Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Simple process. Straight and to the point. Documents arrived and ready to be downloaded. I wish the add-ons weren't so expensive.
It was quick to get the papers and that helped me out all. So for that I appreciate yall so much and so I just wanted to thank you
This was the fastest and easiest process! I received. I received my documents within 24hrs and was able to use them right away!
Hello Diane,
We’re so happy to hear that, and we’re glad the process was quick and easy for you! Thank you for choosing Support Pets, and a big thanks to Puppy Love PR for the referral.
Wishing you and your fur baby all the comfort, joy, and support your ESA brings.
Quick and timely... I have two small dogs a a $#*!zi/mix and a Yorkie/mix... MAX and Milo... so it was nice to have them ready.
Hi Debra!
Thank you for sharing your experience—it’s wonderful to hear that Max and Milo are all set for the move with you. That bond is so special, and we’re glad we could help make sure they stay by your side. Wishing you a smooth transition to your new home!
Getting my pet approved for ESA was easy and fast and the paperwork was here in 24 to 48 hours no issues great experience
Can't wait to start taking my pet where I can go,
Hi Peggy,
Thank you so much for sharing your experience with us. We're so glad to hear that the process was quick and smooth for you, and that you received your ESA paperwork in no time. We understand how important your pet is to you, especially given the challenges you've faced, and we're honored to be part of your journey. If you ever need anything further, we're here to support you and your furry companion every step of the way. Wishing you both many comforting moments ahead! 🐾❤️
It was throrough, quick, and helpful. Very professional as well as painless. The service was amazing.
Hello Kassandra,
Our pleasure! We take pride in ensuring a smooth experience, and it’s great to hear that we’ve met your expectations.
Wonderful and easy to fill out and get approved. Although I had a problem with my documents and had to contact custormer service
Hi Rena Marie,
Our pleasure! We’re grateful for your trust and are so glad to know you had a good experience.
I love support pets I am able to have my support animal thanks to their fast service and experienced/ licensed therapist. I am soooo happy.
Hello Catherine,
Thank you so much for sharing your kind words and trusting us during such a difficult time. We're truly honored to have been a part of your journey and are so happy to hear that you're able to have your cat with you for comfort and support. Your strength is inspiring, and we're grateful that we could help you find the peace and companionship you needed. If there's anything else we can do for you, please don't hesitate to reach out. Wishing you and your cat all the best!
So far i haven't been able to get questions answered. I can't get what I wanted ordered. I almost canceled my order.
Hi Nicole!
We’re really sorry to hear about the trouble you've had getting your questions answered and placing your order—that’s not the experience we want anyone to have. Your support animal is important, and you deserve clear communication and help every step of the way. Please reach out to our customer support again through chat or email so we can make sure everything gets resolved properly. We're here to help make things right.
Wasn't a clear transaction process. Was charged before I was able to see a subtotal. All was cleared up.
Hello Rosemary!
Thank you for your feedback. We’re glad everything was eventually cleared up, but we’re sorry to hear the process felt unclear and that connecting with support was challenging. We appreciate you choosing us for something as important as your health, and we’re always working to improve the experience. If you ever need assistance, our support team is here to help at info@supportpets. Com.
Looks like a scam you enter 50 charecters no no no@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
Hello Bernard!
We understand your concern. Our service is legitimate and designed to support individuals who need emotional support animal documentation for housing, following the guidelines of the Fair Housing Act. If you have any questions or would like clarification on how the process works, we're here to help.
This was a seamless process easy to register my dog great costumer service and great info for my dog
Great experience! Been using the service for years on end! Saves me so much money when traveling or for housing! I love my fur babes
Hi Garielle,
We’re grateful for your positive feedback! It’s fantastic to hear that we could make a difference for you. If you need anything else, we’re here to assist. Have a great day ahead!
This site was easy to use especially when you don't have a lot of time to get things done. I had my information in within 5 minutes.
Hello Shelley,
We truly appreciate your wonderful feedback! It's great to know that we could assist you. If you have any questions in the future, we’re here to help. Wishing you a fantastic day!
Was very easy from step1 to the last step. The whole process was easy and I like the help you can get and get answers quickly
Hi Deborah!
We’re so glad to hear that, and we really appreciate you sharing your experience! It’s great to know the process felt smooth and helpful for you. Thanks for trusting us—Tippy is lucky to have you!
Very simple and straightforward.
I'm very excited for me and my furbaby to be able to stay together.
Hi Kiara!
We're so glad to hear that the process was simple and straightforward for you! Keeping you and your furbaby together is what matters most. If you ever need anything, we're here to help!
I enjoyed how easy and how fast i got my approval I aplyed late at night and got approved by the next day
Hello Paola,
Our pleasure! Knowing we’ve made a difference reassures us that we’re on the right path, and we’ll keep working to provide excellent service.
The experience was good and helpful. I hope to keep having more good experience with y'all's company.
Hi there! Thank you for your feedback.
We’re glad to hear you had a good and helpful experience with us. We’re here to ensure your future experiences are just as positive. If you ever need assistance, feel free to reach out.
It was Great I was concerned the process would be very time consuming, but it wasn't. It was truly easy process.
Thank you
Hello Sherry!
We're so glad the process turned out to be easy and stress-free for you. Thank you for trusting us, and we appreciate you giving us a try based on what you heard. We're here if you need anything else.
This is my 2nd year using this group and it does not always take the time frame given. They are way quicker than that! Thank you for helping me stay in great mental & emotional health.
Hi Lauren,
Thank you for your loyalty and for sharing your experience! 🐾💙 We’re thrilled to hear that we’ve been able to support you for a second year and that the process exceeded your expectations. Your mental and emotional well-being is so important to us, and we’re glad we could play a part in helping you. If you ever need assistance, we’re always here for you. 😊🐶✨
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Raquel,
Our pleasure! We love hearing how happy our service makes you. Thanks for being awesome!