Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
This summary is generated by AI, based on text from customer reviews
I just finished purchasing an LG v10 on Swappa. It arrived quickly, well packaged and exactly as described (mint condition). Swappa is extremely easy to use and their support is prompt.
I look forward to doing more business on Swappa soon.
This is the most reliable site that you can buy all of the new and preowned cell phones
Perfect and trustworthy seller. I would not hesitate to buy items from this Seler as per the descriptions on their listing. IPhone-5S condition exactly as decribed in listing and found it better than expected. Thank you again "cellphonezone88" This is the 1st time to use SWAPOA, I am extremely satisfied with my purchase. Will do more business on SWAPPA.
I have purchased five phones for my family in last couple of years. This site always has a vast inventory, priced to sell. Since we are grandfathered in our unlimited data plan, we have to buy phones ourselves. Swappa has never let me down. Highly recommend.
I was looking for an LG V10 android smartphone. They are hard to find used and in excellent condition; its a newer release. E-Bay's prices were a bit too high, and I had lost a couple during auction. E-Bay's "buy it now" prices were steep. I really wanted the phone and found it on Swappa at a very competitive price. While the phone only came with battery and charger, I did not need the rest of the accessories. The phone was mint, activated easily, packaging was excellent, and I am one happy buyer. I will visit Swappa again in the future.
At first, I was very skeptical buying from this site because I wasn't sure if I would actually get a good quality phone. However, they are very thorough and make sure all information is accurate and all phones are presented correctly in pictures and in their postings. They keep track of all phones and users, so it feels very personal and it feels like I'm doing business with a security guard watching it happen. I felt safe and comfortable and I would definitely buy another phone from this site!
Very happy with my purchase on Swappa. I received a new Galaxy S6 at a much lower price and better condition than the ones posted on eBay. I will be using the site again in the future!
I have bought 2 phones and sold 1 phone using Swappa. Have had great experience every time. The phones are lightly used in some cases but clearly stated in the sellers description if necessary. Last phone I bought was in great condition. The best part is the prices for the phones can't be beat. I've tried using Craigslist, Ebay, Gazelle, etc. and none are as easy and offer the fair prices I've seen on Swappa. Just posted another phone for sale today. Very easy! I also recommended to my friends and they are just as surprised at how easy and inexpensively you can get the phones.
Again, and again, Swappa has proven to be a place where I can get inexpensive smartphones without worrying that the device will come with a bad ESN, or that the seller will take my money and run. This time included. I needed a development smartphone, so I hit the buy button, and got it in two days. No need to worry about any of the aforementioned problems, because the staff is always there, and always ready to help if there is a problem. 10/10 would recommend Swappa.
Trouble free purchase at Swappa site my first purchase and I will use again for my cellphone needs. Highly recommended. Cheers, Norm... ps.the phone I bought is LG v10
So glad I found Swappa! I was in need of a new iPhone after my old one took a swim. Not wanting to change my current phone plan I knew I needed to purchase a used phone. Ebay & Craigslist were costly, confusing, and just didn't feel safe. Luckily I came across Swappa and was able to find exactly what I was looking for and for an incredible value. The website is extremely user-friendly and my transaction went even smoother than expected. I bought a mint condition iphone 6 (it had zero signs of wear) for a couple hundred dollars cheaper than I could find it anywhere else. I definitely intend to use Swappa again in the future - as well as recommend to everyone else!
Awesome. Felt totally safe the whole time. Loved the lack of added on charges at the end. Love this site, and have told my bro in law about it. He will be buying his phone here next.
Swappa is better than ebay for selling devices. I hope more and more people do it.
I'm very pleased with the professionalism of the site staff. Communication was great. The transaction was very simple. I would definitely use Swappa again in the future.
This purchase, like my previous one, was easy, fast and hassle free. The phones were shipped in a timely manner and included a tracking number for my reference. Upon arrival the phones and accessories were as described (some things even better). My only regret is that I did not find this site sooner.
Great site got the device i wanted without being scared i would be scamed. Would buy from there again. Already recommended it to friends.
I would definitely use Swappa again for purchasing a used phone. The phone I bought was in great shape and priced right. Shipping was fast.
Swappa has earned my trust. They seem to go the extra mile to ensure the buyer and seller are both protected and satisfied.
To anyone that is considering a used device, trust me, you need to experience "The Swappa" It is the definition of true value.
The website has a clean design. Its 100% buyer friendly.
Purchased a HTC One M9 AT&T Phone in MINT condition for a great price!
Swappa is a great place to buy and sell mobile phones.
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email help@swappa.com if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - help@swappa.com Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.