Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I don't have words to use 50 characters! I have had issues getting the Genius tags ordered
Otherwise, I am grateful for the ESA documentation.
My experience was wonderful. I got fast service with a great doctor who went in depth about my issues. I couldn't ask for a better experience.
Hi Amy! Thank you for sharing your experience!
We’re so glad the process was thorough and met your needs. It's wonderful to know we could provide the support you were looking for. If you ever need further assistance, we’re here to help!
I didn't know that it would be a yearly expense, but I guess I will have to factor it in as I am on a fixed income.
Hello Sharon,
Our pleasure! We’re always working to stay aligned with what matters most to you.
Fast and Blessings to be able to have my loved one, my dog beside me with all thanks to Support Pets!
Hello Tori,
Our pleasure! We aim to continue being a reliable part of your daily routine.
I choose to renew because there was a reduced price of $99.00. When I checked my account there was $136.00 charge. This is not what I signed up for. Thanks
Hi Greta,
We’re sorry to hear about this, and we completely understand your frustration.
Please reach out to our support team via info@supportpets.com, and they’ll review your order and provide a solution. If there was an error, they will work to make it right. Thank you for bringing this to our attention, and we appreciate your patience as we get this sorted for you. 🐾💙
The application and process was very easy to navigate and made registering my animals as an ESA simple and easy.
Hi Erin!
Thank you for your feedback. We're glad the process was easy to navigate and that our team was able to support you efficiently. It's great to know we could help you register your animals with ease.
It has been easy and quick and very helpful. I was having issues and they resolved it quickly and I was just so thankful that they continued me immediately.
I found it easy to use the system and I am grateful that I qualified and my dog and I can have a healthy life together.
Hi Allisson!
We're so happy to hear that the process was easy for you and that you and your dog can continue your journey together! Thank you for trusting us. Let us know if you ever need anything—we're here to help!
I hope I will be able to take Rosie just about everywhere with me, I need her as much as she needs me.
After running into several roadblocks trying to get my pet registered as a support animal, this service was such a relief! The process was so quick and easy!
Hello Olivia,
Your feedback is so encouraging! Thank you for your support, and have a lovely day ahead!
Support pets to allow me to easily obtain my ESA animal license and also provided me with more training to better my experience
Hello Laura!
We're so glad to hear that the process was easy for you! Having the right support and resources can make all the difference. If you ever need anything, we're here to help!
Great! So far! I have anxiety been diagnosed since I was 12 and get anxious during stressed situations and my dog helps me so much!
Hi Isabel,
We appreciate your feedback! It’s great to hear that everything went smoothly. If you need anything else, feel free to reach out. Have an amazing day!
I love how fast I received my ESA documents for my little fur buddy. I am beyond happy and excited. I love how they have 24 hour services if you have any questions. I love how I can just reach out and my issues can be resolved instantly. Thank you supportpets!
Hi Tamirrah,
We truly value your feedback! It’s wonderful to know we’ve met your expectations. Have a splendid day ahead!
This wasn't as easy as another online ESA letter company I went through, but this company is very thorough, so I appreciate that. Thank you!
Hello Savanna,
Our pleasure! We’re here to make your experience as smooth as possible.
ESA was fast effective and efficient. The turn around time was less then 48 hours and the application process was simple. The customer service and chat option are phenomenal as well. They respond rapidly and don't hesitate to assist with anything you need.
Hi Jess,
Our pleasure! Your positive experience is exactly what we strive for.
I've been with support pet for a few years now, and they've always helped me with all my needs for my emotional support dogs. Thank you so much!
Thanks for sticking with us for so many years! It is a pleasure to have you as a customer.
As always, count on us!
Enjoy the best of life with your ESA!
This is one of the best things that I could ever do for myself and for my dog I have mental problems and having my dog ESA certified let's bring her everywhere. Let me live with her anywhere and I highly recommend
Hello Kristine,
Your encouragement means the world to us! Thank you for your kind words. Wishing you a truly special day!
Support pets make it so easy to renew your documents! I wouldn't choose anybody else to get my documents.
Hi Laci,
Our pleasure! We’re so happy that our service has been a valuable resource for you.
Once I completed the renewal I expected to receive a hard copy of the card to keep in my wallet I prefer that to the digital card.
Hi Valenda!
Thanks for your feedback — we understand that some people still prefer physical copies. If you didn’t receive a hard copy but expected one, feel free to reach out to info@supportpets.com and our team can check your order details. We appreciate you coming back to us!
Great! Super easy AND my docs came thru faster than 48 hrs! I clicked on the ad on facebook. I did everything from my phone too!
Hello Nicole,
Our pleasure! Your feedback motivates us to always go the extra mile.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Denise!
Thank you for your feedback! We're so glad you’re happy with your ESA documentation. If you're still having trouble with the Genius tags, feel free to reach out to our support team at info@supportpets. Com—we’ll be happy to help!