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SwappaReviews 3,177

3.7
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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
126
quality
330
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New York
1 review
0 helpful votes
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Best site to sell and purchase used phones
February 20, 2016

I just finished purchasing an LG v10 on Swappa. It arrived quickly, well packaged and exactly as described (mint condition). Swappa is extremely easy to use and their support is prompt.

I look forward to doing more business on Swappa soon.

Date of experience: February 20, 2016
Tennessee
2 reviews
0 helpful votes
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Great site and Great staffs
February 20, 2016

This is the most reliable site that you can buy all of the new and preowned cell phones

Date of experience: February 20, 2016
Arizona
1 review
0 helpful votes
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Perfect and trustworthy seller. I would not hesitate to buy items from this Seler as per the descriptions on their listing. IPhone-5S condition exactly as decribed in listing and found it better than expected. Thank you again "cellphonezone88" This is the 1st time to use SWAPOA, I am extremely satisfied with my purchase. Will do more business on SWAPPA.

Date of experience: February 20, 2016
Texas
1 review
0 helpful votes
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Repeat Customer
February 20, 2016

I have purchased five phones for my family in last couple of years. This site always has a vast inventory, priced to sell. Since we are grandfathered in our unlimited data plan, we have to buy phones ourselves. Swappa has never let me down. Highly recommend.

Date of experience: February 19, 2016
Michigan
1 review
0 helpful votes
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First experience was top notch!
February 19, 2016

I was looking for an LG V10 android smartphone. They are hard to find used and in excellent condition; its a newer release. E-Bay's prices were a bit too high, and I had lost a couple during auction. E-Bay's "buy it now" prices were steep. I really wanted the phone and found it on Swappa at a very competitive price. While the phone only came with battery and charger, I did not need the rest of the accessories. The phone was mint, activated easily, packaging was excellent, and I am one happy buyer. I will visit Swappa again in the future.

Date of experience: February 19, 2016
New Jersey
1 review
0 helpful votes
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Trustworthy Site
February 19, 2016

At first, I was very skeptical buying from this site because I wasn't sure if I would actually get a good quality phone. However, they are very thorough and make sure all information is accurate and all phones are presented correctly in pictures and in their postings. They keep track of all phones and users, so it feels very personal and it feels like I'm doing business with a security guard watching it happen. I felt safe and comfortable and I would definitely buy another phone from this site!

Date of experience: February 19, 2016
California
1 review
0 helpful votes
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Brand New S6
February 19, 2016

Very happy with my purchase on Swappa. I received a new Galaxy S6 at a much lower price and better condition than the ones posted on eBay. I will be using the site again in the future!

Date of experience: February 19, 2016
Florida
1 review
0 helpful votes
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Great site for buying and selling your old phones
February 19, 2016

I have bought 2 phones and sold 1 phone using Swappa. Have had great experience every time. The phones are lightly used in some cases but clearly stated in the sellers description if necessary. Last phone I bought was in great condition. The best part is the prices for the phones can't be beat. I've tried using Craigslist, Ebay, Gazelle, etc. and none are as easy and offer the fair prices I've seen on Swappa. Just posted another phone for sale today. Very easy! I also recommended to my friends and they are just as surprised at how easy and inexpensively you can get the phones.

Date of experience: February 19, 2016
California
1 review
0 helpful votes
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Swappa does not disappoint
February 19, 2016

Again, and again, Swappa has proven to be a place where I can get inexpensive smartphones without worrying that the device will come with a bad ESN, or that the seller will take my money and run. This time included. I needed a development smartphone, so I hit the buy button, and got it in two days. No need to worry about any of the aforementioned problems, because the staff is always there, and always ready to help if there is a problem. 10/10 would recommend Swappa.

Date of experience: February 19, 2016
Virginia
1 review
0 helpful votes
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Easy transaction!
February 19, 2016

Trouble free purchase at Swappa site my first purchase and I will use again for my cellphone needs. Highly recommended. Cheers, Norm... ps.the phone I bought is LG v10

Date of experience: February 18, 2016
Ohio
1 review
1 helpful vote
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Quality iPhone Great Price
February 18, 2016

So glad I found Swappa! I was in need of a new iPhone after my old one took a swim. Not wanting to change my current phone plan I knew I needed to purchase a used phone. Ebay & Craigslist were costly, confusing, and just didn't feel safe. Luckily I came across Swappa and was able to find exactly what I was looking for and for an incredible value. The website is extremely user-friendly and my transaction went even smoother than expected. I bought a mint condition iphone 6 (it had zero signs of wear) for a couple hundred dollars cheaper than I could find it anywhere else. I definitely intend to use Swappa again in the future - as well as recommend to everyone else!

Date of experience: February 18, 2016
Colorado
3 reviews
3 helpful votes
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Never buying a brand new phone again
February 18, 2016

Awesome. Felt totally safe the whole time. Loved the lack of added on charges at the end. Love this site, and have told my bro in law about it. He will be buying his phone here next.

Date of experience: February 18, 2016
New York
1 review
0 helpful votes
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Long live Swappa. Down with ebay
February 18, 2016

Swappa is better than ebay for selling devices. I hope more and more people do it.

Date of experience: February 17, 2016
Texas
1 review
0 helpful votes
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Great overall experience.
February 18, 2016

I'm very pleased with the professionalism of the site staff. Communication was great. The transaction was very simple. I would definitely use Swappa again in the future.

Date of experience: February 17, 2016
New York
1 review
0 helpful votes
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No better place to buy a phone!
February 18, 2016

This purchase, like my previous one, was easy, fast and hassle free. The phones were shipped in a timely manner and included a tracking number for my reference. Upon arrival the phones and accessories were as described (some things even better). My only regret is that I did not find this site sooner.

Date of experience: February 17, 2016
North Carolina
1 review
0 helpful votes
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Im glad i found swappa
February 18, 2016

Great site got the device i wanted without being scared i would be scamed. Would buy from there again. Already recommended it to friends.

Date of experience: February 16, 2016
Oklahoma
1 review
1 helpful vote
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Painless way to buy a phone!
February 16, 2016

I would definitely use Swappa again for purchasing a used phone. The phone I bought was in great shape and priced right. Shipping was fast.

Date of experience: February 16, 2016
Texas
1 review
0 helpful votes
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"The Swappa Experience"
February 16, 2016

Swappa has earned my trust. They seem to go the extra mile to ensure the buyer and seller are both protected and satisfied.

To anyone that is considering a used device, trust me, you need to experience "The Swappa" It is the definition of true value.

Date of experience: February 16, 2016
Illinois
1 review
0 helpful votes
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The device play to buy used phone
February 16, 2016

The website has a clean design. Its 100% buyer friendly.

Date of experience: February 16, 2016
Texas
1 review
0 helpful votes
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Great Buying Experience!
February 16, 2016

Purchased a HTC One M9 AT&T Phone in MINT condition for a great price!

Swappa is a great place to buy and sell mobile phones.

Date of experience: February 16, 2016

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
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