Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Response took around 24 hours and I just confirmed one of the letters given will work perfectly for my new apartment. Thank you!
The purchase process seems to be intentionally confusing so you get charged more than anticipated or probably necessary.
Hello Robert,
We appreciate the feedback — and we’re always working to improve clarity during the checkout process.
All additional products are completely optional, and you’re never charged unless you select and confirm them. If anything felt unclear or unexpected, our team is here to help at info@supportpets.com or via live chat at www.supportpets.com.
We’re committed to making sure you get the support you need — without confusion.
It was fast. And easy would recommend.to everyone who needs their pet certified as a support animal.
Hello Blake!
So glad to hear the process was quick and simple for you! Thanks for the recommendation—it means a lot. We're here anytime you need support for you and your pet.
The website has few and very direct options there is no way to access profile or change information for renewals without contacting customer service.
Hi Johnathan!
Thank you for your honest feedback—we're really sorry the experience felt frustrating. We’re always working on making the website easier to use and improving how our support team handles ongoing conversations. Your input truly helps us grow, and we’d love the chance to make things right if you're still needing help. Just let us know!
I've never had a problem with your documents. You're always quick in getting them to us and she is excepted everywhere we go.
Now i live worry free with my cat, the one thing that brings me comfort and love in this hectic world.
Hi Iesha!
That’s truly wonderful to hear. There’s nothing like the comfort of having your companion by your side, especially in a world that can feel overwhelming. We’re so glad you can enjoy that peace of mind together.
Seamless process. Quick, fast, easy, haven't required customer service. This is my second year utilizing support pets.
Hello Amya,
Thank you for your continued trust! We're glad to hear the process has remained quick and seamless for you—even into your second year. If you ever do need assistance, our team is always here to help. We appreciate you being part of the Support Pets community!
Speedy and efficient. Simple to navigate the site. I'm happy that I can keep my pet with no trouble at all.
I'm extremely happy Shelby is ESA approved. Fast and easy process. Now my baby can go anywhere with dad.
Hi Michael!
We’re so happy to hear that, and congratulations to Shelby! It’s wonderful to know the process went smoothly and that she’ll be by her dad’s side where she belongs. Thanks for sharing your joy with us!
My overall experience with support pets has been exactly what was advertised, everything I've signed up for I received in a timely manner.
Hello Alvin,
Thank you so much for sharing your experience! 💙 We're really glad we could help you during a tough situation and that everything went just as expected. Pets truly do bring comfort, stability, and joy—and we’re honored to have played a part in keeping your companion by your side.
Everything went smoothly and quickly! Support Pets were always eager to help me with whatever I needed.
Hi Beverly!
We're so glad to hear that everything went smoothly and that our team was able to assist you right when you needed it. Thank you for trusting us—we're here anytime you need support.
This was the first time I've felt at ease and comfortable filling out something so important that made me feel heard
Hello Desirae!
It’s so heartwarming to hear that you felt at ease and supported during such an important step. We’re honored to be part of your journey with your dog—he sounds truly special. Thank you for trusting us and for sharing such a meaningful experience. We’re always here for you both.
This experience has been great so far, no complaints or draw backs. Look forward to continuing services with support pets.
Hi Ravin!
Really glad to hear everything has been going smoothly for you. Having your companions by your side makes such a big difference, and we’re honored to help make that possible. We look forward to continuing to support you whenever you need us.
Super easy to sign up for and great service. Got my approval letter less than 24 hours after applying.
Hi Madison,
Our pleasure! We appreciate the opportunity to assist you and will continue striving to exceed expectations.
Great experience quick & easy, wonderful feedback and understanding doctors on staff, love this team
Hello Shayla,
Thank you so much for the kind words!
We’re so happy to hear you had a great experience and felt supported by our team—it truly means the world to us. Our doctors work hard to make sure each case is handled with care and understanding, and it’s awesome to know that came through for you.
And a big shoutout to our amazing community—so glad the recommendation led you to us! If you ever need anything, we’re always here for you and your ESA.
The process was easy and fast! I would highly recommend this website to anyone looking ti get their companion ESA certified.
Hi Jenna,
Our pleasure! We aim to keep things simple, useful, and effective for you.
Wonderful experience thank you I would definitely tell my friends that are passing through the same problem
Hello Alicia,
Thank you so much for your kind words. We're really glad to hear you had a positive experience, and it means a lot that you'd recommend us to others going through something similar. We're always here to help if you or your friends ever need support in the future.
Always loved this company with its quick response time
And how they actually care about there members
Hello Jakob!
Thank you for the kind words! We’re so happy to hear you’ve had a great experience with our team. It means a lot to us to know you feel supported—we’re always here for you!
It was clear, all the questions were precise, fast, emails with updates sent frequently, overall very smooth process
Hello Carolina,
Thank you for sharing your experience. We're glad to hear the process was clear, fast, and smooth for you, and that the updates kept you informed along the way. We're here if you ever need anything else.
Website easy to navigate. However, the letter could have been a little more substantial, considering I provided my conditions and medication.
Hi Mary!
Thank you for your feedback! We're glad the website was easy to navigate and that the process was quick. We appreciate your input about the letter and will share that with our team to continue improving. If you ever need any adjustments or support, feel free to reach out—we’re here to help!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Macy!
We're so glad to hear that the process was quick and that your letter works perfectly for your new apartment! Thank you for trusting us, and we appreciate the recommendation from your leasing manager. If you ever need anything, we're here to help!