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Support Pets

Overview

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
2,668
quality
1,493
This company responds to reviews on average within 1 day

Instant Feedback

51,590 reviews
How would you rate Support Pets?
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Florida
1 review
0 helpful votes
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Great for rental restrictions
June 12, 2025

In the state of Florida it's illegal to deny a lease application for an ESA. ESA's also don't pay pet deposits or monthly pet rent. Getting your pet certified opens many doors and lifts many restrictions.

Date of experience: June 2, 2025
Marcelino D. Support Pets Rep
5 days ago

Hi Richard,
Thanks for the positive review!
It’s true that in Florida—as in all U.S. states—Emotional Support Animals (ESAs) are protected under the Fair Housing Act. With a valid ESA letter from a licensed mental health professional, landlords must make reasonable accommodations, and individuals cannot be denied housing based on having an ESA.

Additionally, housing providers may not charge pet fees or deposits for an approved ESA. It’s a powerful protection that helps remove unnecessary barriers for people who rely on their animal for emotional support.

Texas
1 review
0 helpful votes
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The absolute BEST customer service
June 11, 2025

The representative was very nice and helped me make the right decision on what packet to go with. I am going to be recommending everybody to your site if they need to sign up for an ESA dog or cat or maybe a bunny

Date of experience: May 29, 2025
Marcelino D. Support Pets Rep
6 days ago

Hello Deanna,
We're so happy to hear that our team was helpful and guided you toward the best support package for your needs. It means a lot to know you’re confident enough in our service to recommend us to others—thank you for that trust!

Wishing you and your ESA all the comfort and support you deserve.

Have a great Monday! 🐾🐶

Michigan
1 review
0 helpful votes
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Amazing and fast
June 2, 2025

Getting my dog certified as an ESA was incredibly easy and resulted in a rapid approval process. This has opened up numerous doors for me, and I hope it will help me feel more comfortable being in public again.

Date of experience: May 23, 2025
Marcelino D. Support Pets Rep
2 weeks ago

Hello Kyndall,
Thank you so much for sharing this. We are thrilled to hear the process was easy and fast for you. Knowing that this support is helping you regain comfort and confidence means everything to us. Wishing you and your dog the very best.

Ohio
1 review
0 helpful votes
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Support Pets is great!
June 9, 2025

Support pets has been a great organization to work with, very prompt and efficient. I do wish the website was more user friendly, it's sometimes hard to locate the info or link you want, but the chat team are always friendly and able to resolve any issues.

Date of experience: May 30, 2025
Marcelino D. Support Pets Rep
1 week ago

Hi Patricia,
Thank you so much for the thoughtful feedback! We're glad to hear the service and chat team have been helpful and responsive.

We appreciate your note about the website experience and will definitely take that into consideration as we work to improve it.

Thanks for finding us and for trusting us to support you and your ESA needs.

Washington
1 review
0 helpful votes
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Ease of registration
June 16, 2025

I am a 73 year old woman with some cognitive challenges. I was hesitant to register online afraid I could not understand the process. But, to my surprise, it was very user friendly. Filled out the request and had my response in less than 2 days!

Date of experience: June 6, 2025
Marcelino D. Support Pets Rep
20 hours ago

Hello Linda,
Thank you so much for sharing your experience—we’re truly honored to have been able to support you. We work hard to make the process simple and accessible for everyone, and it means a lot to hear that it felt user-friendly and reassuring.

We're so glad you took that step—and that it worked out quickly!

Arizona
1 review
0 helpful votes
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Easy to use and quick turnaround
May 28, 2025

All I had to do was fill out the questionnaire and they sent me my esa documents within 48 hours, complete with a reason for needing an ESA specified. Mine says "high stress" which is spot on! I would absolutely recommend

Date of experience: May 20, 2025
Texas
1 review
0 helpful votes
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ESA Review
May 28, 2025

Everything is perfect except there was no physical address put on the letters for a medical facility and my place of residence may need that to accept my cat as an ESA. Hopefully everything works out though.

Date of experience: May 18, 2025
Leonel N. Support Pets Rep
3 weeks ago

Hello Kaitlyn!
Thanks for your feedback—it’s great to hear you’ve had a positive experience overall and that you’ve chosen us again. If your housing provider needs a specific detail like a physical address on the letter, we recommend reaching out to our support team so they can assist you with an updated version if needed. We’re here to make sure everything works out for you and your cat.

