Swap.com

I've written two prior reviews on Swap.com and this is an update. I've now sent in three boxes and been using the site since the end of April (I just sent in a fourth box recently - this review does not include my experience on that box)

Overtime I have gotten better and selecting and grouping items for sale, so the rejections have gone down each box I've sent in. I do keep an inventory and take photos of what I send in. They have slowed down in the turn around for posting, but on my third box they refunded the shipping because they failed to post by the promised time.

Overall, I've sold 60% of the items that have been priced (so that does not include rejected items). I have made $200. The fees are high, but they do the bulk of the work so I generally think the fees are reasonable. I have done much better with selling maternity clothes than I have with selling baby items. I sent in some very high end maternity clothes and priced them high, over time I did reduce the prices and I think that what I sold them for was reasonable. However, I would say don't expect to sell anything for very high prices (this is clearly a bargain shopper site so if you have high end stuff you might want to sell elsewhere).

I've generally gotten a good response when there were errors on the postings, although one error has not been corrected despite two emails. But overall errors are corrected quickly. Money is quickly transferred to my paypal account.

I have now placed two orders from Swap (one received and one on the way). Of the three items I bought, one was mislabled on size. Labeled as a 9 Mos. Item and it was a 9T (way large) but I kept it as I assume I'll be able to use it in the future. The other item was high quality brand and in good condition. The third item was a good brand and in decent condition. Since my baby is growing so quickly this seems like a good way to buy some high end brands at low prices. I've not received my most recent order, but hoping it goes better than the first.

Overall I would say that selling has inched up to 3.5 stars for selling.

I DON'T KNOW WHO BOUGHT THIS COMPANY BUT THEY LEFT OWING ME $600 AND STOLE $1000 WORTH OF CLOTHES ONLINE!

I love thrift shopping. I've tried ThredUp a few times and, while the items I purchased were fine, I feel like their prices are a little higher than I tend to pay. In short: As long as you get what you want and everything fits, it's an excellent place to spend your money. If you happen to have a customer service issue, I'm not sure you'll come back satisfied. But I will definitely continue to shop here in the future.

99% of what I've purchased from them has been amazing. The only issues I've had came up recently: I purchased a pair of shorts for myself and one for my son. Both were mis-labeled on the website. My pair were too small (said is was a women's 14, turned out to be a men's 32.? Not sure how they made that mistake.) The toddler shorts were listed as a 4T, but were a kids' XS - which is actually a little bigger than a 5T. I decided not to send them back, but emailed Swap, just to let them know about the mistake and basically to say "just be careful with your listings in the future." I got an automated response back saying, "Thank you so much for your positive feedback! We really love to hear from customers like you..." So clearly no one had actually read my email. Since then they've sent two emails asking how my customer service experience was, both times I've given them my thoughts, and both times they've said "someone will be contacting me" and it hasn't happened.

I've gotten a couple pieces that weren't in "perfect" condition - a women's shirt and a pair of kids' shorts that had some sort of ink spots on them. But they're nothing worse than what you would find at an actual thrift store, and the ink on the shirt washed out. With the shorts, it was on the waistband and won't show anyway. But as picky as they seem to be about their buying practices, (and as many people here who've said they tried to sell and had items rejected.) I was surprised to see anything short of perfection come out of their boxes.

I'm tempted to sell through their site, but after reading multiple reviews here I'll probably just stick to eBay.