free gift, chocolates and petit fours. I placed an order for my dad and wanted the free gift to come to me. The website said, to do this, call after placing the order and they will split them up for another 3.99. Good luck. I had to call with my son's phone because my number kept getting recognized and sent to an automated system. After much trouble, I reached someone in the credit department who transferred me, saying they couldn't help. I reached someone in orders and he told me that he couldn't help me and that 'customer service' was unavailable that day and to call back tomorrow. Are you kidding? I called back the next day in the morning and could not reach a human. I sent an email, asking for help. This morning, I got a reply saying that the order already shipped and because of that, they couldn't help. Now about 3 pounds of sugar is going to my diabetic father for Christmas. STAY AWAY from Swiss Colony.

Several of my items were not received today. I was supposed to receive 12 boxes total. According to the tracking numbers provided, all of the items were delivered by FedEx today. However, the picture from FedEx clearly shows that only five items were delivered to my address.

The FedEx tracking status also shows that the 27 Favorites for my sister was delivered to my address today, when in all actuality it was delivered to the correct house in Green Bay.

When I tried to call your customer service line, it was extremely difficult to get information from the automated system, and when I tried to ask for a representative, it said there was a high volume of calls, to call back later, and hung up on me. That is HORRIBLE customer service. I tried to email them through their website, and I kept getting an error message that my message wouldn't go through.

Items received:
3 Hand-Out Gifts (Quantity 1)
Snacker's Dream Basket
Buttermints
Sugar-Free Petits Fours
Sugar-Free Almond Brittle

Items Not Received:
3 Hand-Out Gifts (quantity 2)
43 Season Pleasers
Sugar-Free Cherry Cordials
16 Assorted Chocolates PLUS 24 Petits

For 2 years in a row now Swiss Colony has used FedEx to ship my orders to me. I will start by saying in my opinion FedEx is a terrible shipper. I wouldn't use them if they were the last company available. I placed an order on Dec 4th and received updates this past week several times. Pkg was supposed to be delivered this coming Sat the 16th. Instead it was misdelivered today Dec 12th at an address 15 miles from me. I received a confirmation email with a photo of where pkg was left. Not my house! I called Sw Colony and asked for either a new shipment or to get a credit on account. They could not guarantee shipment by Christmas so they gave me a credit on account. Will NOT be using them ever again.

Was not able to reach customer service to change an order after two days of calling and emails sent and unanswered. Archaic ordering/shipping systems and terrible customer service. Save your money and shop elsewhere!

I placed order - when I track order- it says - no tracking order! Called Swiss Colony, they said it went out! They need to get another SHIPPING METHOD NOT FED X! Getting refund!

Swiss Colony sent us a shipment, containing mostly perishable foods, that we never ordered totaling over $400! After discovering this fraudulent order, we immediately contacted customer service at Swiss Colony and explained that this was fraud and that we never placed said order. Since the charge did not appear on our credit card, we inquired about the payment method for this fraudulent order and were told that it was charged to our Swiss Colony account. We explained that we do not have a Swiss Colony account and requested the customer service representative to verify that we have no account. Upon checking, she determined that, although Swiss Colony created an account without our permission, there was no data in that account, no payment method, identification, NOTHING except our name and address. After explaining to the representative that we live in a remote area well over 30 miles from the closest donation facility, we requested Swiss Colony to have their courier pick up this fraudulent order and have it returned to Swiss Colony. Even so, we received a rude email the next day ordering us to drive the 60+ mile round trip to donate the order, obtain a receipt on official stationary and mail it back to Swiss Colony. Only then would they even consider not charging us for this fraudulent order.
At almost 80 years of age I feel that it is not only unfair, but irresponsible and illegal of Swiss Colony to force me to spend the time, energy and money to drive the 60+ miles and spend that money on gasoline all for Swiss Colony's screwup.
After this experience, I suggest that anyone looking for the type of merchandise Swiss Colony offers, look elsewhere. Do not purchase anything from this horrible company.

Been a customer for over 10 years and it's constantly getting worse. Spent about 2 hours trying to correct their mistake to which I don't really know if it was corrected when I checked email nothing had changed, so I'll be forced to pay yet another shipping fee to make sure my grandkids get it. At 67 I don't need to get extra aggravation and chest pains dealing with their mistake. This will be the last time I order anything from them or their sister company Montgomery Ward's. They're really overpriced and now they're not even capable of getting an order right. I am so done with these guys, I can get the same things at any store I just don't get around very well due to health issues but I have no choice anymore. Good bye from an ex loyal consumer

This company is the absolute worst! We placed a $3K 31 item order in mid November to be delivered today 12/11 and not a single item has shipped. The online system doesn't even show our order in "Order History" we had to locate the printed copy of the order, manually enter the order number and the order mystically appeared, but is NOT shipped. This is the SECOND YEAR IN A ROW THAT THIS COMPANY HAS BURNED US AND THIS IS OUR LAST TIME USING SWISS COLONY.

I'm honestly baffled by the negative reviews. I received my order very promptly and it was packaged very nicely. Four boxes of goodies for less than $65 including shipping! I really don't know how you could have a problem with that. The petit fours are wonderful.

Gave you a 2 because you had several good looking items. However, you probably have one of the worst websites I've ever seen! I will not be ordering!

This company is sad having to lie instead of fixing the problem and wow what a rude lady. Go with Hickory Farms or Harry and David better company's.

I order 2 items going to two different addresses. After spending over $100.00 the person taking the order sent the free gifts I was supposed to receive to one of my clients. Customer service refused to send me my free gifts. I will never buy anything from this company again. Order number 5800-2264

I was so excited to send a gift from my Wisconsin to family and friends, thank my good sense to try it first. The hard candy is beautifully wrapped, pricey and tastes like the wrapper. The chocolates are really pretty and tasteless. The petifours are dull, dry and crumbly. I spent nearly $100.00 on absolute trash. To be clear, I rarely leave reviews.not this time.