Texas
1 review
0 helpful votes
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Great!
June 4, 2025

I've requested my ESA letter for both my dogs, I have renewed and both times has been super fast and easy. Having this letter has made it so much easier for me when I have to rent a house, I don't pay pet deposits and the places that doesn't accept pets, I can take mine. Best thing of all, I can take my dogs in the airplane as well. Request yours today, you won't regret!

Date of experience: May 25, 2025
Marcelino D. Support Pets Rep
2 weeks ago

Hello Ana,
We’re so happy to hear you’ve had such a smooth and positive experience with us! Your ESA letter absolutely makes housing so much easier with the protections under the Fair Housing Act (FHA)—no pet fees and no pet restrictions.
Thank you for trusting us again. Wishing you and your dogs lots of love and comfort together!

Washington
1 review
0 helpful votes
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Home loan specialist
May 25, 2025

Great experience. I have never had to register my pet before but I have a new property management company at my apartment complex and they require either an ESA or we pay higher rent. I've lived here over 7 years and honestly my cat brings me happiness and calms me down from a stressful job.

Date of experience: May 18, 2025
Tennessee
1 review
0 helpful votes
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Great
May 22, 2025

Thanks for fast response. I may be moving with in the next couple of months. Most houses say no pets. However having Miz Sugar renewed as a registered support pet will help I hope. I truly do depend on her for my anxiety.

Date of experience: May 12, 2025
Marcelino D. Support Pets Rep
4 weeks ago

Hello Lockwood,
We're so glad we could help you and your support animal — thank you for the amazing feedback!

Georgia
1 review
0 helpful votes
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Lucky's Papers
June 9, 2025

I had contemplated on surrendering my dog to a no kill shelter are giving him up to a family member because I was having a hard time finding a place plus pay the pet deposit and a deposit but with this service I'll be able to keep my dog. I'm so happy I have had him for 13 years he's part of the family that's my emptiness baby and I'm so thankful for this service that you guys offer.

Date of experience: May 30, 2025
Leonel N. Support Pets Rep
1 week ago

Hello Angela!
Thank you so much for sharing this — it means a lot. Lucky is clearly such an important part of your life, and we’re so glad this service helped you keep him right where he belongs. After 13 years together, he’s definitely family. We’re honored to be part of your journey with him!

California
1 review
1 helpful vote
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Efficient
May 29, 2025

I found this site on google. I would definitely recommend this site to friends and family who are looking to register their dog as an emotional support animal. It was quick, easy and I was constantly updated by the company about my documents. The registration process took 15 minutes; I had my documents within less than 24 hours.

Date of experience: May 19, 2025
Leonel N. Support Pets Rep
3 weeks ago

Hello Lisa!
We’re so glad you found us and had a smooth experience! It’s great to hear the process was quick and that you felt well-informed throughout. Thank you for trusting us and for recommending us to others—it truly means a lot. We’re always here if you need anything in the future!

Virginia
1 review
0 helpful votes
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Excellent
June 5, 2025

I'm so thankful for Support Pets! They made everything so easy and smooth for me. Their team was super friendly and caring, and I felt supported from start to finish. I'm really happy with the whole process and highly recommend them!

Date of experience: May 26, 2025
Marcelino D. Support Pets Rep
2 weeks ago

Hi Elizabeth,
We’re so happy to hear everything went smoothly and that you felt supported throughout the process! Thank you for being part of the Support Pets family. Wishing you and your furry friend lots of love and comfort together!

Arizona
1 review
0 helpful votes
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Effective and Satisfied.
May 30, 2025

I have had my two pets certified as ESA through Support Pets for a year now, I am satisfied with their services. The letters and certificate were accepted by my landlord and saved me $$$ in pet fees. The renewal process is quick and simple. Its fairly priced for two pets to be certified.

