Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I am very blessed to have found support pets. The doctor absolutely knows my condition, and sees fit that my job should be considered as an ESA. I love the perks about this as well due to me being able to let my pet travel with me without anybody saying anything to me. I don't have to pay extra rent fee due to my pet being an ESA. Great experience and very fast process. I definitely recommend support pets.
Hello Beyonce! We're so glad to hear that you had such a positive experience! It’s wonderful that your ESA is recognized for the important role they play in your life, and that you’re able to enjoy the benefits that come with it. Thank you for trusting us and for recommending Support Pets—we’re always here if you ever need anything. Wishing you and your ESA all the best!
It was very helpful and straightforward! I appreciate the help I got, the website was very informative and easy to navigate!
Hi Makenna!
Thank you for your kind words. We're so glad you found the process helpful and the website easy to use. We're here anytime you need support!
The process was fairly quick, the website was easy to navigate, and the service provided was very much helpful and appreciated.
Hello Micheal,
Thank you so much for sharing your experience—we’re really glad the process was smooth and helpful for you. It means a lot to know we could assist, especially when managing costs is a concern. If you ever need support in the future, we’re here to help you and your companion every step of the way.
Super easy to access. And so accommodating to my needs and to help me and my pet be together everyday and everywhere i can!
Hello Claire,
Our pleasure! It’s great to know our service is saving you time and effort.
It is very easy to understand the information provided, thank you very much for the help you provide to the community.
It was easy to do and it was a good experience and I would definitely recommend it to anyone and I will do it again
Hi Rose!
We're happy to hear you had a great experience. Thank you for your recommendation and trust. We're always here when you need us!
Very easy and fast process and now my pups is very happy to be able to stay with me and make me happy
Hi Marilyn!
We're so glad to hear that the process was quick and easy for you! Having your pup by your side is so important, and it’s great to know your community recommended us. If you ever need anything, we're here to help!
Very simple, thorough, and straight forward. Thank you. You are Good - a fix in a broken world.
I had problems downloading my paperwork and reach out to customer support. My issue was resolved and I was able to get my paperwork.
Once approved the process for getting the documents was quickly completed. Just waiting for the delivery.
Hi Barbara!
We're glad to hear the process has been smooth so far and that you received your documents quickly. It’s clear how much your dog means to you and the support you give each other. If you have any questions while waiting on your delivery, we’re here to help.
Quick and easy process. The process was so simple and when I had questions the response time was so fast.
Hello Jeanelle!
We're so happy to hear that you had a smooth and easy experience! It's wonderful that your dog provides you with so much comfort and support. We're glad our team was able to assist you quickly and answer your questions. Thank you for trusting us, and if you ever need anything, we're here to help!
I never was able to put a password for my account. No one seems to understand I cannot reset a password I never established.
They were very descriptive with their instructions and very timely with the delivery of the approval letter.
Hello David!
We're happy to hear you had a smooth and timely experience with us. Thank you for choosing us for your ESA needs! Let us know if you ever need anything.
It was super easy and it was very easy to read instructions and it was very clear on what they expect out of you.
Hi there Kalista!
We're happy to hear you had a great experience and found the process clear and easy. Thank you for choosing us—we appreciate your trust! Let us know if you ever need anything.
The entire process was easy. From the completion of the survey to the receipt of the documents everything went very smoothly
Hi Dan!
We're happy to hear the process was quick and smooth for you! Thank you for choosing us and trusting us with your ESA needs. Let us know if you ever need anything!
My fast pass was expired twice and still is. By the time I received notice it was fix it was expired and still is
Hello Deborha,
Please reach out to our customer support team at info@supportpets.com with your full name and order details, and we’ll look into this right away to get it resolved.
It was easy as 123. I went through each instructions and followed each one as instructed.and it was really easy.
Super Easy to use and fast service! Paperwork was easy to fill out and I got to pick which service I wanted and I got approved
I'll try to keep this short and sweet but originally I tried to do this on my own with no luck. The vet that I went to see then referred me to Support pets and it was so easy! I got approved almost instantly and now I have my documents to take Chakra anywhere.
Hello Amanda,
Thank you for sharing your experience! 💙🐾 We’re so glad that Support Pets made the process easy for you after your initial struggles. It’s wonderful to hear that you got approved quickly and now have the documentation you need for Chakra!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sarah!
That’s so great to hear! We’re thrilled you had a good experience and truly appreciate you recommending us to your friends and family. We’re always here if you need anything else along the way.