Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy process with quick turnaround. Follow up and videos are very helpful. Overall a great experience.
It was simple, stress free, quick and reliable! I'm very grateful I found this website. Definitely recommend.
Hi Tim!
Thank you for sharing your experience! We're so glad the process was smooth and stress-free for you. It means a lot that you chose us, and we truly appreciate the recommendation!
It was easy to navigate, but too many follow up email asking the exact same question already answered.
I was skeptical of course. But, quick, easy and approved. Without making you send in personal Dr visit notes etc.
Hi Jennifer!
Thank you for sharing your honest experience. It’s completely understandable to feel skeptical at first, and we’re glad we could earn your trust with a process that respected your privacy and made things easier. We’re happy it was both affordable and fast for you. We're always here if you need support again.
Really fast service. Received my paperwork within 24 hours. So far, everything has gone smoothly. Would definitely recommend!
Hi there Carla!
We're so glad to hear that you had a great experience and received your paperwork so quickly! Thank you for trusting us and for recommending our service. If you ever need anything, we're here to help!
It was very easy to do and I had no problems whatsoever. My experience with filling out the paperwork went great
Hi Doris,
Our pleasure! We appreciate the opportunity to serve you and be part of your success.
Fast and efficient. Had my documents within 48 hours without talking to anyone. Still waiting for the gear.
Hello Kylie,
Our pleasure! Your satisfaction is always our priority, and we’re happy to know our efforts have met your expectations. We look forward to being of help in the future.
As for the gear, it takes longer to arrive compared to the documents, but you should get it in 4-6 weeks.
In case it's been longer than that, please reach our customer support for help at info@supportpets.com or use the chat feature on our website, www.supportpets.com.
Quick and easy. I love the auto renewal feature as well. Still waiting on my last name correction though.
Hi there Kristina!
We're glad to hear you found the process quick and easy, and that you like the auto-renewal feature! We appreciate your patience regarding the name correction—our team is working to resolve it as quickly as possible. If you need any further assistance, feel free to reach out. We're here to help!
An Emotional Support Pet isn't viewed as a service dog. Your advertising leads the buyer to believe that it will be allowed into stores, etc.
Thank you for assisting in this process. I was very pleased with the response provided by your team.
Hi Lorna,
Our pleasure! Your positive feedback encourages us to keep striving for excellence and reminds us why we’re passionate about helping our customers achieve their goals.
Getting approved was a breeze. Great communication throughout the process. Documents were exactly as described.
Hi Matthew,
Our pleasure! It’s always great to hear that we met expectations. Thanks for your trust!
I'm very pleased how easy it was to go through the process of getting qualification for me and my precious pets. Thank you so much.
Hello Jacqueline,
Our pleasure! We truly appreciate your support and are thrilled to know we helped.
Satisfied with services provided quick and easy. Made it possible for me to function normally outside of my house
Hi Kelly!
Thank you for sharing your experience! We’re glad our services were quick and easy to use, and it’s wonderful to hear they’ve helped you feel more comfortable outside of your home.
It was such a great experience! Utterly amazing! So happy my baby can come with me everywhere now :)
Hello Andrea,
Our pleasure! Your kind words make our work even more rewarding. Thanks for sharing!
Great service. Need approval quickly as senior housing will give opening to someone without a pet doh
It was a very easy registration process with clear instructions and rapid service. I highly recommend!
Hi Melanie!
Thank you for your feedback! We're glad to hear the process was easy and straightforward for you. We appreciate your recommendation and are happy we could assist you.
This is great for those who get anxious when talking to other about their insecurities/flaws/anxiety, etc.
Hello Erin,
Our pleasure! Support Pets is all about making a difference, and we’re so glad we could help. Thanks for sharing!
Ok experience ez to follow process. Documents arrived quickly in the mail.
I received my paperwork less than 48 hours. Quick response. They communicated with me the process. Thank you.
Hello Linda!
We're so happy to hear that your renewal process was quick and smooth! Thank you for trusting us again—we truly appreciate your continued support. Let us know if you ever need anything—we’re always here to help!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Danielle! We're so happy to hear that you had a smooth experience and found the process easy to follow! We appreciate your feedback and are glad the follow-up and videos were helpful. Thank you for trusting us, and if you ever need anything, we're here to help!