Date of experience: May 20, 2025
Leonel N. Support Pets Rep
3 weeks ago

Hi Maria!
Thank you so much for sharing your experience. We’re glad to hear that the process has been effective and that your ESA documentation helped with your housing situation and saved you money on pet fees. We appreciate your feedback about the ID card and certificate—those items are optional add-ons for those who want them, but we understand how that can be a little disappointing during renewal. Thank you for choosing us based on price and service. We’re always here to support you and your pets whenever you need us.

Texas
1 review
0 helpful votes
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Problems with my order
May 26, 2025

I ordered my new ESA using an expired card. That was my mistake. But Then I reordered with the correct card, but the order never went through. No one knew why. For several days I was emailing back and forth with two or three different people to no avail. Finally, I made another order, and it finally went through. Because of all of this my previous ESA expired. Thank goodness my apartment manager was willing to work with me on it. But even though I had these problems, the customer service team was very professional and very willing to help me. I received my new ESA documents the very same day after the third attempt. I do recommend Support Pets. Just be aware to order your documents way ahead of time, in case there is a problem.

Date of experience: May 16, 2025
Leonel N. Support Pets Rep
3 weeks ago

Hello Jeannine!
Thank you so much for your honest and thoughtful review. We’re really sorry for the trouble you experienced during the ordering process and understand how stressful that must have been—especially with a renewal deadline approaching. We're glad to hear our team was professional and able to get things resolved quickly once everything went through. Your patience and recommendation mean a lot, and your tip to order ahead is truly helpful. We're here anytime you need support moving forward.

Florida
1 review
0 helpful votes
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Quick and easy
June 11, 2025

My experience was that if quick and easy. Got documents in two days. Very happy with the turn around. I feel Whitney cost involved you should also receive the leash and vest. But that an additional l cost. But happy with services provided.

Date of experience: June 4, 2025
New York
1 review
0 helpful votes
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You all were thorough, in explaining about the ESA program and its benefits, plus are extremely caring and have caring professional Doctors! That understands what's happening in our minds and hearts. Thanks again and god bless.

Date of experience: May 30, 2025
Marcelino D. Support Pets Rep
6 days ago

Hi Barbara,
Thank you so much for your heartfelt words. We're truly honored to support people like you, and we're grateful that you felt cared for and understood throughout the process. Our team—including our licensed professionals—works hard to make sure every person feels seen, heard, and supported.

We're proud to be a part of your journey and wish you continued comfort and stability with your ESA.

Illinois
1 review
0 helpful votes
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This has been very easy and fast.
June 7, 2025

I am so happy I was able to make my Shih Tzu my Support Pet. I already feel so much better knowing that I will have her with me. It was very easy and fast to sign up for this. I had always put this off and I am glad I finally made the first step. Thank you.

Date of experience: May 28, 2025
Leonel N. Support Pets Rep
1 week ago

Hello Barbara!
We’re so glad you took that first step — it makes such a difference having your Shih Tzu by your side. It’s great to hear the process was easy and brought you peace of mind. We’re always here if you need anything going forward!

Kentucky
1 review
0 helpful votes
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Mac G is New to me
June 9, 2025

It was a s good as I could ve expected. The instructions were very clear
The video was helpful as well. However there is to many emails a day for me I just used the product on the website. Now your emailing.

Date of experience: May 30, 2025
Marcelino D. Support Pets Rep
1 week ago

Hello there,
Thank you so much for your feedback—we’re glad to hear the process and video were helpful, and we hope you and your new pup are doing great! 🐶💛

We totally understand about the emails—thanks for letting us know! You can always manage your email preferences at the bottom of any message, and we’ll make sure to respect your space moving forward.

Enjoy every moment with your puppy, and we’re here if you ever need anything!

Pennsylvania
1 review
0 helpful votes
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Very quick and affordable
June 5, 2025

Getting my pup ESA approved was pretty quick and easy. Recommended for anyone who doesn't want to deal with the hassle of going into your dr office and struggle to answer the questions face to face. I for one have been an emotional wreck since I had to have my pup live with a coworker for about 7 months until I could figure it all out. Now I have her home and I can't be any happier.

Date of experience: May 26, 2025
Marcelino D. Support Pets Rep
2 weeks ago

Hello Nicole,
We’re so happy to hear that your pup is finally back home where she belongs! Thank you for trusting us and sharing your experience. Wishing you both lots of love, comfort, and happiness together!