website thubmnail of Swap.com
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New York
1 review
7 helpful votes
Follow Kerri R.
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Total rip off to sellers, at least when you give your stuff to a thrift store you get a tax receipt. Run away! Run away!

Date of experience: October 11, 2017
Massachusetts
1 review
0 helpful votes
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Cindy
June 1, 2017

I had a great experience! I want to tell everyone. What a great idea to share gently used clothing and the prices were great also!

Date of experience: June 1, 2017
Arkansas
1 review
0 helpful votes
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I love this place!
June 18, 2017

The baby clothes I bought were very nice,, they were name brand,, I'm very happy with all of them,, very nice clothes and not expensive!

Date of experience: June 18, 2017
Florida
1 review
0 helpful votes
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I have made 2 orders and they were as described and fit just right. Just love that I have found this site.

Date of experience: April 15, 2017
New York
1 review
0 helpful votes
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Swap.com all the way
February 27, 2016

Swap.com rocks... love this website
Will highly recommend it to anyone. Love love love my items and looking forward to many more.

Date of experience: February 27, 2016
Maine
3 reviews
0 helpful votes
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Bought jeans for my son - site was easy to navigate, site had good selection, order came quickly, my son loved the jeans and I loved the price!

Date of experience: March 16, 2016
Heather O.
Oklahoma
1 review
0 helpful votes
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Great company
February 8, 2017

I love the ease of online shopping combined with the prices of a consignment sale. I was very happy with my purchase!

Date of experience: February 7, 2017
New York
1 review
0 helpful votes
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The stuff I get is always top notch. Great prices. A lot to choose from gets to you fast. So much to choose from

Date of experience: April 6, 2017
Louisiana
5 reviews
0 helpful votes
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Love this site!
January 3, 2016

I have bought and sold items and i have also returned, all has gone very well. I recommend this site to everyone. Great prices!

Date of experience: January 3, 2016
Oklahoma
1 review
0 helpful votes
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Love it!
November 5, 2016

I have been able to reinvent my style with Swap. It would have taken me years to gather the collection of cloths I have been able to find on Swap.

Date of experience: November 5, 2016
Alabama
2 reviews
0 helpful votes
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Fabulous
February 11, 2016

I just received my first order and am more than pleased. I am already planning my second order. The quality was great and the prices outstanding!

Date of experience: February 10, 2016
Illinois
1 review
0 helpful votes
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I will buy from Swap.com again as the clothes are in great shape. Have order several items and all are in great shape

Date of experience: April 20, 2017
Massachusetts
1 review
2 helpful votes
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Amazing!
September 19, 2015

I love this, site for my family. I don't use any other site for shopping. The prices are great. The shipping is great. Love it!

Date of experience: September 18, 2015
New York
1 review
0 helpful votes
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I bought a dress for my granddaughter on swap.com for a great price and was in great shape. Love shopping on swap.com

Date of experience: March 9, 2016
Virginia
1 review
2 helpful votes
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Fantastic Deals!
May 27, 2016

We ordered pants for our son! They were very clean and they shipped fast! We were very pleased! We will order again!

Date of experience: May 26, 2016
Florida
1 review
2 helpful votes
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I ordered 5 tops, 4 for $8.00 each and one for $12.00. I love 4 of them and LIKE one of them.

I will definately order again.

Date of experience: October 11, 2016
Virginia
1 review
0 helpful votes
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The Best
December 28, 2015

I am so happy with this organization. I have never been dissatisfied with anything. I love everything.

Date of experience: December 28, 2015
Washington
1 review
0 helpful votes
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Good baby clothes are always very expensive. And here you can by very good baby clothes for a good price. Love it very much!

Date of experience: February 9, 2017
Maryland
1 review
5 helpful votes
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I love swap.com when it comes to shopping. I've bought a ton of blouses for work and always receive compliments for them. The downside is the selling though. I figured I would go against the numerous negative reviews in regards to selling to swap.com. I sent over 20 items to swap.com and only 7 items were deemed as being in good condition. The same 7 that I figured would probably be denied were the ones that they accepted. Almost all of the items that were returned had never been worn or I had only worn once. As a result, I was shocked when they said the clothes had been worn, had holes, were stained, smelled, etc. I decided to have the items returned, and I will donate them like I usually do. If not, I'm sure I would have seen them for sale eventually. I have a feeling that the volume of items being received by the company may be a little too overwhelming

Update: I received my box of rejected items, and I thoroughly looked through all of the items. None of the items had stains, holes, or an odor, which were the reasons why my items were rejected. Then I realized that one of my items was missing from the rejected items and from the items that were being sold but they did credit me $10 for it. My theory about the company being too overwhelmed with items being received was correct. I received an email saying that they would not accept clothes for another 4 months. Just to clarify how much you will make, Swap.com will take 25% of whatever your item was priced along with $ 1.50. For example, if you price an item for $10 you will only receive $6 in the end. Lastly, the shipping cost for when you send your items, which can be either $8.90 when you don't need a label or $11.90 for when you do need a label, is taken out of your profit.

Date of experience: May 13, 2016
Kentucky
1 review
0 helpful votes
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Love this site!
December 31, 2015

I was very happy with the products that i got. The prices were fair, and the shipping was reasonable and quick.

Date of experience: December 30, 2015

Overview

Swap.com has a rating of 2.6 stars from 1,191 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swap.com most frequently mention customer service, store credit and good condition. Swap.com ranks 1st among Swap sites.

service
142
value
137
shipping
136
returns
91
quality
128
+54