Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very quick and easy. Very informative and helpful. Definitely would recommend to friends and family.
Very happy how quickly I received my support documents. I had a question and I received a response very quickly.
Hi Cathy!
Thank you for your kind words! We're so glad to hear that you received your documents quickly and that our team was able to answer your questions right away. We truly appreciate your recommendation and are happy to help make the rental process easier for you. If you ever need anything, we're here to assist!
You have enabled me to have my pet (my baby) with me at all times. Thank you so much! Easy process, affordable prices.
Hello Sheryil,
Our pleasure! Your feedback encourages us to keep delivering excellence.
It was so easy to painless best experience I have ever had ibam so glad they helped me out I got to fly with my animal
Hi Millie!
That’s amazing to hear — we’re so glad the process was smooth and that you got to fly with your animal! Thanks for trusting us, and big thanks to your friend for the referral too!
The process from beginning to completion was very good. I was pleased with the service. Excited to have an ESA now.
Hi Jennifer,
Our pleasure! It’s always rewarding to hear that we’ve made a positive difference.
Very helpful and very efficient service.
Customer service responded within 24 hours and on a weekend.
Hello Harli,
Our pleasure! Knowing you’re happy with our service makes it all worthwhile. Thanks for your support!
Quick reaction. I get the paper in 2 days. Quick reaction. I get the paper in 2 days. Quick reaction. I get the paper in 2 days.
Hello Xiaochen!
We're glad to hear that you received your documents quickly! Providing fast and efficient service is our priority. If you ever need anything, we're here to help!
I was uncertain how much I was paying. I thought it was 99 dollars, but I looked at what my card was charged, and I was charged 134 dollars.
It's good and fast and very affordable and efficient. Good to the customers and great with the pets and owners
Hi Tia!
We're so happy to hear that you found the process fast, affordable, and efficient! Thank you for your kind words and for trusting us. Let us know if you ever need anything—we’re always here to help!
Great and awesome process great! Really easy and helpful experience and will be great for me in the future
Hello Nicole,
Our pleasure! Your trust and support mean everything to us. Thanks for sharing your experience!
Well I need all my things. I paid $194.00 I need my leash harness and tags also a
Hard copy of letter
For landlord
Hello Martha,
We're sorry to hear that your items haven't arrived yet. To make sure everything is sorted out, please reach out to our support team at support@supportpets.com. They will be able to assist you in tracking your order and ensuring that your leash, harness, tags, and hard copy letter are sent to you promptly.
We appreciate your patience and are here to help!
Easy process. But you should wait until people receive their certificates before sending all of the follow up emails to purchase other stuff
Hi Stephanie,
Thank you for the feedback—we really appreciate it.
We're glad you found the process easy, and you make a great point. We’re always looking to improve the experience, and timing those follow-up emails better is definitely something we’ll take into consideration.
Thanks again for sharing your thoughts, and we're here if you need anything else.
Quick and easy process however customer support was all over the place with their answers when I needed assistance
Hi there Ashlyn!
We really appreciate you taking the time to share your experience, even though we’re sorry to hear this renewal process didn’t go as smoothly as it should have. That definitely doesn’t reflect the level of support we aim to provide. We understand how frustrating that kind of back and forth can be, and we’re grateful for your patience through it all. Your feedback is valuable, and we’ll use it to improve our process moving forward. If there’s anything else we can do to make things right, please let us know.
It was a quick and smooth process to get my dog certified. Thank you so much for the changes you're making!
Hello Jerika!
We’re so glad to hear the process was smooth and quick for you! Thank you for trusting us and for the kind words. We truly appreciate the recommendation and are always here if you need anything!
Very customer friendly. Questionnaire was quick and painless with documents in hand the following day. Would definitely recommend to others!
Hello Josh,
Our pleasure! We take pride in ensuring a smooth and efficient experience, and it’s great to hear that we’ve met your expectations.
Quick and simple! I'm grateful there is a service that allows me to get my dogs certified with ease. Thank Support Pets!
Hello Juanita,
We’re so glad we could help make it easier for you and Jerusalem to stay together where he belongs. Thank you for trusting us. Wishing you both safe travels and lots of comfort on the road!
It was east and smooth I felt like they moved very quick hoping my apartment complex approves of everything
Hello Aaliyah!
Glad to hear the process felt smooth and moved quickly for you—that’s exactly what we aim for. Fingers crossed your apartment gets back with good news soon. If you need anything in the meantime, we’re here to help.
Great service and speed of delivery. I do not appreciate requiring to add a review though that is more than 50 words or longer.
Hi Esther!
Thank you for your feedback. We're glad the service and delivery were quick and met your expectations. We appreciate you taking the time to leave a review, even if the length requirement was a bit much. Your input helps us improve.
Awesome! Fast. Got what I needed.
Lay off the marketing emails & required LONG video… that's super annoying.
Hello Angella,
Thanks so much for the feedback—we're really glad to hear everything was fast and that you got what you needed! 💙
And we hear you loud and clear about the marketing emails and the video—your experience matters, and we’ll definitely pass that along to the team. We truly appreciate you choosing Support Pets!
The application was easy to fill out and had my ESA documentation within 24 hours. Excellent service.
Hello Kimberly!
That’s wonderful to hear — we’re so glad the process was quick and easy for you! Big thanks to your friend for the recommendation, and we’re always here if you need anything down the road.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tierra!
Thank you for your feedback! We're glad to hear the process was quick, easy, and informative for you. We truly appreciate your recommendation to friends and family!