Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
To be happy any where I go with my dog. That he give me all the support I need with him and the support I give for him.
Hello April!
It's wonderful to hear how much support you and your dog give each other—that bond is truly special. We’re glad you found us through a friend and that you can now enjoy going places together with peace of mind. We're always here if you need anything.
Fast, easy, convenient and happy with it. Referred from a friend, never thought that's how easy and quick it was. I am happy with it.
Hi Cammi!
Thank you for sharing your experience. We're glad the process met your needs and that it was as easy and quick as you hoped. It’s great to know a friend pointed you our way—we appreciate the trust.
What a great experience. This was so helpful and I am so glad that I did this. Support Pets really cares and makes this so easy.
Hello Jodi,
Our pleasure! Your kind words motivate us to keep improving. Thanks for your support!
The auto renewal feature needs some work. My auto renewal did not go through because I dod not receive the renewal questionaire.
Hi Kimberly!
Thank you for your thoughtful feedback—and for recommending us! We're really glad the initial process was smooth for you, but sorry to hear about the hiccup with the auto renewal. That definitely shouldn't have happened, and we appreciate you flagging it. Our support team would be happy to look into it and get things back on track for you. Just reach out to info@supportpets. Com and they'll make sure you're taken care of.
Thank you for your support. However you just have too many reminders and ads!
Application and process was very easy! From the first step to the last step the instructions were clear and precise.
Hi Katheryn!
We're so glad to hear that everything went smoothly for you! It means a lot that you found the process easy and convenient—that's exactly what we aim for. Thanks for being part of the Support Pets family! Let us know if you ever need anything else
Quick and easy to get my pups certified. Grateful for the opportunity to do so! They really do help alleviate my stress and anxiety.
Hi Kim,
Our pleasure! Your trust in us is something we truly value.
I cannot express how much I love that I was accepted. I love that my dog is now able to be with me everyday/everywhere
Hello Darelle,
Our pleasure! We’re so happy to know we met your expectations. Thanks for your feedback!
Nice and easy and very helpful.I'm very happy and satisfied.Thank you for all to being a part of the family and team
Hi Nia!
We're happy to hear you had a great experience and feel like part of the family! Thank you for trusting us and for your support. We appreciate the recommendation from your family member and are always here if you need anything!
Oh my God it was so awesome. It was super easy and I love you so much. I would recommend this to everybody. I know love you guys. Thank you so much!
It was fast and easy process to get my dog approved and just a few hours to get the paperwork with great instructions
Hello Kenneth,
Our pleasure! Knowing we’ve contributed to your success makes our work meaningful.
I can't get hold of live representative to talk to over the phone. I received the Doctors approval letter.Thank you
The application was easy and fast. The questions were easy to answer. The website was helpful and the video answered all of my questions. Thank you!
Hi Tara!
We’re so glad the process was straightforward and that the video helped answer your questions. Thank you for sharing your experience—don’t hesitate to reach out if you ever need anything else!
This was a fast and easy process. We needed this for a rental situation and this was fast easy and no stress. Received the paperwork right away.
Hi Corinne!
We're so glad to hear that the process was quick and stress-free for you! Thank you for trusting us to help with your rental situation. We appreciate you choosing us, and if you ever need anything, we're here to help!
I received my documents but never got my tag for dog collar we paid extra for it never got it please advise
Hello Jennifer!
We’re sorry to hear about the issue with your order and understand how frustrating that must be. Our customer support team is ready to help resolve this as quickly as possible. Please reach out to them at info@supportpets.com or use the chat on supportpets.com with your order details. We appreciate your past support and want to make things right for you this time around.
It was easy to set up on line. I don't know what else to say. It was easy to set up on line and make my payment.
Hello Eugene,
Our pleasure! Your kind words mean a lot to us. Thanks for taking the time to share your feedback.
Very good experience with this company. Everything was very quick and easy. The video was nice to watch and was very informative.
Hi there Drew!
We're so happy to hear that you had a great experience! We’re glad you found the process quick, easy, and informative. If you ever need anything, we’re here to help!
Great thank you it was easy and quick to get the paperwork. It was no hassle and very quick to get the information I needed
Hello Leeannett,
Our pleasure! Knowing that we’ve made a difference in your experience encourages us to keep improving.
Very easy and seamless process. They are easy to work with and very accommodating. Excellent experience.
Hello Kirk!
Thank you for the kind words. We're glad to hear the process was smooth and that you had a great experience with our team. We're always here to help whenever you need us.
Was very easy and fast approval. I so recommend them. Very helpful. Just wasn't clear on what I was getting for the price I paid but everything else was great
Hello Destiny,
We’re so glad you had a positive experience with us! Thank you for your kind words, and have a great day!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lj!
We’re so glad we could help you get what you needed in time for your housing situation. Your emotional support animal is important, and we’re happy you were able to keep them with you. If you ever need anything else, we’re here to support you!