Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very easy and quick gave me all the information I needed and approved me and my pet at the time it said it was.
It was easy and fast. I couldn't have afforded to keep my cats without them. Now it is possible to keep them. Thank you very much.
Hello Teresa,
Our pleasure! It’s great to see our service having a real impact.
This was a savior for me and my pet. This was quick and the process easy to guide through. I'm beyond grateful!
Hi Ronald!
Thank you so much for your kind words! We're truly glad the process was helpful for you and your pet. It means a lot to know we could support you—please reach out anytime you need us.
Easy process and save me lots of money! My dog is my world and i couldn't be happier I found this service!
Isaiah,
We love hearing that—thank you! We’re so happy we could help make things easier and more affordable for you. Your dog is clearly very loved, and we’re honored to be part of keeping you two together where it matters most.
If you ever need anything in the future, we’ve got your back!
It was quick, effective & extremely helpful. I'm thoroughly appreciative for the help & may be back for the 2nd one soon
Hi Caylen!
We're happy to hear the process was quick and helpful for you! Thank you for trusting us, and we’d love to assist you again when you're ready for your second one. Let us know if you ever need anything!
Very easy to apply for ESE. I'm so happy I was able to get psychritic support. Love that there was a licensed vet to seal our approval..
Hello Helen!
Thank you so much for sharing your experience—it’s wonderful to hear that everything came together so smoothly for you and Sassy. We’re glad the process was easy and that you felt supported every step of the way. It means a lot that your neurologist recommended us, and we’re honored to be part of your journey.
Y'all have no idea how I appreciate what you did for me and Marley Mae. We couldn't never be apart. Thank you again so very very much.
Hi Lorene,
Our pleasure! Seeing your positive experience keeps us inspired every day.
Quick and easy. Could do better when it comes to requesting landlord form. I'm not able to send the landlord form myself so it would be easier if my landlord had a way of contact to get it signed.
Hi Mireya,
While we currently rely on customers to send the forms directly, having an option for us to contact landlords directly is a great suggestion. We’ll share this feedback with our team to explore ways to streamline this step in the future.
In the meantime, if you need assistance with your landlord form or have any other questions, feel free to reach out. We’re here to help! 💙😊
I gotten my documents in less than a 24 hour window! My landlord has his own files I have to get signed and all I have to do is submit it to them and they'll get it done for me! Having everything I need in one place is amazing!
Hello Tony,
Our pleasure! We’re grateful for your support and love hearing about your experience. Thank you!
It was very easy to fill out the form & get certified. Impressed with how fast & simple it was to get the certification
Hi Wendy! Thank you for sharing your experience.
We’re happy to hear that the process was fast and simple for you. If you ever need any assistance or have questions, don’t hesitate to reach out. We’re here to help.
This process was quick and easy to follow. All you do is answer a few questions, add your information and pay. Thank-you
Hi Jan,
Your kind words mean so much to us! We’re so glad to hear that we could help you. If you need further assistance, don’t hesitate to reach out. Have a great day!
Support Pets helped me get the paperwork I needed that allowed me keep my pets as emotional support animals.
Hello Selena! We’re so glad we could provide exactly what you needed to keep your pets as emotional support animals.
Your kind words about our responsiveness mean a lot to us. If you ever have any questions or need further assistance, we’re always here to help!
I always have a good experience with the ESA/Support Services. They want to help you and they want you satisfied.
Hi Carolyn,
Our pleasure! It’s great to hear that things are working well—your success reflects the kind of service we strive to provide every day.
My experience couldn't have been better. If you have a pet this is so simple it should be a no brainer. It took very little effort and now my pets are certified with documentation AND a license to display legitimacy. I am very pleased.
Hello Stone,
Your kind words truly made our day brighter! Thank you for choosing Support Pets and for letting us be a part of your journey. Have a fantastic day ahead!
The process is very quick and easy. I have spoke to them on the phone as well and are very patient and very nice.
Hi Sherry! Thank you for your kind words!
We’re so glad you found the process quick and easy and had a positive experience speaking with our team. Your dogs are lucky to have someone who cares so much about them. If you need any further assistance, we’re here to help!
Such a hassle free process! Within a single day I had my papers and had them uploaded to my pets profiles!
Hi Cierra!
We're so glad to hear the process was smooth and that you received everything so quickly. It's great that you were able to get everything uploaded and ready in no time. Let us know if you need anything else along the way.
I was very pessimistic about this whole thing but WOW did they amaze me. It was very fast considering and when i contacted support they got back to me ASAP. Communication was great, service was awesome, and the experience was easy sailing.
Hi Ryan,
Your feedback means so much to us! Thank you for letting us help.
The experience was painless to qualify my dog as an ESA. I'm grateful for your service, now I can obtain a home without restrictions. Thank You
Hi there,
Our pleasure! Seeing your positive experience is the best reward we could ask for.
Very fast service. Told them my dog had to be certified quick and they got it done in less then 48 hrs. Thank you.
Hi Scott,
Our pleasure! Your positive feedback makes all our efforts feel so worthwhile.
My daughter has 2 seizure disorders and was in a very bad car wreck and we really needed her to be able to take her best friend with her everywhere.
Hi Nina,
We're so happy to hear that your experience was fantastic, and we’re honored to have been a part of helping your daughter and her best friend. It's truly our mission to provide a safe, easy, and quick process for those who need it most.
If there's anything else we can assist with, feel free to reach out. We're here for you every step of the way! 😊 Thank you for choosing us!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Na W,
Our pleasure! Helping you is what drives us every day.