Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Received my documents in less than 24 hours - huge help. Loved that I didn't have to get on the phone with anyone.
As a senior it's such a blessing because the pet fees are tremendous these days, and not even counting having my loyal friend by my side wherever I go and live. There is no words to express the weight off one's shoulders to be able to not have to worry about leaving your baby behind. I'm so grateful for Support Pets. It takes the weight off of my family as well as myself knowing that this is one less thing for me to worry about. Thanks Support Pets!
Hello Ruth,
Our pleasure! We’re deeply touched by your story and so honored to have been able to help.
It’s wonderful to know that having your furry companion by your side brings you comfort, joy, and healing during challenging times. We truly understand how life-changing this can be, and we’re so glad we could make a difference for you and your loyal friend. If there’s ever anything else you need, don’t hesitate to reach out. Sending you and your furry baby all the best!
It is nice to be able to get an ESA when you aren't able to get a letter from your doctor right away. I don't like that you have to renew every year. I will probably get my letter from my doctor after this initial letter.
Hello Connie,
Thank you so much for your amazing feedback! At Support Pets, we’re dedicated to helping you, and it’s so rewarding to hear we’ve made a difference. Have a fantastic day!
Wonderful and very time efficient I would definitely recommend to anyone looking to get their ASA quick
Hello Claire,
Our pleasure! It’s always a joy to see our service making an impact.
I requested the renewal for the second consecutive year of my pet without any news, it is agile service and it is easy to perform. Recommended.
Hi Gladys,
Thank you so much for sharing your positive experience! We’re thrilled to hear that you found the renewal process smooth and efficient. Your recommendation means a lot to us. If you ever need assistance or have any questions in the future, don’t hesitate to reach out—we’re always here to help. Have a wonderful day!
Very easy, quick and easy to understand. Very efficient and reaches out to make sure you receive your documents
Hello Anthony,
Our pleasure! Knowing you’re happy with our service means everything to us.
Easy process, transparent and helpful. The renewable process is nice and the discount is appreciated as well
Hi Jaylen,
Thank you for letting us know we’re doing well. It’s always our pleasure to serve you.
The service was fast and the process was easy. The turn around time was quick and constant communication
Hello Jenerica,
We value your feedback deeply. It’s our pleasure to provide reliable and top-tier service.
I have never had a problem getting any docs I need from Support Pets. They are a great company to work with
Hi Leslye,
Our pleasure! We’re grateful to have customers like you.
There are a ton of emails you need to read them all carefully to make sure your getting all the information right
Hello there,
Thanks for your feedback, it helps us improve our services.
My experience was wonderful and I appreciate all the documentations. The only thing I do have an issue with is a second pet tag for my second pet. I thought I was getting two since I put down to emotional support.
Hi Trakisha,
Thank you for your heartfelt words! At Support Pets, we’re committed to making a difference, and your feedback reassures us. Have a great day!
The process was very simple just uploaded some information and got approved instantly and got my documents signed within 48hours.
Hi TaQuaija!
We're happy to hear the process was simple and fast for you, and that you received your documents quickly. Thank you for choosing us based on reviews and rates—let us know if there's anything else we can do for you.
Quick response and overall experience fine so far! Quick response and overall experience fine so far! Response and overall experience fine so far!
Hi Patrick,
Your appreciation keeps us motivated. It’s our pleasure to continue delivering exceptional service.
I completed my survey and in less than 24hrs I received my ESA certificate. Excellent customer service.
Hi Jeffrey,
Our pleasure! Your support keeps us inspired. Thanks for letting us be a part of your journey!
I am really excited to have my pug as an ESA...I love to have her with me always - and you have made that possible!
Hi Andrea,
Thank you for your thoughtful review! We’re happy that Support Pets could meet your needs. If you need any further assistance, feel free to contact us. Have a great day!
Seems to be a smooth simple process. Write them what ails you, they review and make their assertion.
Hello Deborah,
Our pleasure! We’re honored to be a trusted part of your journey.
All the information was easy to understand and follow through I'm glad my furry babies get so stay with me
Hello Benjamin,
Your kind feedback makes our day. It’s our pleasure to work hard for you.
I couldn't just type in my dogs exact breed. I tried to work around it and unfortunately it wasn't done correctly.
Hello Ruth,
Our pleasure.
Thank you for your feedback! 💙🐾 We’re glad to hear that you found our team courteous and understanding.
For breed corrections, please reach out to our Customer Support Team at info@supportpets.com, and they’ll be happy to assist you in updating Phoebe’s information.
We appreciate you choosing us and are always here to help!
This question is more appropriate after I receive the certificate and supplies, in other words I have had the entire experience.
Hi Sus,
Thank you for signing up! We appreciate your patience and want to make sure you receive everything as expected.
If you’re waiting for updates on your registered training or supplies, please check your email (including spam/junk folders) for any communication. If you haven't received anything yet, feel free to reach out to our support team at info@supportpets.com, and we’ll be happy to assist you.
We look forward to hearing about your full experience once everything arrives! 🐾😊
I don't have words to use 50 characters! I have had issues getting the Genius tags ordered
Otherwise, I am grateful for the ESA documentation.
Hello Denise!
Thank you for your feedback! We're so glad you’re happy with your ESA documentation. If you're still having trouble with the Genius tags, feel free to reach out to our support team at info@supportpets. Com—we’ll be happy to help!
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Katie,
Our pleasure! Making your journey smoother is exactly what we aim for.