SWEngines

The engine sent to me does not run, now this company will not contact me back. Do not do business with SWEngines.

I ordered an engine for my Toyota Camry
When i ordered my engine it showed all the details ( mileage, year, ect) and they said that it would take some time to run tests before shipping it to me, so i got to the second week and my dad pointed out that they had horrible reviews with this company and i hadn't even checked the reviews and so i decided to give them a chance and they lived up to there reviews as a horrible company so one month after i ordered it i canceled and the shipping guy calls and said "hey i saw that you had canceled your order and i just want to let you know that its here ready to send" and i said "why couldn't you send it last week?" he said "well we just got it 4 days ago!" (that means they take orders for engines they don't even own and order engines for cheap and make you wait for something that you could have ordered on ebay)so i held with my decision and after looked on eBay and found a guy (with over 1200 salls and 98 % good reviews) selling a exact matching engine for $700 and asked if he would lower the price to $600 and so i got the engine for $600 paid on Thursday received my engine on Tuesday i had paid https://www.swengines.com/ $1260 and they refunded me only $950 just a bunch of crapheads

This is the worst company I've ever dealt with they do not honor the warranty first my engine came rolling around in the back of a pickup it was all damaged then I called they were okay and responding back they sent me another engine and it was in worse conditions I posted pictures all over the place the engine has been glued silicone together and I called him back numerous times spoke with the manager Sancho and he has hung up twice on me and you would think he'd make it priority to figure out what needs to be done next I call him back he doesn't know my name doesn't know anyting doesn't have my invoice number he asked me for my invoice number and he says hold and then he hangs up this is two or three times every time I talk to customer service they say send pictures I send send pictures and they never get back to me this is rip off please be where I'm posting this to beg everybody to shut these people down I've been asking to speak to the owner of this company I don't want managers I don't want anything I want my money back and I want this company to go away and quit screwing people

My online ordering experience was great. However, I wasn't fully advised of the length of delay in delivery I should expect. I was told it would take 7-10 business days for delivery which was acceptable, but when I called to check on the status, I was told it would be an additional 5-7 days, possibly longer for the precheck to be completed. Hence we are talking almost a month out. Not happy about this outcome. Now i have to wait for an opening slo, let alone pay for storage. Now the motor is in truck, called to find out how to get core back to them, hears where it gets weird, so follow close. Called on a thursday, i was told that i would be getting an email for directions, friday came NO email, called again, they said monday you will be getting directions on how to ship from (Mr. DALE JONES ex 2063). OK, monday comes no email. I call went to ext. 2063 (mr.jones, "DALE JONES") left message, get a reply from mr. DALE JONES. MR DALE JONES replied as follows We did receive your call for the core pick up, that is why im sending this by email, however it will be $679.54 to bring the core back to us. Instead of charging you the remaining balance of $179.54 for the shipping, we will just let you keep the core. So they are using me core charge to get there motor back. Ummmm, I replied back said the is not how the contract was writen, then a day later he comes back and says (MR DALE JONES "Alright we will credit the core charge when we receive the core then" So i asked for address again (NOW REMEMBER EVERYTIME I CONTACTED "MR MR DALE JONES, i gave him my number so we could talk things thru, but to no avail,

I would NOT recommend this company as they are a huge scam. We ordered a transmission on June 5th; they say it takes 7-14 business days which is a lie. We called on the 15th business day and they said oh sorry we shipped it to the wrong place it should be there next week. They told me they would email me the tracking number as soon as they got it. Well after the 20th business day I called Brian the shipping manager back and he said again "I am literally working on it right now" he then stated that I would have a tracking number by the end of the day, and again I didn't receive it. I continued to call on the 25th business day, and again on the 30th business day again him saying the EXACT same thing he told me each time. I call on the 32nd business day and canceled the order he then said even though it is in transit. I didn't know since I NEVER received a tracking number, but yes, I canceled it as we had already bought another one. He said the order would be canceled and I would receive an email. Well, I did receive an email with the tracking number stating it would be delivered the next day. So, I called shipping and tracking again to see if it was canceled and nope, he didn't cancel it, so I had to have the customer service lady put in the cancelation. Then told her that they needed to contact the shipping company to stop the delivery as it would not be accepted. That didn't get done either as they did try to deliver it, without success as it was refused. As it sits today, we are still waiting on a refund. So, do yourself a favor and DO NOT BUY FROM THIS COMPANY.

I ordered a used engine on 12/13/22. It is 12/30/22. I have called 5 times to check the status of the order. No one will help me. They keep telling me I should have received an email from the parts manger (but I didn't). I gave them 2 additional email addresses. Today, the 4th time I called, they lady was as unhelpful as the rest. She said they sent me a final email notice today. No one can tell me what the email is about. I told her I was calling and could answer any questions. She couldn't help me, but she gave me another number. I called and had to leave a message. I happened to call back and got the guy who supposedly is responsible for the shipping (and for the emails). His name is Dale. Apparently he could tell who I was by my phone number because he did not ask my name or my order number. He immediately began by asking why I don't check my emails. He was extremely rude. I told him I had checked my emails daily in anticipation of a tracking number. I did finally get an email today about an hour prior to my call. It didn't ask for any information. It just said I should receive a tracking number soon. Other than the original "invoice email" this was the only email I received from them (attached). My billing address is my work address and I wanted it shipped to my house. Nothing would do him, but to insist that it be shipped to my office. I finally just said, fine, whatever it takes to get it shipped. He had a "smart, rude comment" for everything I said. At the end of the conversation, he said the driver would contact me when he got into town. I asked him if he had my number. Again, he was "smart and rude" and said no. I asked how the driver would contact me if he didn't have my number. He said they had the number xxxx. I told him that was the office number and not the best but that I had given my cell and my husbands cell when I placed the order. I had to give him those again. I don't know what this company's problem is. I am purchasing a product from them, but apparently it is an inconvenience for them to supply it. The first time I called the lady told me it would ship either before the New Year or after it. These people should not be permitted to deal with the public

My biggest concern at this point is that the promised warranty of 5 years/50,000 miles (the biggest selling point for this company) is probably worthless. If they can't help you get what you just purchased, they are not likely to assist you if it breaks!

Now that the engine is shipping to a place of business I wonder if I have any chance of having the $150.00 extra I paid for residential shipping refunded? Probably not.

DEFINITELY AVOID THIS PLACE!

I read all of the comments about SWEengine, I coulden't believe all of the comments were bad. I had a question about the engines i was about to buy from those A-holes.
I called because I had a question about the CPU. Joe the Dixk-head answered the phone. This Joe guy was a total DDDDixk- head, OMG how could people like that be sucessful in business. This Dixk head Joe was a total A-hole. He had a stupid answer for every question I asked him. This Idiot LOW-LIFE hong up on me while I was asking him a question. He was rude, disrespectful and he had no fuxking idea what customer service was, Needless to say, I would NEVER, EVER, EVER call or EVER do business with SWEngine company. I am worning the public this is a BUL$#*! COMPANY with VERY POOR service.

Tried to do a bait and switch on me.
When I called them on it they got very defensive and rude.
They cannot be trusted.
DON'T BE ANOTHER VICTIM.!