Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The product was amazing in itself. Fast and easy to understand, however, when I put I had multiple animals, I put more than 2, however they only put 2.
I wish that we immediately got the physical id cards, and didn't have to buy a bundle with a vest.
Hello Julia! We appreciate your feedback and understand how important physical ID cards can be. Our packages vary, and not all include physical items, but we always aim to provide the best options for each individual’s needs. If you have any concerns or need assistance, please feel free to reach out to our customer support—we’re happy to help!
It was super easy got it done within 40 min with a discount on my dogs vest and paper certificate
Hello Michael,
Thank you for sharing your experience! We're so glad to hear it was quick and easy for you—and awesome that you were able to grab a discount on your dog’s vest and certificate too!
It means a lot that you came to us through a friend’s recommendation. We’re happy to have been part of your journey with your pup!
Very quick and easy to get my baby approved. Now I don't have to be so stressed going out anymore.
Hi there Tammy!
We're happy to hear the process was quick and easy for you! Knowing your pet is approved can definitely bring peace of mind. Thank you for choosing us—we appreciate your support! Let us know if you ever need anything.
Support Pets was very easy to work with and I got my documents very quickly! I definitely recommend them.
Hi Dara,
Our pleasure! Knowing we’ve made things easier for you makes our day.
Super easy and fast I love that now I won't have to pay extra fees or leave my dog at home
Hello Rodrigo,
Our pleasure! We’re happy to know we made a difference for you. Thanks for letting us be a part of your journey!
They make the process so easy and the renewal process even easier. Now my boy and I can take on the world!
Hello Rachel,
Thank you for your kind review! We’re delighted to know you had a positive experience. If you need anything further, we’re here to help. Have a wonderful day ahead!
Overall it's okay it's just the communication is hard to get in contact with you all cuz I could not find my paperwork but I have it now thank you very much now I'm just waiting for my card to come in the mail or do I have to order that too
Hi Ulonda,
Thank you so much for your feedback! We're really glad to hear that you’ve received your ESA letter. We apologize for any delays you may have experienced with communication, and we truly appreciate your patience.
If you’ve received your ESA letter, that means everything should be good to go! If you’re looking for any additional items like an ID card or vest, you can easily order those through our Shop - www.supportpets.com/shop
If you need any help finding your paperwork or have further questions, please don’t hesitate to reach our Customer Service at info@supportpets.com and also on chat at www.supportpets.com. We’re here to assist you however we can!
Overall it's okay it's just the communication is hard to get in contact with you all only but other than that I like the services thank you
I can tell that support pets actually care about fur companions and the crucial role that our furry friends play in our lives. Thanks
Hi Diondrae,
Your support means everything to us! Thank you for sharing your feedback, and have a fantastic day ahead!
I am so thankful this service is available! It was so fast and easy to get my daughter's cat's approved as ESA's. It saved us $$$ moving into a new apartment. Thank you so much!
Hi Andrea,
We appreciate your support and are so glad we could provide you with a positive experience.
Went very smooth and had my docs less then 24 hrs later. It was easy and convenient no hassle at all.
Hi Taytum,
Your support keeps us motivated every day! Thank you for your thoughtful feedback, and have a great day!
Had asked to change extra small harness to small.otherwise everything was in order. Found what was sent to of excellent quality
Hi Donald,
We’re so sorry about the mix-up with the harness size! We’re glad to hear the rest of your order met your expectations in terms of quality. Please reach out to our customer support team via our website or email, and we’ll make sure to get the correct size sent out to you. Thank you for your understanding, and we’re here to assist you further!
Great help easy now I can travel with my baby and have him leave wit us for no cost it's great
Hi Henry! We're so happy to hear that you had a great experience! Being able to travel and have your ESA with you at no extra cost is such a relief. If you ever need anything in the future, we're here to help. Wishing you and your furry companion safe travels and a happy home!
Renewing was very easy and ordering a larger service dog vest and leash was easy. They always respond very quickly.
Hi Sally,
Our pleasure! We’re honored to be a part of your journey.
Once you complete the questionnaire, you normally get a response in a day or 2. I received documents in a timely manner.
Thank you for all your help with my ESA/PSD service dog Bo helps me when I need him most and makes me happy when we are together
Hi there Marsh!
You're very welcome! It’s wonderful to hear how much Bo supports and brings happiness to your life. We’re always here for you if you ever need anything. Wishing you both the best!
Going on 2 years and all my needs have been met. All my questions are always answered quick
Thank you so much
Hi Vanessa,
Thank you for sharing such a great review! We’re thrilled to know that you’re satisfied with our services. If you need anything in the future, please don’t hesitate to reach out. Have a lovely day ahead!
It's a a very easy and short experience. I will definitely keep up with my pets status using ESA!
Hello Alexis!
So glad to hear it was easy and stress-free for you—that’s what we’re all about. Keeping up with your pet’s status through ESA support is a great step, and we’re here for anything else you might need down the road.
Easy to navigate through their website and was able to get my dog esa certified in under 24 hours.
Hello Curtis,
We’re so glad the process was fast and smooth for you! Getting your ESA letter quickly and without hassle is exactly what we aim for. Thank you for trusting us to support you and your dog!
Easy worry free received mine in less than 24 hours. Will continue to go to get my pets paperwork
Hello Angela!
Thank you for being a returning customer. We're glad the process continues to be quick and worry-free for you. We truly appreciate your trust and look forward to supporting you and your pets again in the future.
Wonderful easy and quick getting paperwork and love that I was able to order a vest for our dog
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bryson,
Thank you for your feedback, and we’re glad you found the process fast and easy to understand! To clarify, our service allows for up to 2 Emotional Support Animals (ESAs) to be approved per letter.
If you have any questions or need further clarification, feel free to reach out at info@supportpets.com —we’re here to help! 🐾