website thubmnail of Swap.com
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Finland
5 reviews
2 helpful votes
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Good
February 23, 2022

Great customer service, huge selection of high quality clothes
thanks for good service and fast delivery

Date of experience: February 23, 2022
Missouri
1 review
1 helpful vote
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This site is Amazing they are very affordable my daughter loves her clothes the clothes are in great condition and very helpful staff

Date of experience: October 14, 2014
Alabama
2 reviews
0 helpful votes
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I purchased a dress for a party and was amazed at how fast it arrived. It still had tags on it! Fits great. Will definitely be back!

Date of experience: December 23, 2015
New York
1 review
0 helpful votes
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Everything I have ordered has arrived promptly, always as described. I really enjoy shopping swap.com!

Date of experience: December 24, 2015
Kentucky
1 review
0 helpful votes
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Used as New
April 18, 2017

I love this site and so easy to shop with guideline of sizes, brands and type of clothes.
Prices are cheap along with great sale, too.

Date of experience: April 18, 2017
Minnesota
2 reviews
0 helpful votes
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Quick and great service
December 6, 2016

I have been looking for a Talbots's sweater for some time now that is similar to a black one I own. Delivered fast and great price.

Date of experience: December 5, 2016
Pennsylvania
1 review
0 helpful votes
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I luv shopping on swap.com for my grands. I'm always able to find what I'm looking for at a reasonable price and always in good condition.

Date of experience: March 3, 2017
Pennsylvania
5 reviews
4 helpful votes
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I have ordered allot of items from Swap.com and have been very satisfied with all orders, Packaged organized and great Delivery.

Date of experience: April 6, 2017
Arkansas
1 review
0 helpful votes
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Awesome site to shop on!
January 23, 2017

Swap.com is an excellent website to shop on. The items are reasonably priced and shipping is fast. Lots to choose from!

Date of experience: January 23, 2017
Ireland
1 review
4 helpful votes
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Awesome prices great quality and accurate descriptions of items. Shipping is fast and customer service is amazing. Love shopping at Swap.com

Date of experience: January 25, 2014
Missouri
1 review
6 helpful votes
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The clothes I ordered arrived promptly and neatly packaged. I am very satisfied with swap.com and will buy from them again.

Date of experience: January 10, 2014
Ohio
3 reviews
0 helpful votes
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Great shopping
March 12, 2017

Love this site. Have purchased many items, from maternity to baby to men's, very happy! Fast shipping, huge selection of items.

Date of experience: March 11, 2017
New Jersey
1 review
0 helpful votes
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I have found lovely clothing items at swap. Accurate description of items, fast shipping and great prices. I highly recommend it!

Date of experience: March 3, 2017
California
1 review
0 helpful votes
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They alright with me.
April 13, 2017

I seen, ordered, received my order everything was just right, the quality was great, I'm greatful for a company like this, I will be back on Saturday.

#I'LLBEBACK.

Date of experience: April 13, 2017
Texas
1 review
0 helpful votes
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I love a good deal!
December 21, 2015

This site has EVERYTHING! I've told everyone about this site! And the prices are great also! I will definitely be shopping here again!

Date of experience: December 21, 2015
Florida
1 review
1 helpful vote
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Lucky find
March 24, 2017

I came across this website by chance and have so far made 2 clothing purchases. I am so happy with the quality and quick deliveries...

Date of experience: March 24, 2017
New Jersey
1 review
0 helpful votes
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Love swap.com!
April 29, 2017

I received a few items and loved them all. And the prices were great! I believe in recycling clothes and this makes it so easy!

Date of experience: April 29, 2017
Oklahoma
1 review
0 helpful votes
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The fast service at Swap.com was great & the items I bought were just as represented-great quality! I plan to shop more with Swap.com :)

Date of experience: February 19, 2016
California
1 review
0 helpful votes
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Buying used/new clothes second hand is a great way to decrease our impact on the environment. This is one way to save money and resources.

Date of experience: June 20, 2017
California
1 review
16 helpful votes
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I've sent one box of items to sell, and I've purchased three separate times ($200-$400 total per order). First, the purchases: my first order arrived just fine, and everything was as I expected. I did return a few items that just did not fit or didn't look like the photos in person. The return went fine. The second time I ordered, there were a couple of errors, and a couple of items smelled terribly of chemicals. Again I returned a few things, and this time the refund was delayed, they didn't process all of the items to be refunded, and I found the items that were supposedly "missing" from my return for sale on the site. That's fraud, folks!

Unfortunately, by that point (since it was delayed) I had already attempted to set up another box of sale items as well as ordered another lot of clothing. I got a discount code for shipping, and then when I tried to use it, the site said that the code (generated 5 seconds earlier) had already been used. I saw the notification that the items wouldn't be processed for over two months anyway, and I decided to sell them elsewhere. Like others, I've decided that selling on the site is not worth it.

Meanwhile, I just received my third shipment of items. EVERYTHING in this shipment reeks horribly of mothballs. Naphthalene is a known carcinogen. I don't really want that against my skin, let alone my children's. Also, half the items were different than the description--wrong shoe size, wrong clothing size, totally wrong description (hi, these are capris, not pants; this "dress" comes to my waist, etc.)--and several items had damage, including one with a giant hole in it. I'm done.

Date of experience: August 21, 2015

Overview

Swap.com has a rating of 2.6 stars from 1,191 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swap.com most frequently mention customer service, store credit and good condition. Swap.com ranks 1st among Swap sites.

service
142
value
137
shipping
136
returns
91
quality
128
+54