Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Thank yo and our cats love us as much as we love them, yes they do get on our laps and make their presence known
Process is easy to do. Fast downloads. Still waiting on my mailed copies. Pricing could be a bit better.
This was a very easy process. I had no issues with the website or inputting information about my 2 dogs.
Hello Jaci,
Our pleasure! Your experience is important to us, and we’re glad to be a part of it.
The whole process from start to finish is very painless. You answer a few questions and within a few days you get your results
Hi Lindsay! Thank you for sharing your experience!
We’re glad to hear the process was simple and painless, and we’re happy to have resolved the payment issue quickly for you. If you ever need further assistance, don’t hesitate to reach out—we’re here to help!
It was difficult in the beginning, but I called and was put at ease that my subscription was exactly what I requested.
Hello Gladys,
Our pleasure! We’re so grateful for your feedback and support. Thanks for letting us be part of your journey!
Very unhappy. Tag and plastic card are not very attractive. Card, Very boring. We go back to my other company.
I enjoyed the helpful hints the person in the video gave me. He certainly knew what he was talking about.
Hi Barb,
Our pleasure! We’re so glad to hear you had a great experience with us. Thanks for sharing!
So far the process has been easy. It will be nice to travel with my Fendi and not have to worry about where she is or who is taking care of her.
Hi Diana,
Thank you for your thoughtful review! We’re thrilled to hear that we could assist you. If you need anything else, feel free to contact us. Have a great day ahead!
I being seeing the advertising video for a while on Facebook and Instagram so I decided to get it for my dogs.
Very easy to use and I was approved very fast.id definitely recommend it to some of my other friends.
Hello Alexis! Thank you for your feedback.
We’re glad you found the service easy to use and appreciated the fast approval process. Your recommendation means a lot to us. If you or your friends ever need assistance, we’re always here to help.
I care a lot about my dog, she is my everything, I just don't have the money for all of this being offered
Hello Hilda,
Our pleasure! We’re so glad our service has been a great fit for you.
Was quick and easy, im a college student and been struggling in my classes without my cat with me and my campus only accepts esa or service animals.
Hello Damiah,
Our pleasure! It’s fantastic to know our service has been useful for you.
I have been with support pets for 2 years and its wonderful. I can take my cats places due to my ptsd and depression
Hi Brenda,
Our pleasure! Knowing that we’ve made things easier for you is always rewarding, and we’re here to help whenever you need.
I absolutely adore this I couldn't imagine moving without my babies they mean so much and bring me comfort this gave me that opportunity
Hello Kristan,
Our pleasure! We’re happy to know our service has been beneficial to you, and we look forward to continuing to support you.
It was very helpful and quick and rilly easy to figure out to get my order shipped out thank u for all the help
Hi Louie! We're so glad to hear you had a quick and easy experience! Thank you for trusting us, and we appreciate your kind words. If you ever need anything, we're here to help!
The entire process from start to finish was so easy that I was concerned I was getting scammed, but when all is said and done, it was exactly as described! Highly recommend if you need to certify your ESA.
Hi there! Thank you for sharing your experience!
We’re so glad to hear the process was easy and lived up to your expectations. It’s wonderful to know our team was able to assist you promptly and kindly. Your recommendation means a lot to us, and we’re here whenever you need support.
Thank you for trusting and choosing us!
So thankful for Support Pets for knowing exactly how to help and doing it so quickly! The ESA documents and extras were perfect for my situation!
Hello Joanne,
Our pleasure! We’re so happy we could provide the service you needed. Thanks for trusting us!
Very quick and easy service! I got everything approved within 48 hours and was able to receive all documents.
Hello Roberto,
Our pleasure! It’s a privilege to serve customers like you.
This process of certifying my pet as a service animal to accommodate my needs has been a great experience. All of the support shown to me and my furball has been beyond exceptional and I cannot express my gratitude enough. Thank you!
Hi Rylan! We're so happy to hear that you had a great experience and felt supported throughout the process! It's wonderful that your furry companion can now officially be there for you when needed. A big thank you to your friend’s friend for the recommendation, and if you ever need anything, we're here to help!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi John! Thank you for sharing your experience!
We’re so glad we could help you save on those extra costs and keep your beloved cats with you. It’s clear they’re an essential part of your life, and we’re happy to have provided an affordable solution. If you ever need anything else, we’re here to help!