Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
This was processed very quickly and when there was an issue (my error) due to not checking box correctly and over billed, they were super fast in correcting, highly recommend for what it is but mainly for their service and prompt attention :)
Support Pets made this process painless and stress free. I am so happy to have my dog registered and have the benefits of a emotional support animal.
Hi Rachal,
Your satisfaction means so much to us! Thank you for letting us know about your positive experience. If you need help, feel free to contact us. Wishing you a fantastic day!
The Dr.'s letter was accepted by our rental mgmt immediately. We received the support animal tag for our Pomchi Lobo and a nice Certificate. We paid almost $150, however and thought we would get more. Has everything been sent?
Hello Randolph,
Thank you for sharing your feedback, and we’re glad to hear the ESA letter was accepted by your rental management and that you’ve received the support animal tag and certificate for Lobo. If you’re unsure whether everything included in your order has been sent, we recommend reaching out to our support team.
Please contact us at info@supportpets.com or via the chat option on our website with your order details so we can confirm the status and ensure you’ve received everything you expected. Thank you for your patience, and we’re here to help! 🐾
From the moment I contacted Support Pets to the time I received the ESA documentation for my dog there was a consistent communication and I appreciate that. I now have exactly what I need to navigate further.
Thank you.
Hi Leah,
We’re thrilled to hear you had a great experience and felt consistently informed throughout the process! It’s wonderful to know you now have everything you need for your ESA. Thank you for choosing Support Pets, and if you ever need further assistance, we’re here to help. 🐾💙
Each year this has been a great experience. The app is easy to use and the customer service is great. They respond quickly and offer the help you need to be satisfied with your ESA animal. I would have to say it has been great to work with everyone here.
It was a great experience! People were nice and friendly. They were there when you had questions. Everyone was always helpful. They knew what was going on and how to help you!
Hi Pamela,
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience and that our team was able to provide the support you needed. Ensuring our customers feel cared for and supported is our top priority, and it’s wonderful to know we were able to meet your expectations. If you ever need anything else, we’re always here to help!
Everything was great! I was renewing my ESA and I see they have updated things for customer satisfaction! Amazing company!
Hello Brittney,
We appreciate your feedback and are so glad to hear we met your expectations! If you need any further support, don’t hesitate to contact us. Have a fantastic day ahead!
The whole process was amazing, the checkout was great and easy. It was also heartwarming that I can live with my furry friend knowing everything going to be okay with the neighborhood and my furry friend.
Hi Jamarian,
Your trust in us is greatly appreciated! Thank you for the kind words.
I've searched few some time to find a company that understands the importance of having an ESA fur baby!
Hello CaVaughn O.
Our pleasure! We’re grateful for the opportunity to assist you and glad to hear that our service has been beneficial.
Very happy with service and was easy experience the process and the online ques
Tionnaire made it an all around enjoyable experience
This process couldn't be easier and my landlord immediately waived my pet fee with the submittal of the letter from the doctor.
Hi Jackie!
Thank you for coming back to us and sharing your experience. We're glad the process was easy and that your landlord accepted the letter without issue. It's great to have you with us again!
Id be a little more clear on pricing, I spent nearly $200 without knowing it, but I've got documentation so for the most part I'm satisfied
I love how easy and affordable it is to make my dogs ESAs so that I can take them with me everywhere!
Hello Callie,
Your satisfaction means the world to us. It's truly our pleasure to provide excellent service.
Easy and very helpful customer service. They had a question for me, and after I replied, everything was approved and came together quickly.
Hi Patti,
Your feedback means so much to us! We’re happy to hear that we could assist you. If you ever need further support, don’t hesitate to contact us. Have a lovely day ahead!
I believe I was over charged need someone to contact me asap phone # *******082 also when do I receive my puppies vest
Hello Genaro,
We’re so sorry to hear about the confusion with your charges, and we truly appreciate your patience as we work to resolve this! We want to ensure everything is cleared up for you as quickly as possible.
To address the issue, please contact our customer support team at info@supportpets.com or use the live chat on our website at www.supportpets.com. They will be able to provide clarity on the charges and assist with the resolution. They can also look into your order's delivery.
Very easy and fast to do I would be devastated without my pup! My life has been better now that I got my approval
Hi Elyse,
Our pleasure! We’re so glad our service has met your needs.
Knowing that I could take (Kevin) my emotional support Animal with to most places is extremely important to me especially knowing that he can tell and prepare me when I'm about to have an attack, I suffer from anxiety, depression, and chronic migraine. It gets so bad that I start throwing up my heart rate gets so high he's helps me calm down, he's as well trained to get help if needed. He's the reason I'm able to get out of the house daily. I'm grateful for this program
Hello Isabella! Thank you for sharing your story.
Kevin sounds like an incredible companion, providing not just emotional support but also helping you manage your health in such meaningful ways. It’s wonderful to know that he gives you the confidence and ability to get out of the house daily. We’re so glad that our program has been able to help you keep Kevin by your side where he belongs. If you ever need any further assistance, we’re here for you.
This has been a wonderful experience to grant the ESA and use the service for helping me to stay secure and stable.
Hi Jon,
Our pleasure! Helping you achieve great results is what keeps us motivated.
With having my animals registered as a ESA animal, I am allowed to have them in my apartment and have trained my dog to be a therapy dog so she comes with me to work. It made my life that much better.
Hello Danielle! That’s amazing to hear!
We’re so glad that getting your ESA letter has made such a positive impact on your life and allowed you to have your animals with you. It’s wonderful that your dog is also trained as a therapy dog and can accompany you to work. Wishing you both all the best, and if you ever need anything, we’re here to help!
I've been putting this off, thinking I wouldn't qualify & it would be hard to do. It was simple & I did qualify!
Hi Shelley,
Our pleasure! Knowing we’ve helped in some way makes it all worth it. Thanks for your feedback!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Stephanie,
Our pleasure! We’re so glad to see how much value you’ve found in our service.