Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
This summary is generated by AI, based on text from customer reviews
I've used Swappa twice - once to sell and once to buy a phone. The experience has been great. Swappa is a professional, responsive site. I feel like the sellers and buyers do a good job of representing products well.
It could not have been better, joined, and a few days later got a mint condition phone for about 1/2 price compared to the cell provider. It was indeed in mint condition and works great. Activated and enjoying it. The manager at the Sprint wanted to know where I got it, thought it was brand new. I told him and he never heard of Swappa but went to the site while I was there and was very interested.
Thanks Swappa
Swappa is a great place to buy phones. Prices are right and the best thing... the staff. I had an issue with a seller and the staff immediately gave me advice on how to proceed.
Fue una muy buena experiencia, espero seguir haciendolo.
Great experience, seller was responsive, shipped quickly, he even paid for 2 day shipping/insured! He also included a case, screen protector, USB type c fast car charger and another cable.
There are some great deals on swappa for everyone out there. Some of us are selling and some of us is buy. You just have to be carful and to weed out the that are trying to rip you off. Meaning the ones that are selling there junk so read there description carefully and ask questions. Because on swappa some people are making money are some people are saving money. For me I buy good items here and take to my country and sell it there toake a few bucks. So have fun and buy something and pay what you feel it's worth to you.
A great way to get and sell items. I sold a phone and watch this week and it was easy to do. I also bought an apple watch and that worked good too.
My family has bought 4 phones on Swappa and everything went smoothly. Everyone has been great to work with.
I've purchased 3 devices via Swappa now and it's a great process. They require full information on devices and even have a post sale process to verify that the item is as described. They have great information on their site about how to verify functionality and ability to activate the device. Overall just a great place to find electronics for a lower than new price.
This is my second iPhone purchased through Swappa and I have saved a bundle. Prompt shipping and both phones are perfect. I couldn't be happier!
I've never bought a used phone before, so I was wary about whether the phone would be in good condition. I need not have worried. The phone was perfect - like new.
Every time I have used Swappa the items have been exactly as advertised, shipped in a quick fashion, and have been less expensive than alternative websites.
I bought many phones on swappa and never had troubles. I was however a bit hesitant about buying Samsung because of all the clones going around. I was burned once before on ebay. Needless to say this transaction went just as they all should and I was confident swappa would have been a good intermediary in case something went sour.
Swappa is a very easy to use site and I am very pleased with my purchase using their site. I bought a used Samsung Galaxy S5 phone and everything was sent as advertised and very promptly. The site allowed for easy communication between me and the seller and has a handy checklist to make sure the device is working properly which I used. I couldn't be happier, thank you!
I lovenuaing swappa! Makes selling my devices very easy. Buying devices is very smooth process. I know i can trust I'm getting quality devices when I buy on swappa.
I bought an IPhone 6 plus and after a month and 3 weeks of having the phone I wake up in the middle of the night to check my phone and the screen is black and will not power on. So I take it to the Apple Store and they have no idea why it did this. Of course the phone is out of warranty now (my luck) The phone was in "mint" condition when it was bought. I never even dropped the phone or got near any water/liquid. Swappa will not do anything to help you get your money back. They boast about having no "junk phones" yet here I am looking crazy with a $450 paperweight.
I like the methodology of the website. I feel you have a much better understanding of your choices; and the Swappa staff seems committed to the concept. And the result from my viewpoint was perfect.
Everything went exactly like described. Always a little sketched out by websites like this but both the website and seller held true! Will definitely look to come back!
It's great being able to go to a website and buy a phone that has been reviewed by the swappa staff to ensure it has a clean imei, not on a lease program and that the picture of the phones is the device you will relieve. This was my frost time buying from them and will do so again very soon! Thank you swappa for help taking the guess work out of buying devices!
This is my first time using swappa and it went great! It was easy and fast to buy the phone I wanted and I got it within the next week! Will be going here again when I want to buy another phone again!
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email help@swappa.com if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - help@swappa.com Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.