Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Great experience easy process I'm very happy. I feel so happy that now I can finally have a pet with me this is my happiest day ever. Thanks YOU THANK YOU SUPPORT PET. THIS IS THE BEST AND EASY PORCESS
I was treated with respect You are very professional You are faster getting better service in helping any cituacion Thanks
Turn around time was great, Support Pets was upfront with everything and overall experience was great.
Hello there,
Your feedback means a lot to us! Support Pets is delighted to have helped you, and we're always available if you need anything else. Have a wonderful day!
Immediately following registering I received feedback. Within 48 hours I had documentation for my furry friend showing he is an ESA. 10/10 would recommend.
Hi Henry!
We’re so happy to hear everything went smoothly and quickly for you. It’s great that your girlfriend referred you to us, and we’re honored to have earned your trust. Thanks for recommending us—we’re here if you ever need anything.
I have had my cat certified by Support Pets for 2 years and it is required by my condo that does not allow any type of pet ( but there are many that live there and not all are "quiet"). It makes it so much easier to have your fur baby to be with you.
Hello Eileen,
Our pleasure! Your kind words encourage us to continue doing our best.
I would choose this company over any others, the process was easy to do and very impressed with the time it took to get my paperwork approved
Hi April,
We’re so happy to hear your experience was positive! Thank you for your support, and have a wonderful day!
Wonderful and helpful and very easy to complete questions and I'm delighted for the quick response since my dog areas I are traveling soon.
Hi Deidre,
Thank you for your review! We’re delighted we could help. If you need any support in the future, we’re here for you. Have a lovely day!
This was an easy process if I can figure out how to get the collar, leash, and tag that I paid for
Hi Deborah!
We're glad to hear the process was easy for you! If you haven’t received your collar, leash, and tag yet, please reach out to our support team, and we’ll be happy to assist you. Thank you for trusting us—we’re here to help!
Easy and quick. Thank you for helping us! Appreciate how it was fast and from what I googled, reliable
Hi Brenda,
Thank you so much for your kind words! Your support means everything to us. Have a great day!
Very easy and simple process and a very quick turnaround time. I'm very appreciative of support pets this will have been the second time I've used them as they've been very helpful even last time.
Hello Raphael,
We’re so grateful for your kind review! It’s always a pleasure to serve customers like you. Have a great day!
Love that i will be able to have my pups with me now. Very easy process and straight to the point.
Hello Madison!
We’re so happy to hear the process was simple and that you had a great experience with our team. It’s wonderful knowing your pups can now stay by your side. Thank you for choosing us and for trusting the recommendation—we’re always here if you need anything!
They got both of my ESA letters to me wishing 24 hours and I got one animal free with my first purchase
Hello Regan! We're so glad to hear you had a great experience and received your ESA letters so quickly! It’s wonderful that you were able to get both of your animals covered. Thank you for recommending us, and if you ever need anything, we’re here to help!
Was easy start to finish. What a wonderful
Way to assure our pets can be with us when we need them
Hello Michael,
Our pleasure! Your support means so much to us at Support Pets. Thanks for your kind words!
Applying and getting approved by Support Pets is very fast and easy! While I was only looking to waive my apartment pet fees, Support Pets also did a great job informing me of all the other benefits of getting your pets ESA.
Hello Andrew,
We’re deeply grateful for your kind feedback! Thank you for being a valued part of Support Pets. Wishing you a day full of smiles and positivity!
Very easy and enlightening experience. Am looking forward to being able to spend more quality time with my friend and fur baby when we are out and about doing things that we can do together like shopping at our favorite places and being able to enjoy traveling together, thank you support pets.
Hi Angelia,
Our pleasure! Your feedback keeps us motivated to keep doing what we love. Thank you for sharing your experience!
It was great I had a bad experience with the landlord I believe the papers will get them off my back…….
Helo Kathy,
Thank you for your kind review! We're thrilled we could be of assistance. Should you ever need further help, don’t hesitate to get in touch. Have a wonderful day!
This helps out so much I've put ppl on in da past 2 or 3 yrs im sure dey didn't use da link I sent.
It's been easier for me to have her with me and no I don't have to pay a bunch of money every month just to have her with me she is my main support
Hi David,
Our pleasure! Your support and feedback encourage us to keep improving.
It was easy to get approved. Now me and my fur baby can go anywhere with ease and stress free
Hello Cody,
Our pleasure! We’re committed to keeping your experience smooth and reliable.
Quick and easy, helped put my mind at ease as my family is in the middle of moving. Thank you
Hi Denise,
Our pleasure! We’re happy to be a part of your positive experience.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Fernando!
Thank you so much for your kind words. We're truly glad you felt respected and supported throughout the process. It's our goal to make everything as smooth and helpful as possible, and we’re honored you chose us.