Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
This is my 2nd year using this group and it does not always take the time frame given. They are way quicker than that! Thank you for helping me stay in great mental & emotional health.
It was a great experience. They made sure that everything was needed to register your pets and available to you. They were friendly and helpful.
Hi Laura,
Our pleasure! Serving you has been a joy, and we’re glad it’s reflected in your feedback.
Very easy. So easy very quick. So quick. Didnt have to pay my apartments million dollar pet fees or rent.
Hello David,
Our pleasure! Your satisfaction is our priority, and we’re glad to know that our efforts have had a positive impact.
My personal experience with getting my pet certified was fast, easy, and affordable. I got approved in less than 24 hours. Also got a really nice discount on my package.
Hi there! Thank you for sharing your experience!
We’re so glad to hear that the process was fast, easy, and affordable for you, and that the discount added even more value. It’s wonderful that your pet can now provide the comfort and security you need in those situations. If you ever have any questions or need further assistance, we’re here for you!
Thanks for trustin and chosing us!
Support pets made it quick and easy with zero complications. I had to message support to add a second pet and they responded right away. I highly recommend!
Hi Beth,
We truly appreciate your support! Thank you for your trust, and have an amazing day ahead!
I can breathe, easy, knowing that my emotional support fur babies can go where I go and live where I live hasslefree.
Hello Nathan!
It’s wonderful to hear that you have peace of mind knowing your emotional support pets can stay by your side! That’s exactly what we strive for. If you ever need anything, we’re always here to help!
The form and questions were understadable and easy to do. This made the process so easy and effortless
Hello Melissa,
Our pleasure! Your kindness really brightened our day. Thank you for your feedback!
Very good experience. Was very easy to understand and was very quick in getting it registered. They understand the need of having a support dog and was very detailed of it's uses for my dog.
Hello Thesna,
Thank you so much for your kind words! We’re thrilled to hear that you had a smooth and positive experience with us. Understanding the importance of your support doga nd making the process clear and efficient is always our goal.
If you ever need assistance in the future, we’re here for you. Wishing you and your furry companion all the best! 💙🐶😊
While I havent tested the validity of ESA working yet with my dog, the process of obtaining everything needed was quite simple, quick and easy.
Hi Merridy!
Thank you for sharing your experience. We're glad the process of getting your documentation was smooth and straightforward. If you have any questions when you're ready to use it, feel free to reach out—we're here to help.
My experience was great until you forced me to do a long winded review with at least 50 characters. Tysm
Hello Luke!
Thank you for your feedback, and we're glad to hear your overall experience was great. We appreciate you taking the time to leave a review—even with the character requirement. If you ever need anything, we're here to help!
Recieved the documents fast and videos are very help. Glad my baby can travel with me more now. No longer separated!
Hi Anthony!
That’s so wonderful to hear! We’re glad the process was quick and that the videos were helpful. Most of all, it’s great knowing you and your baby won’t have to be apart. If you need anything down the road, we’re here for you!
Love how Stressless the process is! Very quick response and I was approved for another lease with my Rottweiler!
Hi Natalya,
Our pleasure! We are dedicated to helping you stay on track and thrive.
Needed this to have Sammie being there with me all the time. She is my happiness and makes going out tolerable.
Hello Glennda,
We’re so glad Sammie can be by your side where she belongs.
When an animal brings that kind of comfort and stability, it’s not just a pet — it’s support.
Thank you for trusting Support Pets to help make that possible. We’re here for you both!
The process was easier than expected. I wasn't hard at all and it just took a few minutes to complete.
Love it! I didnt have time to go through the process of going back and forth with my medical provider so this service really saved me hours. Thanks.
Hi Elisha!
We’re so happy to hear it made things easier for you. Saving time while still getting the support you need is exactly what we aim for. Thanks for trusting us—we’re here anytime you need help.
Thought vest leash tag were included in ESA price. Was offered 50% off waiting for instructions on how order. Cheryl Kromer
Hello Cheryl!
Thank you for your message. The vest, leash, and tag are part of an optional bundle, not included in the base ESA service. If you were offered a discount, you should receive follow-up instructions shortly. If not, feel free to contact us at info@supportpets. Com, and we’ll be happy to help you complete your order.
Going through the process of being qualified and approved was sooooo easy. Great for those who are crunched on time
Hello Katelyn,
Our pleasure! Knowing we’ve provided value makes our work so fulfilling.
I had a great experience i got my papers with no problems and the customer support is great and very on time
Hello Jacob,
We deeply appreciate your support. It’s always our pleasure to deliver the best we can.
I was told one price, charged more than I expected. Asked for an adjustment and received it. Gotten an email indicating that I would receive an ESA Vest and Leash but then was told it wasn't included in the package I signed up for. Very confusing
Hi there!
We apologize for any inconveniences that we might have caused you.
We have a plethora of items, bundles and packages with different prices. If you have any doubts about the items we sell or your order, we have a customer support team that works 24 hours to assist you! Just contact us and a representative will always guide you:
Send an e-mail to info@supportpets.com
Or click the "chat" on our website.
Count on us
I wanted to be able to take my little dog with me when I went places. I seen other people with their dogs in the mall. However did not know how easy it was to get my dog registered as an ESA dog. And it was.
Hello Suzan,
Our pleasure! We take pride in delivering the best experience possible.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lauren,
Thank you for your loyalty and for sharing your experience! 🐾💙 We’re thrilled to hear that we’ve been able to support you for a second year and that the process exceeded your expectations. Your mental and emotional well-being is so important to us, and we’re glad we could play a part in helping you. If you ever need assistance, we’re always here for you. 😊🐶✨