Swiss Colony sent us a shipment, containing mostly perishable foods, that we never ordered totaling over $400! After discovering this fraudulent order, we immediately contacted customer service at Swiss Colony and explained that this was fraud and that we never placed said order. Since the charge did not appear on our credit card, we inquired about the payment method for this fraudulent order and were told that it was charged to our Swiss Colony account. We explained that we do not have a Swiss Colony account and requested the customer service representative to verify that we have no account. Upon checking, she determined that, although Swiss Colony created an account without our permission, there was no data in that account, no payment method, identification, NOTHING except our name and address. After explaining to the representative that we live in a remote area well over 30 miles from the closest donation facility, we requested Swiss Colony to have their courier pick up this fraudulent order and have it returned to Swiss Colony. Even so, we received a rude email the next day ordering us to drive the 60+ mile round trip to donate the order, obtain a receipt on official stationary and mail it back to Swiss Colony. Only then would they even consider not charging us for this fraudulent order.
At almost 80 years of age I feel that it is not only unfair, but irresponsible and illegal of Swiss Colony to force me to spend the time, energy and money to drive the 60+ miles and spend that money on gasoline all for Swiss Colony's screwup.
After this experience, I suggest that anyone looking for the type of merchandise Swiss Colony offers, look elsewhere. Do not purchase anything from this horrible company.