Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
With having my animals registered as a ESA animal, I am allowed to have them in my apartment and have trained my dog to be a therapy dog so she comes with me to work. It made my life that much better.
I've been putting this off, thinking I wouldn't qualify & it would be hard to do. It was simple & I did qualify!
Hi Shelley,
Our pleasure! Knowing we’ve helped in some way makes it all worth it. Thanks for your feedback!
It was a great experience
After my daughter passed it is great to be able to take my Missy everywhere with me. She was an angel giving to me
Hello Stacie,
We're so sorry for your loss, and we’re truly honored that Missy is able to bring you comfort and support during such a difficult time. It's wonderful to hear that our service helped make it possible for you to keep her by your side.
Thank you for sharing your experience with us. If you ever need anything or have any questions, please don’t hesitate to reach out. We’re here to support both you and Missy every step of the way.
Wishing you both peace and healing. 💖🐾
Not cheap. Hassle free with the exception of being forced to watch a video before accessing documents that I already paid for.
Hi Andrea,
We appreciate your feedback, and we're glad the process was generally hassle-free for you. We understand that having to watch a video before accessing your documents may not have been the most convenient, and we apologize for any inconvenience it caused. Our goal is to provide clarity and ensure a smooth experience for our users, so we’ll certainly take your comments into consideration for future improvements.
If there's anything we can do to assist you further or if you have any questions, please feel free to reach out! We're here to help. 😊
Nice simple and easy to get started to sign up. Only took a few steps and a questionnaire test for the doctors. I like the great deals they give for everything that comes in ur package.
Hello! Thank you for your feedback!
We’re so glad to hear the process was quick, simple, and easy for you. It’s great to know you found value in the deals and everything included in your package. If you have any questions or need further assistance, feel free to reach out—we’re here to help!
Thanks for trusting and chosing us.
Amazing!
Half the price of my last ESA Letter
In a timely manner Everything was done and approved with no problems.
Hi Briana!
We're so glad to hear you had a smooth, fast, and affordable experience with us! Thank you for giving us a try and for recommending our service. If you ever need anything, we're here to help!
Thank you for helping us get an ESA for our babies and taking the burden of extra fees and landlord restrictions out of our hands.
Hello Joselyn,
Our pleasure! Your words inspire us to keep delivering the best service possible.
The offers and promotions are just up my alley. Then I found out I don't really need it because I'm already registered as needing a ema
Hi Elijah,
Thank you for your wonderful review! We’re so glad to hear that you had a positive experience with us. If you need any further help, feel free to reach out. Have a lovely day!
Any part of the process to help me get the documentations and to learn about the program the staff has been wonderful, respectful and kind
Hi there! Thank you for sharing your experience.
We’re glad to hear that you found the program helpful and that our staff provided you with timely and respectful support. If you need any further assistance or have questions, we’re here to help.
I thought I had renewed Finn's yearly plan on 5/25/25. I had even given my m/c info
I hope i wasn't scammed 😕
Hello Danielle!
Thanks for reaching out — that definitely sounds confusing. Please email us at info@supportpets.com with your order details so we can check on this right away and make sure everything’s sorted. We're here to help!
Not a scam. Quick and easy. Worth the price. Some aspects are confusing when it comes to membership.
Hi Kirsten,
We're glad to hear that you found the process quick and easy! We strive to provide honest and transparent services. We understand that some aspects of the membership can be confusing, and we’re here to help clarify anything. If you need more information or have any questions, don’t hesitate to reach out to our customer service team via chat or email at info@supportpets.com. We’re happy to assist!
Everything went smoothly and I received my documents within 24 hours! This was an awesome experience!
Hello Chrystal,
We truly appreciate your kind words! Thank you for trusting Support Pets. If you need anything further, we’re here to help. Have a great day!
Easy to fill out, easy to understand. Promt service, was easy downloading esp and psd papers. And identification scann code
The entire process from start to finish took less than 48 hours. I love the efficiency and I am so glad my pets are now certified. It's going to save me a lot of headache and trouble in the future!
Hello Kendra,
Your support brightens our day! Thank you for your kind words, and have a beautiful day!
This was WAY easier and more efficient than i thought it would be! I feel greatly relieved that someday soon, my wife and I will be able to take care of our dog lawfully and conveniently, while also allowing for me to stay close to me long-held best friend. Thanks!
Hi Kenneth,
Our pleasure! Your kind words make all the effort worth it. Thanks for taking the time to share!
The process was easy and took very little time. I am so happy that my kitties will be able to move with me.
Hello Barbara! Thank you for sharing your experience!
We’re so glad the process was quick and easy for you and that your kitties can now move with you. If you ever need further assistance, we’re here to help. Thank you for choosing us!
The process was simple and stress free and I was emailed throughout the process informing me of the status in which it was completed within the timeframe given.
Hello Tamra,
We’re so grateful for your feedback! Thank you for trusting us, and have a fantastic day ahead!
I wasn't sure what to expect this was my first time seeking ESA certification for my dog. But the process here was so essy to follow and so quick...I had my ESA documents so quickly after following all the steps.
I was able to submit them to my apt rental office the same day which helped out tremendously. Thank you for making this such an easy process!
Hello Kim,
Our pleasure! We're so happy to hear that your first ESA certification experience was smooth and fast. 🐾💙 Making the process easy and stress-free is exactly what we aim for, and we're glad you could submit your documents the same day. If you ever need anything else, we're always here to help. Wishing you and your furry companion the best! 😊
Great experience easy process I'm very happy. I feel so happy that now I can finally have a pet with me this is my happiest day ever. Thanks YOU THANK YOU SUPPORT PET. THIS IS THE BEST AND EASY PORCESS
I was treated with respect You are very professional You are faster getting better service in helping any cituacion Thanks
Hi Fernando!
Thank you so much for your kind words. We're truly glad you felt respected and supported throughout the process. It's our goal to make everything as smooth and helpful as possible, and we’re honored you chose us.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Danielle! That’s amazing to hear!
We’re so glad that getting your ESA letter has made such a positive impact on your life and allowed you to have your animals with you. It’s wonderful that your dog is also trained as a therapy dog and can accompany you to work. Wishing you both all the best, and if you ever need anything, we’re here to help!