website thubmnail of Swap.com
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California
1 review
0 helpful votes
Follow Kathy R.
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Swap.com is my new addiction. I've purchased and sold (more purchases than selling - don't tell the hubs) and those experiences have been magnificent. This site is truly thrift store pricing for consignment quality wares. Paradise!

Date of experience: August 18, 2016
New York
1 review
0 helpful votes
Follow Robert H.
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I love dealing with Swap.com. Easy, painless, trouble-free. Description of the items clear and simple to understand. Pictures are great. Packaged nicely, very clean and neat. Coming very fast. What else do you need? I'm giving all stars!

Date of experience: November 4, 2014
Tennessee
2 reviews
0 helpful votes
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Happy Customer
July 8, 2017

I am very happy with my purchase from Swap.com. Clothes exactly as shown. Timely shipping. Lots of sales on top of already great prices. This is a great option for those who like second-hand shopping but are unable to leave their home. Will be shopping here regularly.

Date of experience: July 8, 2017
New York
1 review
0 helpful votes
Follow Barb H.
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Tons of great choices, expedient delivery, superb return policy. No complaints from me. I've ordered from this company for several years now, and they continually live up to their exceptional customer service guidelines. Keep up the great work everyone! You are all doing a fabulous job and it shows!

Date of experience: July 7, 2017
Ohio
1 review
7 helpful votes
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I joined Swap.com a few days ago, and found out a little too late how their exact methods work, and it's not something in which I feel comfortable participating. I don't like the method they use for acceptance and rejection, because it puts you under the spotlight to get the item out now now now. I mean, I can't make two or three trips to our post office every day. That eats up a lot of fuel. Add in Swap.com's monthly fee, transaction fee and shipping costs, and you're really not saving any money at all!

I can't recommend them as a way to really save money. I'm sure there are much better choices out there.

Date of experience: April 5, 2011
California
2 reviews
2 helpful votes
Follow Katherine J.
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Saw the ad when searching for" cheap, inexpensive clothing" and came across this site. It has cheap prices, well maintained clothing. Clean even though I washed them. Packed *******@and shipped"free" and on time. I will definitely shop at swap.com again..

Date of experience: March 31, 2016
Texas
78 reviews
49 helpful votes
Follow Sam R.
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I've personally used swap.com numerous times and I have never had any problems with them. They provide amazing second handed clothing and accessories for prices even cheaper than goodwill. Not to mention they ALWAYS have sales and promo codes so you're bound to get clothing for a few dollars each as well as for free shipping. I've found brands such as Juicy Couture, GAP, as well as VS. I especially love how they describe each listing on their website accurately based on the items condition. My only problem would be the fact that trying to search for a specific item as well filter items is kind of annoying, a lot of the time it will return no result.

Date of experience: December 10, 2021
Virginia
2 reviews
0 helpful votes
Follow Elissa S.
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Swap.com has been the best discovery for me. I've been buying up bunches of baby clothes for my new grandson who grows out of them faster than I can dress him for an incredibly low price with quality items. Everything advertised and pictured on Swap.com has been exactly as described and shown, prices are unbelievable, and all items come packaged individually wrapped and labeled. Highly recommend for all items. My daughter said she wishes she had known about swap.com when she was pregnant, their maternity clothing is all first rate as well. I love going to yard sales and shopping online, and this has combined both, yard sales online. Items were also shipped in a very timely manner.

Date of experience: April 14, 2016
Arizona
1 review
0 helpful votes
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A shopping pleasure
February 20, 2017

Great selection of products, reasonable pricing and fast shipping. My shopping was mainly within the men's section. While looking over other sections, the same wide selection appeared available. Could you ask for more?

Date of experience: February 19, 2017
Texas
1 review
16 helpful votes
Follow Rachael W.
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I have a limited clothing budget, and stumbled across swap.com looking for cheaper clothing online. I have only put in two orders, but both arrived within a decent amount of time, about a week plus or minus a day or two, (if you're spoiled by a certain site's prime shipping, the wait is a bummer) and everything was in excellent condition. The photos on the site are accurate, their customer service is prompt and polite, and you can even pay through your Amazon account, huge added bonus! I love them and will continue to shop there.

Date of experience: March 20, 2017
Texas
1 review
0 helpful votes
Follow kathy w.
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My favorite website!
August 25, 2016

My new addiction! I love this website. I've placed 10 orders since finding them and have had zero problems. Everything is always packaged neatly, all the items have been clean and just as described. I can't bring myself to pay full price any more. I don't know how others say this site is fraud cause it's not. Looking forward to placing many more orders with Swap.com

Date of experience: August 25, 2016
Maryland
1 review
15 helpful votes
Follow Sherry H.
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I ordered several summer tops. My order arrived quickly and the tips were lovely. Each was individually packaged just like you are in a retail shop. All were in very good condition. I had to make a return due to side but that's what happens sometimes when yours not trying on. The return process was painless and I've got store credit, which I'll be happy to use. Good deals, good service. Feel free to ship swap.com without worry.

