Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I had a support dog but he pass away had a good experience with this company
After divorce had to mo e I. Apartment everyone tripping had just lost my mom couldn't lose my fur baby too
They did over charge me which made me panick because of bills but they resolved the issues with care and swiftly.
They definitely made it fast and easy. I was complete with the quiz and was prequalified in less than 30 minutes.
Hello Nancy,
Our pleasure! We're glad to know our service has been a valuable part of your experience, and we're here to continue delivering the support you deserve.
It's helped so much being able to take my little fur baby everywhere with me without having to be worried if she can enter or not.
Hi Christopher,
We truly appreciate your positive review! It’s always rewarding to know we’ve made a difference. If you need anything else, feel free to reach out. Have an amazing day!
I appreciate that you all provided this service online. I'm happy that I can have my fur baby as my support pet instead of having to get another pet.
Hi Lydia! Thank you for sharing your experience.
We’re so glad we could provide a quick and convenient service for you. It’s wonderful to hear that you can keep your fur baby as your support pet. Providing accessible online services for individuals like yourself is something we’re proud to offer. If you ever need further assistance, we’re here to help.
AWESOME AND TOTALLY EASY IT WAS SOOOO FAST... I RE DID THE QUESTIONARE WITHIN 2 HRS. I HAD MY DR. DOCUMENTS IN MY E-MAIL
MY LIL 14 MONTH OLD LIL BEAUTIFUL SWEEEEET PRECIOUS SPOILED BEBE GIRL FURRRR DAUGHTER PRINCESSBEAR AND I ARE SOOOO EXTREMELY THANKFUL FOR SUPPORT PETS WHICH GRANTED US OUR SUPPORT PETS PACKAGE AND OFFICIAL DR. AND TRAVEL AND HOUSING LETTERS SOOOO I WOULD BE ABLE TO HAVE MY BEAUTIFUL PERSIAN MIXED WITH MUNCHKIN CAT PRINCESSBEAR WITH ME ABSOLUTELY 💯% EVERYWHERE AND ANYWHERE WITH ME 24/7. WE COULDN'T BE MORE PLEASED... THANKS DR. FRANK WELCH AND SUPPORT PETS!🐈🐻🐾🐾🐱😸😻😺😇😊
Wonderful product easy to use and extremely helpful! Perfect for my needs so happy this is available.
Hello Carly,
Our pleasure! Your support means the world to us. Thanks for letting us know how we did!
Easy to use fast but only flaw is they don't tell you the tracker comes free with your pet and I paid for it. They also want you to buy the whole package vrs buy the items you only need.
Hello Tehyaonna,
While our primary product is the ESA letter, additional items like trackers, ID cards, or accessories are typically offered as separate add-ons for convenience. We aim to keep our pricing transparent and give customers the option to choose what they need instead of requiring them to purchase a full package.
If you believe you were charged for something that was supposed to be included, we recommend reaching out to our support team at info@supportpets.com with your order details. They’ll be happy to review your purchase and address any concerns.
It was a very stress free experience. They were quick, efficient, and provided quality service. Very easy to follow when it came to information and receiving your documents. Would recommend them to anyone needing to get it done!
Hi Katya,
Thank you so much for your glowing review! We're thrilled to hear that the process was quick, stress-free, and easy to navigate on mobile. Your recommendation means the world to us! If you ever need assistance again, we’re just a message away. Have a fantastic day with your ESA! 🐾💙
My experience with support pets was wonderful and I will recommend your services to my family and friends.
Hi there Valencia! Thank you for your kind words and for recommending us!
We're so glad you had a wonderful experience. It’s great to hear that your sister trusts us as well. If you ever need anything, we’re here to help!
It was easy, helpful,overall a great experience and I would recommend to anyone who has animals and they are your support
Hi there! We’re so happy to hear you had such a great experience!
It’s wonderful to know the process was smooth and helpful for you. Thank you for recommending us—it means so much. Wishing you and your furry friend many happy moments together!
Extremely happy with the speed and the efficiency. As someone with clinical depression and recently diagnosed with breast cancer I need this ESA.
Hi there Marcia! We're so glad we could provide a quick and easy process for you.
Having an ESA can make such a difference, especially during challenging times. Wishing you strength and comfort, and if you ever need anything, we're here to help!
I didn't have any problems with anything. Everything was broken down and explained in a very good manner.
Hello Freda,
Our pleasure! We’re always happy to know our service has been valuable to you.
Easy and quick! I would recommend this for anyone that needs their pet as an emotional support animal.
Hello Julie,
Our pleasure! We’re honored to be your trusted service provider.
It's been very helpful so far. But I would like to talk to someone about exchanging the vest I received it is too small for my dog
Hi Margaret,
We’re so glad to hear that our service has been helpful for you! Regarding the vest, we’d be happy to assist you with an exchange. Please reach out to our customer support team at info@supportpets.com or use the chat option on our website, www.supportpets.com. They'll be able to help with the exchange and ensure your dog gets the correct size. Thank you for your patience!
Overall it was a very smooth process to complete. I didn't have any issues and I received a response back within 24 hours.
Hi Paul,
We truly appreciate your feedback! It’s wonderful to know we could meet your needs. If you ever need support again, feel free to reach out to Support Pets. Have a great day!
Everything was really fast and easy. I was approved almost immediately and I received everything needed in no time at all.
Hello Thomas!
We're glad to hear everything moved quickly and that you and Boone got the support you needed. It's great that our team was able to confirm your deluxe kit was in process. Thanks for choosing us, and we're here if you need anything else.
They were super quick and did a great job. But the wrong breed of dog was listed, which is probably my fault. Overall awesome experience!
Hello Avery,
Our pleasure! We’re grateful for the opportunity to serve you.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Justice,
Our pleasure! Your feedback reassures us that we’re providing the experience we aim for, and we’re always happy to help.