Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Highly recommended. Makes life easier. Now my furry buddy can go with me to Court Hearings, Travel and stay at any Resort
Very straight forward and instructive when filling out paperwork, also certification arrived the next day.
Hello Erica,
Our pleasure! Your feedback keeps us inspired to keep improving, and we’re always happy to be of service.
They worked so fast and ensured I could bring my puppies homes without a problem, great company to work with!
Hello Indya,
Our pleasure! We’re always working to improve, and knowing that our service has met your needs means a lot.
I was able to get my two cats registered as ESA through support pets within 15 hours of paying and filling out the info. Amazing Thankyou!
Hello Brylie,
Our pleasure! It’s always rewarding to hear that our efforts have made things easier for you.
They are reliable and make sure to remind me of renewals. Never had an issue with documents or customer service. Thank you for the help!
Hi JaLee!
We're so happy to hear that you've had a reliable and smooth experience with us! Thank you for trusting us and for your kind words. We truly appreciate your friend's referral and are always here if you need anything. 🐾😊
Easy and a quick turnaround. Positive experience that I would recommend to all seeking ES from your pet.
It was an easy efficient process to get all the paperwork down. Documents were provided in a timely manner. Great group of workers
Hi there!
We're so happy to hear that the process was easy and efficient for you! Our team is always here to help, and we're glad we could assist in getting your animals registered. Thank you for trusting us—let us know if you ever need anything! 🐾😊
It was so nice knowing that a doctor would actually listen and understand my daily struggles. Thank you!
Hi Miranda!
We're so glad to hear that you felt heard and understood! Everyone deserves support, and we're happy we could help make the process a positive experience for you. If you ever need anything, we're here for you!
Fast, inexpensive, and reliable. Very communicative company. Ultimately it will save me hundreds of dollars to have my ESA documents.
Hi Mary!
We're so glad you found the process easy and reliable! Saving money while keeping your ESA with you is exactly what we aim for. Thanks for giving us a try, and we're here if you ever need anything!
Letter from doctor had several grammatical errors and run on sentences. I felt it could have been written better by someone with a doctorate.
Hi Melissa!
We appreciate your honest feedback and are sorry to hear that your letter didn’t meet your expectations. Our team strives to provide high-quality documentation, and we’d love to make this right for you. Please reach out to our support team so we can review and address any concerns. We truly value your trust and your friend’s referral!
Had my pups certified in just a few days. The process was super easy and now they're good to go with me wherever
Hello Betsy!
We're so glad to hear the process was easy for you and that your pups are all set! Having them by your side is what it's all about. If you ever need anything, we're here to help!
So far it was easy can't wait to get the items I've ordered. I'm thrilled I can take Lulu with me everywhere.
The process was quick, easy and approval came faster than expected. I would definitely recommend support pets for your needs.
Hi there Wan!
We're so glad to hear that the process was quick and easy for you! Thank you for your recommendation—it means a lot. If you ever need anything, we're here to help!
I am pleasantly surprised by how quick the turnaround time was to get approval AND my documents. Thank you!
Hello Patricia!
We're so glad to hear that you had a fast and easy experience! Providing quick and reliable service is our goal. Thank you for trusting us, and if you ever need anything, we're here to help!
Quick, easy and affordable; I found the online order service EC and they were able to follow me through the whole process step-by-step
Hello Lucrecia,
Thank you so much for sharing your experience! 💙🐾
We’re so glad we could be there for you when you needed support the most. It’s awesome to hear that the process felt quick, easy, and affordable—and that our team was with you every step of the way.
A big thank-you to your friend for the referral too! We’re always here for you and your ESA whenever you need us.
Too much extra $$ & offers, When I looked back to see about a printed card, I was unable to find the information.
I really could not be more grateful for what these doctors do, thAnks to them I can take my babies wherever I want
Hi Zugeily!
We're so happy to hear that you're grateful for the service and that you can have your babies by your side wherever you go! Thank you for trusting us—we're always here if you ever need anything! 🐾😊
I got my ESA with no questions asked! It was convenient, and put me on route to get more paper work done quickly.
Hello Philip! We're so glad to hear that the process was quick and convenient for you! It's great that everything went smoothly and that you're getting everything in order. Big thanks to your friend for the recommendation, and we appreciate your trust in us. Wishing you and your ESA all the best!
Super quick and easy to do, so very much appreciated. Thank you for everything will continue to use super pets I'm the future
Hi Kyle,
Our pleasure! Your feedback keeps us motivated to go above and beyond.
Thank you so much. My dog is my support for severe anxiety and ptsd. This process was not stressful for me at all.
Hi Karen,
Our pleasure! We’re happy to be a part of your positive experience.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there,
Our pleasure! We’re always working to provide the best experience possible, and your comments confirm we’re on the right track.