SwappaReviews 3,177

Took a couple of days to process, but went smoothly and timely after that. I was assured if any problems occurred that they would be fixed, but I didn't have any problem I, personally, needed to report. There was a tracking number from usps that i got to send me text message notifications of where my package was and when and where it got delivered. Phone is as promised. The packaging was kind of on the better side of qualities. I got the wrong charger, but I didn't bother notifying the seller because I have like 9 of the correct charger. Overrall, very happy. Would purchase from again!

I am very happy with Swappa. I was watching and bidding on Ebay for a couple of weeks and could not get the phone I wanted to fit my budget. Within 1 week I was able to get the phone I wanted at the price I could afford. Swappa price history helps you know you are in the right range, and the negotiation with the seller was straight forward.

Thanks for making a simple way to buy lightly used phones. I know I will be back again soon.

Swappa advertises as a "buyer friendly" environment. Go ahead and buy. Don't worry. If it ducks PayPal will refund you. That's great but what if you are the seller? You have the honor of footing the bill on all shipping both ways and taking a total loss to boot if the buyer claims your phone doesn't work as advertised.

Now here is where it all gets interesting. Swappa encourages sellers to protect themselves with insurance on the phones upon shipping (yet another added cost to sellers). When through buyer returns the "fraudulent device" or "broken device" or "irreparable device" the seller must provide the shipping label and pay insurance again, if desired, on the return of this now worthless product.

Will insurance pay for this?
Was it ever damaged to begin with?
Was the device altered or parts exchanged?

Who knows and how can it be proven? Long story short, this site could potentially facilitate buyer fraud and insurance scams. It may seem like a reach tout skeptics but if you have had a similar experience please share.

Thanks.

A co worker told me about Swappa while I was tossing around the idea of a new phone, though I didn't need one desperately, just yet. I bought a new phone with a contract, but didn't like it the way I love my droid mini. A couple of weeks later my droid took a dive from all the abuse I've put it through. Now desperate, I searched on Swappa but was a little late in buying one I saw that matched what I wanted, so I set up an alert to notify me when another was available. Within 48 hrs, I was notified of several, picked one, paid the low price, and less than 48 hours after that I was actually using it! I love it when a plan comes together!

I, like many, am weary about using non-retail services to buy an iPhone. That anxiety is gone. The site is very easy to use: I got alerts when the Phone I was looking for came available, the item descriptions were detailed with pictures, and it was easy to negotiate a price.The phone I received works perfectly.

You can tell the people who run the site are serious about having a legitimate online market for phones. Thank you for helping me save money on a retail iphone!

Swappa is pretty awesome, the staff checks that the phones are reported as lost or stolen and you can return the phone if the seller was dishonest about something they claimed. You can ask the seller questions before you purchase. This makes shopping for a used phone much closer to buying used furniture than a used car. They also provide a higher level of information on the devices (eg exact model numbers and market trends). You can also set email alerts on devices you are interested in. This is really the best way to get a used phone nowadays.