SwappaReviews 3,177

We had a hiccup with our first phone choice, but the Swappa team was right on top of things when I posted my concerns. Then we found another phone with a different seller. Within minutes after placing our order for a mint condition Samsung Galaxy S5 on a Tuesday, the seller had started the shipping process. The phone was shipped the next day and arrived on Friday. My granddaughter was thrilled. It was in mint condition as promised and is up and running. I would recommend Swappa (and have) to anyone looking for a phone. Not only was the seller great and responsive, but the Swappa team was as well.

I've used swappa a few times now, and it's all been a great pleasure. The pricing and steps to buy a phone (for both seller and buyer) are very well laid out, and makes the whole process a whole ton more trustworthy. Lots of statistics on the pricing and such, too. The staff are very hands-on to make the whole process very smooth, too, so thank you all.

While I appreciate the site for what it is - a place to buy an in-good-or-better-condition phone with verifiable pics and possible extras for a great price - I still find myself frustrated by the shopping aspect itself. A filter and sorting system would make it phenomenal. Imagine being able to sort based on price, or only looking at phones ranging from a certain price or based on ram or space total, etc.

It sucks being in the market for a "new" phone and having to sort through what's outdated, what's too pricey, what doesn't have this or that or whatever.

Bought 2 phones through Swappa.
Swappa is basically a clearinghouse for mostly used phones through individuals. Better customer service than EBay.

Some things to consider: if you return phone and the person has no PayPal money you might not get your money back. If the phone you buy has clean IMEI now it may not be later causing you to have a locked phone and no recourse.

My second purchase went well.

My 1st purchase was the WORST. Breed products out of Miami. This company was selling under Moto 2 g label a new phone but it was a Moto g 1 in the picture, FRAUD. Hard to tell because its a black phone. Swappa did not catch this and I didn't either until after I ordered. Swappa did have the company take down the listing. Breed gave me a return authorization #. I asked for a refund & return shipping reimbursement. Breed did not want to refund my shipping until Swappa intervened. I DID NOT see in Swappa policies that a seller has to refund a buyer's return shipping for an error on the seller's part. Breed did finally refund ALL my money after several emails. The ONLY good thing about Breed is that they did response to emails.

I was going to go to Craigslist or Facebook for a Samsung Galaxy S7 but when I was doing research there was a lot of stories about people getting the short end of the stick. I decided not to put that much money at risk, so I looked into alternatives, which is how I found Swappa. I absolutely love the layers of protection you get against a bad sale (such as seller reviews both on Swappa and eBay, PayPal disputes) and the platform between seller and buyer to see the product and feel comfortable with their choice. The phone I got was in perfect shape, exactly as described with incredibly fast shipping. The seller even included extras like two cases and screen protectors, which are great quality.

I see absolutely no reason to get a new phone with a site like Swappa available. It was totally unblemished with all the original packaging. If being THE person to tear the little sticker on the side of the box in half is $150+ in importance to you, by all means buy a new phone.

But I'll just go stick with Swappa.

I'd been looking on Craigslist for the last few weeks for an iPhone. But the fear of buying a dude or getting robbed was on my mind... Found swappa by chance on a google search. Happy I did. They got something for everyone. Plus, they have the criteria that sellers have to meet before they can sell the phone removing the uncertainty you might get with shopping on craigslist. I'm not saying craigslist is bad, but I like the securer feeling shopping on swappa.