Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
This was a very quick and easy process and relieved stress for me as I planned for a move into a new place. After this, I knew my fur babies were safe from landlords and I could keep them with me. They are both cuddling with me now and I can't imagine not having them with me.
It was very fast easy and user friendly. I was amazed at how fast and easy it was to get it all done.
Hi Walter,
Our pleasure! It’s customers like you who make it all worthwhile. Thanks for your feedback!
My experience with Support Pets went great. I received all of my documents and I'm looking forward to meeting my new dog.
Hello Claire,
Thank you for your wonderful feedback! We’re happy to know that Support Pets was able to assist you. If you need further support, feel free to reach out. Have a great day!
It was super easy to work with the website and get the required documentation for my dog to become my ESA. Thank you!
Hello Ahsley! Thank you for sharing your experience!
We’re so glad you found the process easy and straightforward. High reviews are something we work hard for, and we’re happy to have met your expectations. If you ever need further assistance, we’re here to help!
This place and staff is the best. This is not the first time they helped us so very much. Very concerned.
Hello there! Thank you for your kind words and for trusting us again!
We’re so glad we could assist you, and that you had another positive experience with our team. Your support means so much to us. If you ever need anything else, we’re always here to help!
Very easy going process. It explained all the details thoroughly enough that I did not have any questions. The follow up emails and videos were also very helpful!
Hi there! Thank you for your feedback!
We’re so glad to hear that the process was easy and clear for you. It’s great to know that the follow-up emails and videos were helpful as well. If you ever need further assistance, we’re always here to help!
Thanks for trusting and chosing us.
Best around. So nice being able to go around traveling with my Pet. Thank You So much for the Relief.
Hi Donna,
Our pleasure! We’re delighted that you had such a positive experience with us.
The quickest and most effective service for ESA verification. I was able to complete from the convivence of my home within minutes. Highly recommend to anyone needing their pet to become an ESA.
Hi Stefhanie,
Thank you so much for your kind feedback! We’re delighted you had a great experience with us. Have a wonderful day!
Requested hard copy and offered to send if I sent 9.99 this in addition to the initial cost.thats a wonderful way to take advantage of people
Hi there! We’re really sorry to hear about your experience.
Our support team is ready to assist you and address your concerns. Please reach out to them at info@supportpets.com (you’ll receive a response within 48 hours) or start a live chat on our website at https://www.supportpets.com. They’ll work to make things right for you.
It was smooth and easy, my apartment is complaining about my dog almost everyday. He's a good dog but he came from a shelter so he does bark when he's home alone. The esa would help tremendously. Protecting us from being kicked out or fined
Hi Treashawn,
Our pleasure! Your feedback reassures us that we’re delivering real value.
Needed to get my dogs certified and it was quick and easy! Not more than 24hrs and I had my documents and a digital id card
Hi Charles!
Thank you for sharing your experience. We're glad the process was quick and smooth for you, and that you received everything you needed in such a short time. We appreciate you choosing us for the great pricing and are here if you ever need anything else.
I couldn't find the link for my documents at the bottom of the page. My mother just passed away and I'm really grieving. I need my ESA with me.
Hello Diane,
We’re truly sorry for your loss — our hearts are with you during this incredibly difficult time.
Your ESA is more than just a companion — they’re comfort, grounding, and strength when it’s needed most.
If you’re having trouble accessing your documents, please reach out to info@supportpets.com or use the chat on www.supportpets.com — our team is here to help right away. You're not alone.
Thank you for your help with get Scooby certified. I am looking forward to watching all your training videos.
Hi Amy,
Thank you for your wonderful feedback! We’re so glad to hear you had a positive experience. If you need anything, don’t hesitate to reach out. Have a lovely day ahead!
Support Pets has helped me so much get my Rocky registered as an ESA, it has made my life so much easier. Thank you
Hello Leschelle! We're so happy to hear that Support Pets made the process easy for you and Rocky! Having an ESA can make such a big difference, and we're glad we could help. Thank you for trusting us, and we wish you and Rocky all the best!
Fast, easy, and cheap! Highly recommend. I used Support Pets when I couldn't get in to see my Psychologist soon enough to get what I needed.
Hi Kelly!
We're so glad we could provide a quick and easy solution for you! Thank you for your recommendation—it means a lot. If you ever need anything in the future, we're here to help!
Support Pets made it very easy to register my cat as an ESA. I received my documents within 48 hours and was contacted throughout the process to ensure all my questions were answered.
Hello there! Thank you for sharing your experience!
We’re thrilled to hear that the process was quick, efficient, and easy for you. Ensuring your questions were answered along the way is always our goal. If you need any further assistance, feel free to reach out—we’re here to help!
Thanks for chosing us.
Support Pets was awesome answering questions and quickly I received documents, vest and leash very fast. Thank You Support Pets!
Hi Velinda!
That’s so great to hear—thanks for taking the time to share! We’re really glad everything arrived quickly and that our team was able to answer your questions along the way. We're always here if you need anything else!
Great response and experience. Easy to follow the steps. Got the documents quickly to turn into my landlord. Thank you!
Hi Jessica,
Your feedback motivates us to continue improving. It’s our pleasure to support you every step of the way.
Always recommend this app. Has always help me to get my pet into my loving arms. Thanks to them I can be reunited with my cat.
Hi Alejandro,
Our pleasure! We’re so glad we could help make things easier for you.
Very easy and quick gave me all the information I needed and approved me and my pet at the time it said it was.
Hello Na W,
Our pleasure! Helping you is what drives us every day.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Vikki,
Thank you for taking the time to share your thoughts! It’s a pleasure to serve you. Wishing you a truly wonderful day!