SwissColony

This was my first purchase from this company as I heard good things about it from friends. I placed an order for ONE item with a 20% promo code and free shipping sitewide. My order total was $25.59 once I finalized it. I received an Order Acknowledgement email with a billing total of $50.58. I never agreed to pay that price. I emailed and tried calling to cancel but no response. The consumer has 24 hours to cancel, which I did way before that time frame.
UPDATE: customer service issued a refund...will see if I actually get it

I have been shopping with Swiss Colony for 2 years now last year did not have no problems. Everything was great. So I decided to go with them again for Christmas gifts found out I had over a $1,100 credit and then only ordered about $800 worth of stuff but when I went to check out its stated I need to put half down on it when I didn't even need to last year. Mine and my fiance's credit has went up dramatic! I do not have 400 to just shell out that's why I chose to do the payment plan. I asked them why it's happening now like this and they could not answer me. They have just lost my business because I could have had that paid off within 6 months. I guess go to another platform.

I remember the Petits Fours from my childhood. They were always a big treat around this time of year. My grandfather always got a box. Fast forward 45 years. I was so excited when we got our osder This was the first time buying from Swiss Colony and not impressed at all. Maybe it is because they were in the refrigerator but very dry and not at all what I remember. Gonna keep the box out and try another. Hoping for improvement don't want to give my family something they wont enjoy...

Very disappointed. I ordered a Christmas gift thinking there is still plenty of time for delivery but items were shipped from state to state and now it won't be delivered until after Christmas! Not ordering from them again and shipping was expensive. Not worth it.

I ordered some Swiss Colony treats for Christmas. They arrived timely, well packaged, very fresh and as a complete surprise, my credit rating increased because of their consistent, positive reporting on my credit reports.
Very happy customer!
Thank you, Swiss Colony!

I have paid my bill in full and Swiss Colony continues to charge me a Late fee and interest charge every month. When I try to call the machine says no one is available. So far they have charged me $150.00 on top of the $250.00 I purchased. How do I get off their list?

I only ever oder from them at Christmas time. I paid my bill off in April. The order I put in this time was for about $60. I check my order status and it says I owe over $300. Call and they can t explain it. The weekend customer service is a joke. Can't explain it to me. Can't cancel my order or my card so this crap doesn't happen again. I am not paying their bull$#*! charge except for this order. My recommendation is don't ever use them.

I absolutely refuse to order from Swiss colony ever again. I placed my order, and went to expected shipping date to be the 26 of October. I have an app that allows me to track my packages, and gives me an arrival date. The app, which I have proof with, said my package was supposed to be delivered two days ago. I contacted customer service hoping they would look into this for me, and the only thing they told me was that I requested a delivery date of October 26. That was far from true, and even if it was true, I know that deliveries from Wisconsin to Indiana do not take a week. I have had packages from New York, England, California, and Nevada sent, and received half way across the country completely sooner than that. I proceeded to tell them that if my package was destroyed when it arrives, I will not be paying for it and will be expecting a refund. This company absolutely sucks and I have no idea how they are still in business

I received a can of mixed nuts for a Christmas gift... they are horrible tastes old and stale. I thought I would contact swiss colony and just let them know they were bad and thought a reputable company like this may care enough to exchange them for me. They didn't even care. I spoke to a Josh and he said I would have to return them to the person who gave them to me for a gift. I would never do that. Its no big deal really it was a gift... I guess I'm really tired of talking to people who don't care about anything. At least I did get a real person on the phone. I have always ordered from Swiss Colony in the past because of how good they are but after the I don't care conversation I will no longer order from them...

Swiss Colony allows the customer to select the ship date of orders, but then ignores the selected date. If you attempt to time the shipment so that it arrives just before a special event, you will likely receive the order far in advance, forcing you to freeze items that would otherwise become stale. If you place the order just prior to your event, however, the shipment may arrive long after your event occurred. It's frustrating.

I'm finding that many dessert items are inedible due to being sickeningly sweet. The descriptions of the buttercreams and layers of chocolate in their products sound great but are typically awful. Both are unbearably sweet, and the chocolate is often inappropriately thick and hard, making the item heavy and difficult to eat.

Corresponding products in your local supermarket are superior yet cost significantly less. And they allow you to avoid the shipping issues.

Been a customer for 3 years with a $1300 credit limit. For large items it will cost you at least half the item you order for shipping costs for things you can get at your local grocery store. My last time with Swiss Colony!

I've been ordering with this company for over 10 years. Up until last year, they were doing good for me. However, last Christmas, a week before the holiday, they contacted me to tell me that a gift order for my mother was out of stock. She lives across the miles so to scramble with a Plan B gift was impossible. I vowed never to do business with them again. Since I'm a forgiving person, I thought since a year had past, I would give them another chance. I apprehensively ordered something for my mother again with a week before her birthday. I got a call telling me that there was a problem with the order. Here we go again. If you plan to order from this company, I implore you to make certain that you have a Plan B in place because this company is untrustworthy and will screw everything up.

Applied for credit and made an order. Received an email about them working on the order. Inquired the next day and she said it's approved and I will receive an email when it ships. 2 days prior to Thanksgiving now and nothing has been emailed to me. I call and she tells me oh it requires $20 down? Thanks for ruining my holiday. I hope your business goes broke

I ordered on the 13, just got under the wire for delivery by Christmas Eve. I was approved for x amount of dollars. No one said I needed a down payment (because like everyone else my credit took a hit but all of my bills are payed on time) 100% on my credit report! I get a letter yesterday 12/23/2021 that they won't process my order but I make a down payment! If they had said that the night I placed my order I would have paid it at that time! No call nothing but a stupid letter 2 days before Christmas! I will never use them again!