Date of experience: July 29, 2017
New York
1 review
0 helpful votes
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Wonderful company
August 4, 2016

Swap.Com offers so many great items and guarantee their products if you are not completely satisfied. SO much fun browsing their site for wonderful deals. I highly recommend this company, give them a try, you won't be disappointed.

Date of experience: August 4, 2016
Texas
1 review
1 helpful vote
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Swap.com is Perfect!
September 15, 2014

Swap.com is Perfect! I hope everyone tries Swap.com. I have had the best experience with great prices, high quality, punctual free shipping, extremely easy selling, and I love the saved searches that sen me emails with items that become available to match! I was looking for unique items and if you don't find them just save your search and if they get not in stock they email you! I would never have attempted to sell anything except swap.com made it so easy I thought OK why not. Then all my items sold and I got money from things I never intended to use again (ie maternity clothes). I cannot express how much I love this site! It is my new favorite site for kids clothes, books, videos, toys, etc."

Date of experience: September 15, 2014
North Dakota
1 review
0 helpful votes
Follow Jody S.
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None of the clothes I have ever gotten from Swap looks used! I buy mostly skirts, dresses and blouses. It's like shopping at a new store! Everything is clean and very well packaged and it arrives on time. Nothing is misrepresented, always looks just like the pic! There's only been one item I've had a hard time finding, it's kind of vintage, maybe 50 years old. No big deal. I love Swap.com and will continue to shop there!

Date of experience: June 29, 2017
South Carolina
1 review
13 helpful votes
Follow E M.
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Swap auto-listed and sold my $600 suit for $8.40. Eight dollars and 40 cents! Swap used to be good for sellers to get a decent cut for nice, good condition items. You could also custom price your clothes, say if they were 100% cashmere or rarer items. Now they auto price things without the seller's permission and sell them at whatever price their algorithm produces. I tried to get them to take down my listings that were grossly underpriced and they didn't! I sent the box in 3 months ago having no idea they would screw me over like this! Sellers will inevitably leave when treated so poorly!

Date of experience: September 8, 2017
Florida
1 review
0 helpful votes
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WOW! I was impressed!
December 21, 2016

Very fast shipping, Packaging was very neat and organized. Item's were as described if not better. Clean & neat. I wish I would of known about this site before. Definitely will be using swap.com for future purchases.

Date of experience: December 21, 2016
North Carolina
1 review
11 helpful votes
Follow Barbra s.
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When I started I made roughly 40 to 50% but they changed their policy so the owners of swap.com can make a lot more money so for every item that sells for $10 or less you only get $2 I also didn't know that buyers can use 50% off coupons so there for my Boutique items brought me in about $2 an item do not send your items here take them to local stores that buy them outright because they pay low prices but slap.com will pay you even less we are warning you all these write-ups don't do it unless you don't care about getting next to nothing back

Date of experience: October 24, 2017
Swap C. Swap.com Rep
over a year old

Hello Barbara,

Thank you for your feedback in regards to your selling experience. Sellers receive different percentages in their payouts based on the price of each item. Items which are priced at $20.00 or more receive a payout of 60% in cash or 70% in store credit. We would also love to hear more about your selling experience. Please, email assistance@swap.com with any feedback, suggestions, or concerns.

We look forward to hearing from you!

Montana
1 review
3 helpful votes
Follow Elizabeth L.
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I've often searched for good cheap clothes on ebay, but Swap.com is much better because it's devoted mostly to clothes and accessories. You can find good long pants, for example, for prices as low as $3 or $4, and most clothing has a 75% to 90% discount off its retail value. If you prefer your clothes new with tags, they also offer those. Shipping is free with your first purchase of $20, and very reasonable thereafter (a flat fee of $4.99 if you have all items shipped in one package). Clothing is clean and folded carefully, then each item is shrink-wrapped.

Date of experience: March 30, 2016
Texas
1 review
0 helpful votes
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Addicted!
December 9, 2016

Yes, I am pretty much HOOKED shopping at swap.com! I discovered Swap.com about a month ago and now even my sister shops at Swap! Great prices for all new and gently used clothes, & shipping is always on time or arrives beforehand. I have yet to be disappointed!

Date of experience: December 8, 2016

Overview

Swap.com has a rating of 2.6 stars from 1,191 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swap.com most frequently mention customer service, store credit and good condition. Swap.com ranks 1st among Swap sites.

service
142
value
137
shipping
136
returns
91
quality
128
+54