SuZhouDress Questions & Answers

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Here’s what consumers have asked with answers from SuZhouDress staff and previous consumers.

13 questions answered
15% answered in 1 day
Question:

Is this site legit?

Answer:

Yes I've ordered twice. And both times shipping was good. And I contacted them through Instagram dm and they'll answer.

By Kae r.
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Question:

Hi i received my dress sz2017022820087 and i would like to return it. what the address?

Answer:

They are thieves. Do not buy from them. I have been waiting 3 months for a refund. They behave disgracefully

By Katharine C.
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Question:

Can you get a refund if its not what you expected?

Answer:

You can but you have to do it through your bank or credit card company. I did it today through my bank and kept my correspondence with Maggie and Roger about lying to me on delivery. I suggest you not order from them but it is your decision.

By Jurice S.
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Question:

Is this really a scam? i read on plenty of sites the dress will not come out right and i don't want to pay $300 to have it go to waste.

Answer:

Hi, we are a legit website and we belongs to a large company. You may know the news that several days ago, more than 3 thousands websites were punished by the USA, and most of them closed now. But we are still working. So pls do not worry about that. Any questions about dress, pls email to info@suzhoudress.com

By Suzhou D.,
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Question:

How long does it take for your dress to arrive?

Answer:

I ordered my dress last month with rush order am I going to get my dress soon is this a scam?

By Aubre h.
Question:

Answer:

I do not know i need a number

By Carlyn D.
Question:

If they said they gonna ship it the 7th of april and i log in my account and if still say preparing what do tht mean

Answer:

You are not going to get it on time. I did not get mine on time for my daughter's 12th grade prom. They are a scam and liars... they claim to be Jollybelle but they send out your product under SuZhoudress. If you cannot keep a name that tells me something is wrong. Call your bank or credit card company and do a reverse charge. Keep all of your correspondence from them to send to your bank. My bank has already refunded my money back into my account. Do it now because you are not going to get this dress on time.

By Jurice S.
Question:

Do they have any phone number that i can call? cause my prom is next month and i'm scared to order cause i never did that before and i'm scared it would not like the one in the picture ad how long does the shippng usually take?

Answer:

Do NOT ORDER FROM THIS COMPANY! They are not going to deliver on time. Go to JJHOUSE and order your prom dress they are awesome. I have been ordering from them for over 4 years with no problem. DON"T DO IT PLEASE!

By Jurice S.
Question:

What is the name of your website

Answer:

DO NOT ORDER FROM THESE FOLK!

By Jurice S.
Question:

Everyone is giving negative reviews on this company but i am understanding that sizes run small? if i am originally a 2 should i purchase a 4 or 6 ?

Answer:

How about you NOT purchase from them at all

By Jurice S.

Can’t see your question? Ask to get answers from the SuZhouDress staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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