Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very informative and helpful! The ESA response was awesome!
I have my papers on time, and i can go to anyplace with Luna. I'm so really happy I'm waiting for the vest and everything
I still have not received Braxton's ESA certificate. I have everything else. I need it for the office at my new apartment complex. Thank you
Hello Debbie,
Thanks for reaching out—and congratulations on your new apartment! 💙 We're so glad you chose us and that a friend referred you!
If you've already received everything else but are still waiting on Braxton’s ESA certificate, it may have been delayed or possibly ended up in your spam or promotions folder, so please be sure to double-check there.
If you still don’t see it, our support team will be happy to help! Just send an email to info@supportpets. Com with your order details, and they’ll make sure you get what you need for your apartment office.
We’re here for you and Braxton every step of the way!
It has been an easy process! I really think everyone who is in need of an ESA should go thru this site!
Hi there! Thank you for your kind words!
It’s great to hear that the process was smooth and straightforward for you. Your recommendation means so much, and we’re glad we could help. Wishing you and your ESA all the comfort and support you deserve!
No issues at all.
Good service for the most part.
Fast service and good customer service.
A blessing in time of need.
Hello Tammy,
Our pleasure! We love hearing from happy customers like you. Thanks for sharing your experience!
It is nice to be able to take Sandy with me where I go, She is always by my side. Thanks to Support Pets
Hi Ronald!
Thank you for sharing your experience. We’re glad to hear Sandy can stay by your side and that the process made that possible. We appreciate your trust and are here if you ever need anything else.
The doctor's NPI registry # of my doctor was *******890 which when you look him up online, it's not his registry number.
Hello Amy,
We sincerely apologize for the delay in response and any concerns regarding the NPI registry number. We take these matters seriously and want to ensure everything is correct for you.
Please email us at info@supportpets.com with your order details so we can investigate this issue immediately. If you've already reached out and haven't received a response, please check your spam or junk folder, as emails sometimes get filtered there.
We truly appreciate your patience.
Thank you so much for helping me get my ESA letter. It was a breeze very easy to do. I thank you so much now I can take my little furry friend with me when I travel and when I get a house or apartment.
Hello Angel,
Our pleasure! We’re so glad you had a great experience. Thanks for your support!
So glad I chose Support Pets for my ESA certification! Amazing service, so quick and wallet friendly.
Hello Maria! Thank you for your excellent feedback!
We’re so glad you found the service quick and affordable. We’re always here to help if you need any further assistance!
This was so easy. I expected to be complicated. But it was not, very easy quick and fast. And fast response... It's been great experience..
Hi Jose,
Our pleasure! We're so glad we could exceed your expectations. Thanks for your kind words!
Reregistration and updating info was easy. I'm glad support pets makes it possible for us to keep our friends next to us.
Hello Philip,
Our pleasure! We’re so happy to hear that we could make your day a little brighter.
Thinking about getting the housing verification also depending if it required but this process Very helpful an quick would recommend
Hello Audriana,
Our pleasure! Your positive feedback means so much to us.
I was facing eviction because of my pet and needed to get him registered as a service animal quick! Support Pets did exactly that for me
Hello Quintin,
Our pleasure! Supporting you is what makes our work so meaningful.
Fast and easy thank you. Appreciate it it and was able to download to my Apple wallet! Was very affordable too!
Hello Priscilla,
Our pleasure! Your feedback reassures us that we’re on the right path.
Used support pets multiple times and reffered many friends and family who have all had a great and easy experience.
Hi Nailea,
Thank you so much! We're honored to have your trust—not just once, but multiple times—and we truly appreciate you referring your friends and family.
We're always here to make the process easy and reliable for everyone who needs support.
It was very simple and fast. It helped us get into a townhome without paying extra rent and pet deposits.
Hello Kyle,
Thank you for sharing your experience! 😊🐾 We're so glad the process was simple and fast for you and that your ESA letter helped you secure housing without extra fees. That’s exactly why ESA protections under the Fair Housing Act (FHA) exist—to ensure people can live with their support animals without financial barriers.
If you ever need anything in the future, we’re here to help!
This was going to be a 4 star but the fact you are forcing me to write a review has made me change this to a 1. Now please stop spamming my email. I already paid for the documents and got them and am satisfied so you sending me 4 to 5 emails a day after the fact is super annoying. Thanks.
Hello Robyn,
We apologize for the inconvenience caused by the frequent emails. We understand how that can be frustrating. If you'd like to stop receiving further emails, please reach out to our support team at info@supportpets.com, and we'll make sure to take care of it for you. We appreciate your feedback and thank you for your understanding!
Perfect and smoothe experience overall! They get it done fast and efficiently and the 35$ fed aid helps a lot!
Hi there Noah!
Thank you for your kind words! We're so glad you had a smooth and efficient experience. It’s great to hear that the financial aid option was helpful as well. We appreciate you choosing us for your ESA needs!
I would've have liked to see the more information and what else I could have added instead of buying just what the website put in your face and had to buy the Esa without getting the rest of information
Hello there! Thank you for your feedback!
We’re glad to hear you found the team friendly and kind, but we’re sorry if the website didn’t provide all the information you were looking for upfront. Your comment helps us improve the experience for everyone. It’s heartwarming to hear about the mutual support between you and your dog—what a special bond! If you ever have questions or need further assistance, we’re here to help.
Thank you for choosing us!
This is my second year with Support Pets and I've received my documents both times quickly and efficiently. The same doctor did my renewal which is really great too! I received my renewal within 12 hours of submitting my questionnaire. There was some kind of glitch with my auto-renewal and I had to manually do it, but once I contacted support they were fast in figuring out what happened and resolving it! The ESA approval/renewal and customer service are both top notch and I'd recommend Support Pets to anyone interested in making their pets an ESA!
Hello Rachel,
Thank you for sharing your experience! We're so glad to hear that your ESA approval and renewal process was smooth and efficient, and that our support team was able to quickly resolve the issue with your auto-renewal. Providing fast and reliable service is our top priority, and we truly appreciate your trust in us for a second year. If you ever need anything in the future, we’re here for you!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jennifer!
We’re so happy to hear that you received your papers on time and that Luna can be by your side wherever you go. It’s great that everything is coming together for you. If you need anything while you wait for the vest and accessories, just let us know.