SuZhouDress

I could give 0. This company are extremely bad. I ordered a wedding gown. First of all they send me a wrong size and bad material, when I asked them to exchange or return they said "it is a hand made we can't exchange. But you can buy another dress and we will give you discount" and I told them I don't have plane to do that. Then they told me to mail them the Gown to refund my money back. I paid extra $65 from the Gown price. It is so embarrassing they took the Gown, they don't refund my Money and stop responding my Email they block me at all. Guys you need to know with whom you are dealing. This peoples are very dangerous. They left a bad memory in my mind with online shopping.

The only reason I give the review one star is so I could leave a review. They told me that my order would be here by a certain date every time I emailed or messaged them they lied about when my order would be here. By the way you can only email or message there is no phone number where you could contact them. Then when I asked to cancel my order they stated they they could not refund me my money back. I feel sorry for prom girls who put there trust in this company.

I read all these horrible reviews, earlier today I was a button away drom placing my order. And had an issue putting in the dress code. Contacted Customer service and they said. We have corrected the price and that I would have to go back and reorder the dress. Thank god! My gut kept telling me something jus Dosent feel right. Let me do some research. Now after reading not 1 bad review but several stating all my concerns. I prefer to pay more and get what I want verses not a dress at all. And be disappointed on my wedding day.

When I first saw my dress, I thought this looks a lot different to the picture. It is not what I imagined. I tried it on and the back was too loose, there was a massive gap in the underarm. The applique on the top of the dress had not been applied evenly and so It did not match, they had also already begun to curl off of the dress. Looking at the zip on the back of the dress, one side had been sewn on so poorly that it was about a quarter of an inch higher than the other side. Overall, poorly made dress.
After getting in contact with them on the same day upon receiving my dress, about a return and refund, they denied me my request. Upon providing them with photographs of the problems with the dress, they still continued to deny me a return and refund.
I do not recommend this site at all. Shocking customer service, doing everything possible to not give me a refund, and they are rude. Do not buy from this site.

Horrible service... Very disappointed in your service. I ordered a dress for my daughter's prom and paid for it to be delivered by a certain date and it was NOT delivered. When asked about the status 2 weeks prior, I was told the dress was out for shipping but they never provided me a tracking number. After a week, and no tracking number, I contacted zendesk again and was told the dress would be shipped out the next day. Well, you told me 2 weeks prior that it was already shipped out. My daughter's prom was in two days and the dress was not shipped out. I don't think they ever made the dress. I asked for my money back and they did refund my money. This put me in a back situation so we had to drive 3 hours to go find a dress in one day. POOR SERVICE

I'm very happy with my dress! The delivery is faster than I expected and the quality of the dress is great. If you are looking for a great outfit for a wedding or prom you will be happy to get one here!

I bought a dress from here which failed to fit me. They made the process of return as difficult as possible, making it a whole month of going back and forth with e-mails about why I don't want it, pictures of proof that the dress is still in perfect condition, INCLUDING PERSONAL INFORMATION where they had the audacity of telling me to send pictures of the dress not fitting me and my size information. Not only do they not include a size chart on their site, but they assume that there are size charts are fixed. DO NOT BUY FROM HERE. THEY MADE IT VERY CLEAR THAT CUSTOMER SATISFACTION IS NOT A PRIORITY. THEIR BUSINESS DEPENDS ON SCAMMING CONSUMERS.