Swap.com

I have ordered from Swap several times and the product is usually as described. However, the shipping has become unbelievable slow. The product is shipped from multiple warehouses and there is no way to track a single item out of an order. Part of my order was lost, and as it has a single tracking number, UPS can only tell me that it was delivered. Swap has no way to actually contact customer service and diverts all shipping inquiries to UPS, who can't help. I ordered my last order on July 1st, and it stilI has not arrived on July 23. It is not a good business policy to make excuses about shipping delays without any attempt to locate the package. I prefer Thredup and will use it in the future ~ they still manage to ship in a timely manner.

Update on this review: I finally was able to contact Swap, and they issued a refund. It was not quick, but they did credit my account.

Before this site was bought by someone who wanted to turn it into a mini-ebay it used to be excellent. When it was just trading books/video games/dvds/cds it was nothing short of amazing! They even had a guarantee for deadbeat traders with a credit card charge system to make sure the swap went through. Then they added crap - trading tons of junk, people trying to swap high dollar items for their worn out stuffed animals. It was horrible. The quality of trades plummeted and numerous traders never sent items. Sometime during this they quietly dropped the trade guarantee so you were left with no recourse if a trader did not send their item. Now traders will complain and leave negative feedback instead of communicating. Customer service could care less if you're alive. Stay away!

Been a regular customer for about 5-6 years, I've experienced a few minor problems in the past where they sent children's clothing instead of the adult size that I ordered. Usually bought 40% off so never minded just giving those items to a neice. THIS year my order is all over the place, shipping one item at a time of a 50+item order! Beyond annoying! Bought over a week ago for a birthday present for myself but doesn't look like I'll have the majority of it before next month according to their estimation. (On the FAQ page) Customer service never contacted me back. Besides this I still see the same inventory marked high price for things that have been there for years! Some of the quality of things is good and some you will find out a zipper doesn't work or it's just something way weirder in real life than you saw on the site ie baseball pants not marked as baseball pants but rather in the casual section etc. I don't see myself ever coming back.

I previously wrote a negative review but I need to correct it, because I did not understand the swap.com process. When you get your first email from them about a box being processed, it might look like everything was rejected, which is what happened to me. But then they ended up posting a bunch of my items. I just needed to be patient. They were very professional in dealing with my frustration. Now I will definitely send more items their way. I haven't bought anything yet but the kids clothes look great.

I'm very frustrated with my experience with Swap. I worked really hard and sent several boxes and they basically have told me that nothing I've given them is sellable.
It's super annoying to think you're sending off tons of boxes, and then GET THEM ALL BACK. On the site they specifically asked for women and children's items. I provided tons of books, clothes, and toys... and got them all back. I now am waiting for the last of the inventory I'm sure to be returned to me. It's no one's fault, it's just a big disappointment. Such wasted time.

I ordered an Allbirds Running Shoes from Swap.com last week, and I was amazed at how quickly it arrived. The packaging was secure, ensuring the item was undamaged. The customer service was exceptional, as they kept me updated throughout the entire process. I had a question about the product, and their support team responded promptly and professionally. Overall, my experience with Swap.com was outstanding, and I can't wait for my next purchase.

I ordered about 17 items. After a few emails asking for the status, they sent about 10 of the items. I continued to email asking them to cancel the remaining items and refund the remaining balance with absolutely NO response. I sent a final email explaining my next move of contacting my CC company to open a dispute and also the BBB and again NO response. Thus, I followed through to get my credit on my CC and now alerting others to the issues. I used to like them but something has changed and certainly not for the better. I will not order from them again.

Swap.com has twice in the last month excluded items from my order and charged me for them. They were more pricey items (in the $40 range). The first time I thought it was a fluke, but now that it's happened again, I'm beginning to wonder if it's not done on purpose. I've tried several times (3 or 4) reaching out to their customer service, with no response. They are completely ignoring me. I ended up having to dispute the charges through my credit card company. Save yourself the hassle and shop elsewhere. Shame on you Swap.com.

I found this website by accident but it is now one of my favorites unlike other websites that offer a few things. For around $100, I have purchased over $500 of gently use clothes in great condition for a fraction of the original cost! Brand name like Tony Hawk shorts, Tommy Hilfiger blouse and beautiful men Italian silk shirts. I check the website everyday because Grandchildren grow so fast, you cannot afford to pass up great deals like the ones offered by Swap.com.