Swappa customer representative were very dear and helpful throughout my whole transaction.
Had a great experience, will definitely use it again.
Excellent experience buying with Swappa! Will buy from them again!
My first time using this site and the service was delightful. Strictly business, quick shipping.
I received my phone as advertised, Fast and efficient
Safer than meeting someone online to sell or purchase a device
I've made only one purchase so far, but I'll be back.
I bought a phone from them. It came real fast and looked almost new.
Only took about 10 minutes to find and buy the phone. Will be going here again for electronics.
East transactions, people are fair with their prices
Clean interface, responsive and positive interactions with seller, good payment options.
Both buying and selling iPhone in Swappa was smooth.No hassles.
Prompt service! Awesome experience will buy from Swappa again!
I found the right phone and got it in 3 days. Can't complain at all.
Perfect item! Great price! Very happy with swappa!
Loved swappa! Found the phone I wanted at a good price!
Safe and cost effective way to find a smartphone. Highly recommended
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email help@swappa.com if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - help@swappa.com Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
Swappa has a rating of 4.1 stars from 3,177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swappa most frequently mention great experience, new phone and mint condition. Swappa ranks 5th among Marketplace sites.