Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I wanted to be able to take my little dog with me when I went places. I seen other people with their dogs in the mall. However did not know how easy it was to get my dog registered as an ESA dog. And it was.
This service was punctual, providing me with my assessment promptly. I was able to be assessed to determine approval for an emotional support animal. Your promptness has made it possible for me to receive clearance for my animal Bella. Thank you!
Hi LaShonda! We’re so happy to hear that you had a great experience and that Bella is all set! Providing a smooth and timely process is our goal, and we’re glad we could help. Thank you for trusting us, and a big thank you to whoever referred you! If you ever need anything, we’re here for you.
I recieved my ESA document but my genius tag its almost a month did not recieve im still waiting til now
Hello Maricel,
We’re glad to hear you received your ESA document! 💙🐾 However, we’re sorry for the delay with your Genius Tag—that’s definitely not the experience we want for you.
Please reach out to our Customer Support Team at info@supportpets.com, and they’ll be happy to check on your order and provide an update. We appreciate your patience and are here to make sure you get everything you need!
Excellent service, I am very happy with the quality of Support Pets and with all the help they gave to me and my dog!
Hi Santiago! We're so happy to hear that you had an excellent experience with Support Pets! Providing quality service and helping you and your dog is what we strive for. Thank you for trusting us, and if you ever need anything, we're here to help!
So much easier than having to set up an appointment with my doctor to go in and get my cat registered as an ESA.
Hello Sydney,
Our pleasure! Supporting your success is what we’re here for.
We have not used the service yet, wish us good luck! We hope our experiences are as great as the ads
Hello Yuridiana,
We’re overjoyed that you’re pleased with our service. It’s always our pleasure to be here for you.
Thank you for this opportunity to make both the animal owners and our fur babies to stay with us most of the time while in public.
Hi Sarah,
Thank you for your kind words! We're so happy to be part of helping you and your fur baby stay together more often. There’s nothing quite like the bond we share with our pets, and we know how important it is to have them by our side. If you ever need assistance or have any questions, we’re here for you. Wishing you and your fur baby many wonderful adventures together!
Got everything ready for me right on time thank you. Had issues had to get a return they got it to me fast and customer service was very helpful
Hello Jayla,
We're grateful for your positive review! We’re thrilled that Support Pets could assist you. If you need anything else, we’re always here to help. Have a great day ahead!
Super easy and accessible. It was easy to sign up and apply as well as receive the documents in a quick and timely manner.
Hello Taryn,
Your kind words are a testament to our efforts. It’s always our pleasure to ensure your satisfaction.
I have been very ill and have not been able to review anything yet. However I have received all correspondence.
Hi Donna,
Our pleasure! Your satisfaction motivates us to keep delivering our best.
Renewing my ESA was very easy from paying for it to the doctors questions. You are walked through everything, and everything is explained while you're filling it out. Definitely recommend this for anyone with medical issues and needing help with getting their pet on ESA!
Hello Christine,
Our pleasure! Your feedback means a lot to us. Thanks for your continued support!
This process was extremely fast and seamless. I was not expecting it to be as easy of a process as it was.
Hi Afia,
Our pleasure! We’re glad we could exceed your expectations.
The ESA process for my dog Scout was a simple and easy process. I would recommend it to anyone looking to certify your pet.
Hi there! It’s wonderful to hear that the process for Scout was so simple and reassuring!
Having an ESA can make such a difference, and we’re glad everything went smoothly for you. Thank you for recommending us, and we wish you and Scout all the best on your journey together!
Fast, easy and helpful. I recommend this to anyone looking to get a ESA Certification for their pet!
Hi Sheria,
Thank you for your positive feedback! We’re delighted to hear that our service met your expectations. If you need anything else, feel free to reach out. Have a wonderful day!
Sam is a 16-month-old golden doodle who goes everywhere with my wife and me. She now has creds to by-pass needless scrutiny and barrier to entry. She is without question an ESA who now has her stripes.
Hello Peter,
We’re thrilled to know that you’ve had such a positive experience with Support Pets! Your support inspires us every day. Have a beautiful day ahead!
Easy, seamless experience. I needed a doctor note for various reason and they did not make me feel bad about the experience. Would recommend!
Hello Amy,
Thank you for your kind review! We’re pleased to know that we were able to meet your expectations. If you need any further assistance, we’re always here for you. Have a wonderful day!
Received my documents in less than 24 hours - huge help. Loved that I didn't have to get on the phone with anyone.
Hi Katie,
Our pleasure! Making your journey smoother is exactly what we aim for.
As a senior it's such a blessing because the pet fees are tremendous these days, and not even counting having my loyal friend by my side wherever I go and live. There is no words to express the weight off one's shoulders to be able to not have to worry about leaving your baby behind. I'm so grateful for Support Pets. It takes the weight off of my family as well as myself knowing that this is one less thing for me to worry about. Thanks Support Pets!
Hello Ruth,
Our pleasure! We’re deeply touched by your story and so honored to have been able to help.
It’s wonderful to know that having your furry companion by your side brings you comfort, joy, and healing during challenging times. We truly understand how life-changing this can be, and we’re so glad we could make a difference for you and your loyal friend. If there’s ever anything else you need, don’t hesitate to reach out. Sending you and your furry baby all the best!
It is nice to be able to get an ESA when you aren't able to get a letter from your doctor right away. I don't like that you have to renew every year. I will probably get my letter from my doctor after this initial letter.
Hello Connie,
Thank you so much for your amazing feedback! At Support Pets, we’re dedicated to helping you, and it’s so rewarding to hear we’ve made a difference. Have a fantastic day!
Wonderful and very time efficient I would definitely recommend to anyone looking to get their ASA quick
Hello Claire,
Our pleasure! It’s always a joy to see our service making an impact.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Suzan,
Our pleasure! We take pride in delivering the best experience possible.