Swap.comReviews 1,191

I actually started out loving Swap! Now, not so much! There's a few issues that need attention. Buying from them I ok. The items are great, but need closer attention when they package and "code" them. They recently switched from UPS to FedEx for shipping. I prefer UPS. If returning an item with FedEx you have to pay to have them pick it up if you don't have a drop close by. Not worth it!

Selling, is actually pretty disappointing. You really need to keep track of what you send in, because it doesn't always get on your account to be priced when it should. I think there seller fees are a bit high, and their SureSell is a joke! I don't know where they pull there offers from, but its obviously to help coat their pockets more than ours. Many of my items, name brand, new, excellent condition, etc I only received ridiculous offers from swap themselves. I'm talking like. 14¢ and 24¢. It comes out to less than 5% of what I had it priced at. I'm tired of having to deal with it all. I am waiting for the rest of my items to go to sure sell and collect my fimes from them and be done! I will not be selling through them anymore.

I loved the concept of this website, however, I was so disappointed. Ordered a Kermit hat for my daughter's Halloween costume. Paid extra to have it in 2 days. According to their website it was never sent but their costumer service said it was lost in transit. They never contacted me until I started to email them in all caps. They are refunding me my money but it would be good if they were on top of their orders. Won't order from swap.com again

Just ordered for the first time from this site and it went great. I ordered some flare jeans for my daughter and they arrived quickly, were in great condition and smelled freshly laundered. I will order from here again and begin to sell here as well.

I've been shopping here for a few months and have generally been satisfied. Some of the items are way overpriced for a consignment shop but we occasionally find really good deals and receive the items within a week or so. My last order was placed over a week ago and after inquiring about the UPS shipping info today I've been told that the order hasn't even shipped yet and won't for several more days so I'm a bit disappointed with their service recently.

Absolutely love this site. Amazing selection of clothes and shoes. Never had any problems with shipping or returns. And as I told them, if it wouldn't be for this service, I don't think I would be able to afford nice clothes for all my kids if I I would have to purchase everything brand new, especially now with my being SHM and only my husband working. You can find even new clothes here for a lot cheaper. And they have A LOT of different brands, too. Super blessed for finding out about this website.

I've shopped (and sold) at Swap for several years now. I love being able to hunt for bargains. As each listing is priced by the person who sent the item in, the sellers have complete control of their pricing. Some are reasonable, some are not - just like at a consignment sale. And like at a kids sale, the items that are priced the best go quickly, which is why it's fun to shop frequently, as new items are added all the time. I like to search by category and then by price to see what's available, especially on the free shipping promos! I've gotten tons of books for the kids (awesome to be able to search for a favorite author), clothing for the kids and now for myself with the new women's offerings. I like it when the tops and dresses are pictured on a mannequin, it's much easier to see how they might fit. A couple of times I've ended up with an item that didn't match the quality described, but the return process is fairly painless and I was always refunded.

I tried this site after the reviews online and sent in some new items and like new. After their assessment I learned i was due to make $2.00 - they rejected some very good clothing and accepted items with tags on them and sold them and I have not heard anything nor did they respond to an email complaint about their poor review of my bag (like new name brand clothing like Children's place, and brand new clothes as well). I had another new bag set to go out to them (all new and new shoes plus halloween costumes) and will NOT send them as i feel ripped off and this is only benefitting Swap.com. Who gets only $2 (which i have not received) for over four new items? If they say they give $1 per item, that is a minimum of $4.00 right there so I have no clue how people make any money off of their clothing on this site. I would rather donate locally then send a for profit company my childrens new with tags clothes to make $2.00. Which i have no idea how to receive, as if it matters at this point. Will not sell or shop with them again.

I've sent one box of items to sell, and I've purchased three separate times ($200-$400 total per order). First, the purchases: my first order arrived just fine, and everything was as I expected. I did return a few items that just did not fit or didn't look like the photos in person. The return went fine. The second time I ordered, there were a couple of errors, and a couple of items smelled terribly of chemicals. Again I returned a few things, and this time the refund was delayed, they didn't process all of the items to be refunded, and I found the items that were supposedly "missing" from my return for sale on the site. That's fraud, folks!

Unfortunately, by that point (since it was delayed) I had already attempted to set up another box of sale items as well as ordered another lot of clothing. I got a discount code for shipping, and then when I tried to use it, the site said that the code (generated 5 seconds earlier) had already been used. I saw the notification that the items wouldn't be processed for over two months anyway, and I decided to sell them elsewhere. Like others, I've decided that selling on the site is not worth it.

Meanwhile, I just received my third shipment of items. EVERYTHING in this shipment reeks horribly of mothballs. Naphthalene is a known carcinogen. I don't really want that against my skin, let alone my children's. Also, half the items were different than the description--wrong shoe size, wrong clothing size, totally wrong description (hi, these are capris, not pants; this "dress" comes to my waist, etc.)--and several items had damage, including one with a giant hole in it. I'm done.